BSOD while playing games and watching videos

DMOC2008

New member
Local time
10:32 AM
Messages
4
Hi. Kind new here but something has come up for me. which annoys me a little bit. So for the past few months i would get a BSOD very randomly when i watch videos Then when I get a new graphics card which was 6 days ago it BSOD me 5 times with in the period so i don't know if it has to do with my new graphics card or something else.

The latest BSOD give me this

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF96000174283
BCP3: FFFFF88006C5E030
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
 

My Computer My Computer

At a glance

Window 7 Ultimate x64Intel Core I7 920 Bloomfield @2.67 Ghz8 GB of RAMAMD Radeon R9 200 Series 4 GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Window 7 Ultimate x64
CPU
Intel Core I7 920 Bloomfield @2.67 Ghz
Motherboard
ASUS Rampage III Formula
Memory
8 GB of RAM
Graphics Card(s)
AMD Radeon R9 200 Series 4 GB
Hard Drives
Western Digital Blue WD5000AAKS 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive Bare Drive
SPCC S50 SSD 256GB
Browser
Chrome, Mozilla, Opera,
Hello DMOC now mate unless I am very wrong you are either running a non genuine copy of Windows or you have installed one that does not have Service Pack 1 installed after the older Windows 7 disk was installed can you verify what you have on board.
>Control Panel > System it should have the SP1 listed in that screen see my pic
OS Version: 6.1.7600.2.0.0.256.1
This should read 7601 not 7600 < that was the original form it came out in and we had to download and install SP1.
Your dump files seem to confirm this
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000174283, Address of the instruction which caused the bugcheck
Arg3: fffff88006c5e030, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
win32k!HmgLockEx+a3
fffff960`00174283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]
CONTEXT:  fffff88006c5e030 -- (.cxr 0xfffff88006c5e030;r)
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa80082c4060
rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
rip=fffff96000174283 rsp=fffff88006c5ea10 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88006c5ea78 r12=fffff96000384c00 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00174283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Last set context:
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa80082c4060
rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
rip=fffff96000174283 rsp=fffff88006c5ea10 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88006c5ea78 r12=fffff96000384c00 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00174283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff9600032c6b0 to fffff96000174283
STACK_TEXT:  
fffff880`06c5ea10 fffff960`0032c6b0 : fffff900`c1e5d8f0 00000000`00000001 ffffffff`f4120ee8 fffff900`c22f5990 : win32k!HmgLockEx+0xa3
fffff880`06c5ea80 fffff960`0032bbae : fffff900`c1e5d8f0 00000000`00000000 00000ee8`00000000 00000000`00000000 : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
fffff880`06c5eab0 fffff960`0032cab3 : 00000000`00000000 ffffffff`f4120ee8 fffff900`c1e5d8f0 fffff960`00384c00 : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
fffff880`06c5eaf0 fffff960`002d2a03 : fffff900`c2770370 00000000`00000000 fffff900`c1e5d8f0 fffff900`c1e5d8f0 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880`06c5eb30 fffff960`00285f92 : fffff900`c1ac1010 00000000`00000000 00000000`00000000 fffffa80`086c7680 : win32k!GreSfmDwmShutdown+0x15f
fffff880`06c5eb70 fffff960`001ffce8 : 00000000`00000001 fffff900`c015a010 00000000`00000000 00000000`00000001 : win32k!GreDwmShutdown+0x26
fffff880`06c5eba0 fffff960`00196f0f : 00000000`00000000 fffff880`06c5eca0 00000000`00000000 00000000`00000020 : win32k!xxxDwmStopRedirection+0x78
fffff880`06c5ebf0 fffff800`030c4153 : fffffa80`082c4060 fffff880`06c5eca0 00000000`00000405 00000000`00000020 : win32k!NtUserDwmStopRedirection+0x63
fffff880`06c5ec20 00000000`76eb619a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0215f508 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76eb619a

FOLLOWUP_IP: 
win32k!HmgLockEx+a3
fffff960`00174283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  win32k!HmgLockEx+a3
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: win32k
IMAGE_NAME:  [COLOR=red]win32k.sys[/COLOR]
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0
IMAGE_VERSION:  6.1.7600.16385
STACK_COMMAND:  .cxr 0xfffff88006c5e030 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  [COLOR=red]km:x64_0x3b_win32k!hmglockex+a3[/COLOR]
FAILURE_ID_HASH:  {8f81bb6a-de67-bc4d-99db-3f117a68551c}
Followup: MachineOwner
---------
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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