BSOD while viewing 1080P video

[brownbeardad]

My laptop is experiencing blue screen events, about four so far. I have attached four pics of error messages and the BSOD .zip file. My comments below are regarding these BSOD occurrences. My laptop specs have been revised as Seven Forums instructions. Let me know if further info is required.n This blue screen issue is my first.



1. Blue screen seems to occur when playing video in 1080p resolution, have ATT 18 MBPS digital service and NVIDIA GeForce GT 540M graphics card.
1.1. Blue screen message has occurred about four times. At each occurrence the blue screen message is not displayed for enough time to read or take a screen shot.
1.2. The problem event log message was photo’d and the three .jpg files are attached.
2. About the same date I started receiving a message “Failed to connect to a windows service”. A .jpg of this message is also attached. The desktop changes to a different, simpler appearance. All icons are pushed to the left.
3. Bitdefender system scan will run for hours, maximum time is 77+ hours. This may be due to the Toshiba ECO power savings settings and file size needs more time to complete before hibernating.
3.1. On May 13, 2017 changed HHD to always on, Scan time has decreased and usually remains from 0.78 hours to 1.84 hours.
3.2. After a blue screen event, one Bitdefender system scan ran for 3.78 hours (after changing HHD to always on). Total number of files increased from 425600 files to 1028915 files, then back to 461900 files at the next evening’s system scan.
3.3. The increase in number of files and increased time for system scan seem to be related to the blue screen, and creation and save of the dump file.
4. The submittal file was created using the Seven Forums instructions for BSOD posting and no other postings have been created for this issue.

 

[axe0]

Hi brownbeardad,

Apologies for the wait.

Do you still need help?

 

[brownbeardad]

BSOD posting

Yes, I am still experiencing this issue. Your reply will be appreciated. Let me know if the submitted info is not complete or relevant.

 

[axe0]

You mention multiple BSODs, I see there have indeed been multiple BSODs but there is only a single dump.
If you could check C:\Windows\Minidump for files and upload all files available.
To upload the files, run below command in an admin command prompt, zip the new files on the desktop and upload the zip.

copy C:\Windows\Minidump\*.dmp "%userprofile%\Desktop"

 

[brownbeardad]

I use CCleaner to keep laptop clean. Also helps Bitdefender scan times to be shorter. I have unchecked Dump Files to prevent deletion of mini dump files. I did look for additional mini dump files is c:/Windows/minidump. No other files are in this directory. If additional BSOD events occur the minidump files will be accessible.

 

[axe0]

Make sure that you do NOT use registry cleaner, also refrain from using Auslogics while troubleshooting.
The risk of issues due to a small bug with such registry cleaners is always there and it may cause unwantend issues.

 

[brownbeardad]

BSOD while watching 1080p video

Thanks for info, will stop using Auslogics Registry Cleaner and CCleaner while we go thru this issue.

Will the lack of other minidump files prevent a thorough evaluation of the origin of the BSOD events?

I have also attached unusual comments from Bitdefender scan results. Many files are stated to be missing from C:\Windows\System32, C:\Users\Alan\AppData\Local, and C:\ProgramData\Microsoft\Crypto. These scan results are erratic and may have started about the time of first BSOD event. Thanks for your time.

 

[axe0]

The lack of the other minidumps prevent a proper analysis yes, I noticed either of the crashes has a parameter which I'm not too familiair with.

Namely the 0x3B crash, its first parameter is the reason why the BSOD occured
- 00000000c0000005 means a memory violation occured (bad memory reference basically), one that mostly occurs
the second and third are addresses, the second is the instruction address that caused it and the third is the context record address of the exception.
the fourth I'm not familiair with.
I can understand if you don't understand what I'm saying

The first parameter of either of the 0x3B is different, an exception I have seen a few times but am not too familiair with.

 

[brownbeardad]

Yes, you are correct. I do not understand. I will improve my understanding of dump files then review your comments again. Thanks for you time. I will mark as resolved until more minidumps are obtained. Will allowing more BSOD events damage the laptop? I have a system image of the HDD on a thumbdrive.

 

[axe0]

A BSOD is an event meant to prevent corruption, both temporary and permanent.
Temporary as in all the data that is present in kernel mode (the stuff that Windows core, hardware and drivers are doing in the background) in the RAM.
Permanent, data corruption of your files.

Say for example, you open with admin privilege a text file of 10MB. This text file is located on the location of a few bad blocks, but it is loaded in kernel mode because of admin privilege. Now, there is an issue in kernel mode, data that is corrupted due to the bad blocks. Whenever you try to save the text file you get a BSOD.
When you try to save the text file, a few actions occur from RAM to disk (saving the data in the RAM to the text file on the disk), Windows notices the data these actions have is corrupted. Windows informs the rest of the system of the problem, everything stops what it's doing and the BSOD event is called crashing the system safely.

That is what the BSOD is meant to do, detecting corruption and other issues that violate rules of the Windows mechanisms to prevent issues with the system. This kind of issues can only occur in kernel mode, admin privilege, because that is where the critical data lies. User mode, non-privilege, doesn't have access to the critical data, it is 1 of the several protection mechanisms of Windows.

If a BSOD causes damage to a system, it is not because of the BSOD, but because of what caused the system to trigger a BSOD.