BSOD while scanning with AVG, logging into windows. Random times.

pronei

New member
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Hello.

My girlfriends computer is having some trouble with applications and BSOD's.
Some programs (Steam, microsoft malicious software tool, AVG etc.) tend to stop running. "this program has stopped unexpectedly" type of errors.
Then there's the BSOD's. They are completely random. Sometimes they occur when playing guild wars 2, sometimes while logging in to windows. I've attached a diagnostics tool log.

Edit:
System specs:
Microsoft Windows 7 Home Premium 64-bit SP1
Intel Core i5 3570K @ 3.40GHz
8,00 GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
ASRock Z77 Extreme4 (CPUSocket)
Screen: SMC23A750X (1920x1080@60Hz)
1024MB GeForce GTX 560 (ASUStek Computer Inc)
932GB Western Digital WDC WD10EALX-009BA0 (SATA)
466GB SAMSUNG HD502IJ (SATA)




Hopefully someone can help me here.

Greetings.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 7 home premium x64
CPU
Intel Core i5 3570K @ 3.40GHz
Motherboard
ASRock Z77 Extreme4 (CPUSocket)
Memory
8,00 GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Graphics Card(s)
1024MB GeForce GTX 560 (ASUStek Computer Inc)
Hard Drives
932GB Western Digital WDC WD10EALX-009BA0 (SATA)
466GB SAMSUNG HD502IJ (SATA)
Antivirus
AVG
Browser
Firefox, Chrome
I did not see any dump files in the folder you provided please be sure windows is configured to create dump files upon crashing: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html


In the mean time I was looking through the other files you provided and noticed a few things

Fist please uninstall Daemon tools it uses a driver that is known to cause BSODs, once it is uninstalled please download and run this tool:

DuplexSecure - Downloads

When the tool runs if the uninstall button is greyed out you are done and can close the window, if it is not pleas click it and let the tool do its job. DO NOT click the install button it will install a driver known to cause BSODs

Next please uninstall AVG Using the AVG Removal Tool and replace it with Microsoft Security Essentials, this program is light weight and works very well in combination with Malwarebytes Anti-malware which you already have installed.

Last I se that you have a Razer Lycosa Keyboard, older versions of this keyboards driver is known to cause BSODs please update the driver from here: Razer Support
 

My Computer My Computer

Computer Manufacturer/Model Number
Lenovo ThinkCenter, Custom Built PC, Acer Aspire V3-771G-9809
OS
Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
CPU
Core i5-2400, Athlon 64 X2 6400+ ,Core i7-3632QM
Motherboard
ASUS M4A79 Deluxe
Memory
4GB, 4gb g.skill ddr2, 8gb
Graphics Card(s)
Radeon HD 4550 sgb, Radeon HD 4870, NVIDIA Geforce GT 650m
Monitor(s) Displays
dual samsung 22" monitors
Hard Drives
500GB, Western Digital WD Blue WD6400AAKS 640GB 7200 RPM 16MB Cache SATA 3.0Gb/s, 1TB
Case
Antec Twelve Hundred V3 Black Steel ATX Full Tower
Cooling
ASUS Silent Square Pro
Mouse
Razar Death adder
Internet Speed
20 mbps
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