BSOD while running chrome, zotero, microsoft office...

[crowblue]

Hi!

I have a Toshiba R700 PT31OA-05NO1. Other details are:

OS Version: 6_1_7601
Service Pack: 1_0


I am not noticing a pattern to when the BSOD occurs: it seems to happen when I am running several programs and once, but also when I am not. I sometimes use deluge torrent software, but the BSOD has happened without this program running as well.

Thanks for your help.

 

[koolkat77]

Recommend removal of all Toshiba software - they seem to be contributing to your BSOD's. Use Revo Uninstaller Free to remove them. Also remove all Webroot software with Revo. Unplug and safely remove any USB devices.

   Note

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

This tutorial USB Selective Suspend - Turn On or Off may help:
To Disable Selective Suspend:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

:info: Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials for Windows
MalwareBytes Free

   Information

• :warn: Do not start the free trial of MalwareBytes, unselect that option when prompted.
  
  
  
• :tip: Update and make full scans with both separately.

Disk Check
For errors on your Hard drive(s): Disk Check

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Performing a Clean Startup
Startup Programs - Change

SFC /scannow

1. Click Start

2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type

sfc /scannow

5. Hit enter
System File Checker

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
:info: How to test and diagnose RAM issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Debug session time: Sun Jul  7 07:17:02.048 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 10:58:36.500
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
BugCheck FE, {8, 6, 5, fffffa8006d87160}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FE]BUGCODE_USB_DRIVER (fe)[/url]
Bugcheck code 000000fE
Arguments: 
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa8006d87160, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
MaxSpeed:     2270
CurrentSpeed: 2261
BiosVersion = Version 2.10  
BiosReleaseDate = 03/23/2011
SystemManufacturer = TOSHIBA
SystemProductName = PORTEGE R700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri Jul  5 05:35:13.146 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 1 days 0:30:04.223
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
BugCheck FE, {8, 6, 5, fffffa8007728160}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FE]BUGCODE_USB_DRIVER (fe)[/url]
Bugcheck code 000000fE
Arguments: 
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa8007728160, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
MaxSpeed:     2270
CurrentSpeed: 2261
BiosVersion = Version 2.10  
BiosReleaseDate = 03/23/2011
SystemManufacturer = TOSHIBA
SystemProductName = PORTEGE R700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Jun 17 13:52:40.915 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 13:19:22.368
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
BugCheck FE, {8, 6, 5, fffffa8007725160}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FE]BUGCODE_USB_DRIVER (fe)[/url]
Bugcheck code 000000fE
Arguments: 
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa8007725160, TimeoutContext - PortData
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
MaxSpeed:     2270
CurrentSpeed: 2261
BiosVersion = Version 2.10  
BiosReleaseDate = 03/23/2011
SystemManufacturer = TOSHIBA
SystemProductName = PORTEGE R700
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[crowblue]

Thanks for all this! I have uninstalled the Toshiba software. I think I will wait and see whether this works, and then follow the other steps one-by-one if not. Thanks again.

 

[koolkat77]

Do keep us posted.

 

[koolkat77]

Have the BSODs happened after your last post

 

[crowblue]

Thanks for your message.

They did return, and so my next step was to uninstall the webroot antivirus software on my computer and use Malwarebytes and MS Security Essentials

It hasn't happened against since then (1.5 weeks...?)

I will post again if there is another BSOD, or given some time, if there is not!

 

[koolkat77]

Alrighty then

 

[crowblue]

Just had another BSOD

 

[koolkat77]

Post them with the sf diag?

 

[crowblue]

And another just now. Files attached.

 

[koolkat77]

Same USB errors. Do you have anything connected to the USB ports? Did you disable selective suspense mentioned earlier?

BIOS Version/Date TOSHIBA Version 2.10, 23/03/2011

Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors​

 

[crowblue]

updated with the latest BIOS

have had several BSODs since

Ran system file checker and disk check, none of which seemed to turn up any problems...

see attachment for latest SF

 

[koolkat77]

BIOS Version/Date	TOSHIBA Version 2.20, 22/12/2011

Version of the bios seems same to me. Are you sure you updated it?

At this point I would do a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164