Solved BSOD while playing certain games

[Bruhmis]

*this is the second thread I'm creating for this. the reason I'm starting a new one is because I ran into some technical difficulties last time and it discouraged people from helping me*

I've got a 6 month old gaming PC and I've been playing minecraft for almost as long, and about a month ago it started freezing, crashing and occasionally giving me BSOD. then max payne 3 came out and I can't play more than one match without getting BSOD. both games only do this while playing multiplayer.

my specs:
Radeon HD 5770
AMD phenom 9850 quad core
8 GB RAM
asus m2n32-sli deluxe motherboard
windows 7 64 bit

I already ran memtestx86 and sfc /scannow, neither found any errors. I also completely defragged my hard drive, restored BIOS, updated several drivers and completely wiped all video drivers and reinstalled.

Dump Files: View attachment 215298
perfmon /report: View attachment 215297

 

[writhziden]

We normally prefer that you not start a new thread, but your other thread did get to be a bit of a mess, so I understand why you started one. In the future, try to refrain from doing so.

Problem Devices:

AODDriver4.01	ROOT\LEGACY_AODDRIVER4.01\0000	This device is not present, is not working properly, or does not have all its drivers installed.
AODDriver4.1	ROOT\LEGACY_AODDRIVER4.1\0000	This device is not present, is not working properly, or does not have all its drivers installed.

• Use the following sites to help with the AODDriver4.1 issue. Rage3D Discussion Area - View Single Post - The AODDriver4.1 service failed .... Cat 12.2 megaproblems
  
  http://www.sevenforums.com/tutorials/77614-device-manager-hidden-devices.html may help supplement the steps in that link.

Security Software: ???

• Make sure to install security software. I recommend either of these:
  • Microsoft Security Essentials - Free Antivirus for Windows coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.
    
    
  • http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627
  
  Update the security software you install and run a scan today, please. Report back any findings.

One of your drivers is an unknown module which would point to a likely malicious item on the system (i.e. a virus or malware).


sptd.sys was blamed in a number of crashes earlier (a couple months ago):

• Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.
  
  I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.
  
  Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.

Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

• If you are overclocking any hardware, please stop.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
     1. Click Start Menu
     2. Right Click My Computer/Computer
     3. Click Manage
     4. Click Device Manager from the list on the left
     5. Expand Display adapters
     6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
        
        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
           • Right click the adapter
           • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
           • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
6. Restart your computer after uninstalling drivers for all display cards
7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

 

[Bruhmis]

We normally prefer that you not start a new thread, but your other thread did get to be a bit of a mess, so I understand why you started one. In the future, try to refrain from doing so.

Problem Devices:

AODDriver4.01	ROOT\LEGACY_AODDRIVER4.01\0000	This device is not present, is not working properly, or does not have all its drivers installed.
AODDriver4.1	ROOT\LEGACY_AODDRIVER4.1\0000	This device is not present, is not working properly, or does not have all its drivers installed.

• Use the following sites to help with the AODDriver4.1 issue. Rage3D Discussion Area - View Single Post - The AODDriver4.1 service failed .... Cat 12.2 megaproblems
  
  http://www.sevenforums.com/tutorials/77614-device-manager-hidden-devices.html may help supplement the steps in that link.

Security Software: ???

• Make sure to install security software. I recommend either of these:
  • Microsoft Security Essentials - Free Antivirus for Windows coupled with Malwarebytes. Do not start the free trial of Malwarebytes. Just use the standalone version, update it, and scan your computer once a week with Malwarebytes and with Microsoft Security Essentials.
    
    
  • http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627
  
  Update the security software you install and run a scan today, please. Report back any findings.

One of your drivers is an unknown module which would point to a likely malicious item on the system (i.e. a virus or malware).


sptd.sys was blamed in a number of crashes earlier (a couple months ago):

• Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.
  
  I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.
  
  Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.

Many of your crashes were DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

• If you are overclocking any hardware, please stop.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
     1. Click Start Menu
     2. Right Click My Computer/Computer
     3. Click Manage
     4. Click Device Manager from the list on the left
     5. Expand Display adapters
     6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
        
        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
           • Right click the adapter
           • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
           • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
6. Restart your computer after uninstalling drivers for all display cards
7. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.

I removed the AOD drivers and uninstalled daemon tools, the uninstaller for sptd.sys didn't work so I just deleted it from system32/drivers, is that good enough? I'm not over clocking, though I did for about 20 minutes a few months ago. I've already scanned with malwarbytes and did a complete removal/reinstall of all video drivers several times. also, in my device manager ATK0110 ACPI Utility has an error icon next to it, do you think it's related at all?

 

[writhziden]

Quite possible. ATK0110 is a low level driver for your motherboard. I would recommend downloading a fresh copy of the utility from your motherboard's support site, removing the current software through Start Menu -> Control Panel -> Uninstall a program, and then installing the utility again with the fresh installer.

 

[Bruhmis]

Quite possible. ATK0110 is a low level driver for your motherboard. I would recommend downloading a fresh copy of the utility from your motherboard's support site, removing the current software through Start Menu -> Control Panel -> Uninstall a program, and then installing the utility again with the fresh installer.

my bsod for max payne 3 seems to be gone, but not for minecraft. I want to wait a few days before I mark the thread as solved though, because I'm not entirely sure if I fixed it or not. I tried uninstalling and reinstalling the driver, but most ASUS install managers don't work for me, so now it's just removed from my PC, should I be worried about that?

 

[writhziden]

Not only should you be worried about that but also about why ASUS install managers do not work. Have you run the SFC scan yet?

 

[Bruhmis]

Not only should you be worried about that but also about why ASUS install managers do not work. Have you run the SFC scan yet?

