MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.
systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
Overclocking
Code:
MaxSpeed: 3600
CurrentSpeed: 4319
If you are overclocking any hardware, STOP. Reset any changed values back to default.
Code:
RTCore64.sys Mon Mar 11 11:32:06 2013 (513D6C56)
Warning
This is overclocking software and can lead to system instability and BSOD's.
Please reset all components to their stock speeds and then remove the software.
RivaTuner/EVGA Precision/MSI Afterburner (known
BSOD issues w/Win7)
Driver Reference Table - RTCore64.sys
Daemon Tools/Alcohol %
Code:
sptd.sys Mon Oct 12 02:55:14 2009 (4AD24632)
SCSI Pass Through Direct Host - Daemon Tools (known
BSOD issues with Win7)
Driver Reference Table - sptd.sys. Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):
DuplexSecure - FAQ
As an alternative, many people recommend the use of
Total Mounter or
Magic ISO
Security App
Crashes indicate AVG being a possible cause. Remove AVG and replace with Microsoft Security Essentials to see if it provides more stability.
Uninstallers (removal tools) for common antivirus software
Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.
Microsoft Security Essentials, Free antivirus for windows
Malwarebytes Anti-Malware Free
Warning
DO NOT start the free trial of MalwareBytes, unselect that option when prompted.
Tip
Make full scans with both separately.
Basic checks:
Please run these tests and report back the results
1. SFC /scannow to check windows for corruption -
SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive -
How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot -
Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 -
RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website -
Hard Drive Diagnostic Procedure
BSOD BUGCHECK SUMMARY
Code:
[FONT="Lucida Console"]*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff800032d665b, fffff8801882fef0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSearchForNewThread+26b )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800032d665b, Address of the instruction which caused the bugcheck
Arg3: fffff8801882fef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!KiSearchForNewThread+26b
fffff800`032d665b 66453b9080010000 cmp r10w,word ptr [r8+180h]
CONTEXT: fffff8801882fef0 -- (.cxr 0xfffff8801882fef0)
rax=0000000000000200 rbx=0000000000000000 rcx=fffff8800658d710
rdx=0000000000000000 rsi=fffff8000325a000 rdi=fffff880063e4180
rip=fffff800032d665b rsp=fffff880188308d0 rbp=0000000000000001
r8=fffffa8025093880 r9=0000000000000009 r10=0000000000000000
r11=fffff880063e4180 r12=0000000000000065 r13=0000000000000000
r14=0000000000000000 r15=fffff88006589180
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!KiSearchForNewThread+0x26b:
fffff800`032d665b 66453b9080010000 cmp r10w,word ptr [r8+180h] ds:002b:fffffa80`25093a00=????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: fc3_blooddrago
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff800032d665b
STACK_TEXT:
fffff880`188308d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSearchForNewThread+0x26b
FOLLOWUP_IP:
nt!KiSearchForNewThread+26b
fffff800`032d665b 66453b9080010000 cmp r10w,word ptr [r8+180h]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!KiSearchForNewThread+26b
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 5147d9c6
STACK_COMMAND: .cxr 0xfffff8801882fef0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_nt!KiSearchForNewThread+26b
BUCKET_ID: X64_0x3B_nt!KiSearchForNewThread+26b
Followup: MachineOwner
---------
[/FONT]