I ran it once, and it found no errors, but I haven't gotten any BSODs for 2 days so it's likely that I fixed the problem/problems. what happens whenever I try to run most ASUS installers is a command prompt comes up, like a .bat file or something, and instantly disappears, however when I turned my PC on today it gave me the ''this program may not have installed correctly'' notification for the ATK0110 driver, so I reinstalled with recommended settings and it seems to have worked but it's still not in my device manager.

 

[writhziden]

Do you have any problem devices listed in Device Manager (they usually have a yellow icon with an exclamation point)? What about anything listed under Other Devices?

If not, and the system is stable, then I would not worry about it anymore.


If you do have problem devices, try uninstalling ASUS AISuite and other ASUS utilities and see if it resolves it.

 

[Bruhmis]

Do you have any problem devices listed in Device Manager (they usually have a yellow icon with an exclamation point)? What about anything listed under Other Devices?

If not, and the system is stable, then I would not worry about it anymore.

nothing under other devices, and no problem drivers anymore. however, I got a BSOD today and it listed atikmdag.sys as the cause. any advice? I tried updating but there are no newer versions, and I tried just removing it altogether but that seems to have caused frequent crashes.

 

[writhziden]

I would recommend installing the drivers without Catalyst and seeing if you still get crashes. Also, try different versions; 11.9 - 12.4 are available and should work with your card. Start to install one, let it extract, and then when it gives you the option to express install or custom install, quit the program. Then you can install the drivers without Catalyst. The steps to do so follow.

• You should already have the installer downloaded and installed the drivers/Catalyst software, so your drivers probably exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  
• Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  
• Restart your computer.
  
• Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of http://www.sevenforums.com/tutorials/98073-drivers-install-vista-drivers-windows-7-a.html

 

[Bruhmis]

I would recommend installing the drivers without Catalyst and seeing if you still get crashes. Also, try different versions; 11.9 - 12.4 are available and should work with your card. Start to install one, let it extract, and then when it gives you the option to express install or custom install, quit the program. Then you can install the drivers without Catalyst. The steps to do so follow.

• You should already have the installer downloaded and installed the drivers/Catalyst software, so your drivers probably exist in C:\AMD\Support\xx-x_vista_win7_64_dd_ccc where the x's replace your version number of the driver software.
  
• Uninstall all AMD software related to your graphics card by uninstalling AMD Catalyst Install Manager in Start Menu -> Control Panel -> Uninstall a program
  
• Restart your computer.
  
• Re-install your drivers from the C:\AMD\Support\xx-x_vista_win7_64_dd_ccc folder using a similar method to that in OPTION TWO of http://www.sevenforums.com/tutorials/98073-drivers-install-vista-drivers-windows-7-a.html

when I download and install 12.4 it gives me 12.1 and when I try to update it says I'm already running the latest version, do you think this is related to my crashing at all?

 

[writhziden]

Possibly. Have you completely uninstalled and re-installed the graphics drivers for the system as per my previous post?

 

[Bruhmis]

Possibly. Have you completely uninstalled and re-installed the graphics drivers for the system as per my previous post?

yes and it's also the 5th time I've done it in the last 3 days. everything I do seems to work at first and then I eventually start getting BSOD again. another thing I noticed is that I constantly have 1.3 GB of RAM in use even when I manually terminate almost all processes.

 

[writhziden]

For the RAM issue, and possibly for the BSOD issue, as well, try to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html and see if you have a startup program or service that is conflicting.

Keep only your security software services, Microsoft services, and security software startup items checked.

 

[Bruhmis]

For the RAM issue, and possibly for the BSOD issue, as well, try to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html and see if you have a startup program or service that is conflicting.

Keep only your security software services, Microsoft services, and security software startup items checked.

I tried it, it's not any application, process or service that's causing it. could RAM corruption or failure result in the BSODs I've been experiencing?

 

[writhziden]

Yes. RAM incompatibility can too, or not having your RAM settings correctly configured. Before you remove any RAM:

• Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
  
  Also, go into your BIOS and post all Voltages (CPU, RAM, NB, IMC, etc.) and all RAM settings (timings, frequency, etc.)
  
  Thanks to Dave76 for help learning RAM Stability

 

[Bruhmis]

Yes. RAM incompatibility can too, or not having your RAM settings correctly configured. Before you remove any RAM:

• Download and install CPU-Z and Upload screenshots of the CPU, Mainboard, Memory, and SPD tabs. In the SPD tab, upload an image of each slot.
  
  Also, go into your BIOS and post all Voltages (CPU, RAM, NB, IMC, etc.) and all RAM settings (timings, frequency, etc.)
  
  Thanks to Dave76 for help learning RAM Stability

this is all the information I could get from my BIOS:
Vcore Voltage - 1.34
3.3v Voltage - 3.34
5v Voltage - 4.94-4.97
12v Voltage - 11.96

CPU-Z Screenshots: View attachment 215799

 

[writhziden]

I was going to try to find your motherboard manual to see if I could help with the voltages, but it will not open. Do you see any of the following voltages listed:

• VCCIO
• NB
• IMC
• VTT
• QPI

I do see one potential problem. You have two sets of RAM, and they are not the same voltages. This is known to cause conflicts...

 

[Bruhmis]

I was going to try to find your motherboard manual to see if I could help with the voltages, but it will not open. Do you see any of the following voltages listed:

• VCCIO
• NB
• IMC
• VTT
• QPI

I do see one potential problem. You have two sets of RAM, and they are not the same voltages. This is known to cause conflicts...

no, I listed all of the ones that came up. my BIOS is kind of weird though. so, if the ram thing was the problem, is there anything I can do to fix it?

 

[writhziden]

You'd need to find two kits exactly the same. You probably cannot mix and match your modules like you have without problems. I'm betting if you remove one pair, the other pair will work in your system without issues.