Solved BSOD while surfing chrome

[aviv18391]

Hey guys how are you?

My client gets a BSOD during work.
His laptop is Lenovo x220 with Windows 7 Professional x64 SP1.
I've attached his latest Minidump as well as DM Log collector data for you.

Thank you

 

[Arc]

Go to https://downloadcenter.intel.com/ ... search for any possible update to the Intel graphics driver.

Let us know the results.
_______________________________________

BugCheck 7F, {8, 80050033, 406f8, fffff8800a737d99}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+efd99 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000406f8
Arg4: fffff8800a737d99

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  9

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

LAST_CONTROL_TRANSFER:  from fffff80003083469 to fffff80003083ec0

STACK_TEXT:  
fffff800`00ba2d28 fffff800`03083469 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000406f8 : nt!KeBugCheckEx
fffff800`00ba2d30 fffff800`03081932 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba2e70 fffff880`0a737d99 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`066f3ff0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0xefd99


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdkmd64+efd99
fffff880`0a737d99 c7042400000000  mov     dword ptr [rsp],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  igdkmd64+efd99

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5272a131

FAILURE_BUCKET_ID:  X64_0x7f_8_igdkmd64+efd99

BUCKET_ID:  X64_0x7f_8_igdkmd64+efd99

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x7f_8_igdkmd64+efd99

FAILURE_ID_HASH:  {8cdae99b-365b-a880-61e3-b71ca7bda27b}

Followup: MachineOwner
---------

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`0a648000 fffff880`0ab65600   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Oct 31 23:58:01 2013 (5272A131)
    CheckSum:         0052AB18
    ImageSize:        0051D600
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[aviv18391]

Didn't work sir,
Even though he already had the latest version, i ran the update again and he got another BSOD since.
Anything else?

 

[Arc]

Let us see the new dump and other reports? Blue Screen of Death (BSOD) Posting Instructions

 

[aviv18391]

Here you go sir, that's the latest log.
About the DM Collector data, that's already present in my first post.

 

[Arc]

Intel does have updated drivers for Intel HD graphics, and if the driver is not updated, it certainly wont help.

As the data attached with the original post is incomplete, we cannot proceed anymore without having the complete set of data.

 

[aviv18391]

Here you go sir, freshly created set of DM logs
What i've tried before is going into lenovo's website and downloading the latest driver from there.
When i tried the same thing with intel's website and started the wizard, it immediately gave me an error the said this installation doesnt match the hardware installed and kicked me out.

 

[Arc]

---------------
Display Devices
---------------
         [COLOR=Red] Card name: Intel(R) HD Graphics 3000[/COLOR]
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
   [COLOR=Red]Driver Date/Size: 11/1/2013[/COLOR] 03:28:28, 12617216 bytes

Now see what is there in https://downloadcenter.intel.com/download/24696/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bithttps://downloadcenter.intel.com/download/24695/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit

View attachment 357435​

So the installed driver was not the latest at all.

Now the situation is ... your computer manufacturer does not have the latest driver listed with them. At the same time their custom settings are not allowing you to update to the latest driver.

So the decision is on you. Do you want to stay with teh manufacturer's customization and have the issue, or do you want to break those bullshits and use your computer at your own?

If you want to go with the second way, only then you upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

Because the uploaded zip still does not contain this file.

 

[aviv18391]

Here you are, sir.

 

[Arc]

The MSINFO32 file says that you have a single graphics option, that is the Intel HD Graphics 3000. I was thinking that there may be an option of switchable graphics, but it is not the case.

A formatting and clean reinstall will get you rid of the manufacturers bloated junks. Go for it.

 

[aviv18391]

Of the OS or the Graphics Driver?
Because I've already removed it and tried again. Same result.

 

[Arc]

Of the OS or the Graphics Driver?
Because I've already removed it and tried again. Same result.

OS.

 

[aviv18391]

No can do, anything else you could offer?

 

[Arc]

No.

 

[aviv18391]

Thank you sir.

 

[Arc]

I think I need to justify why the clean install is the only option (not the final, but the first) here.

This BSOD is occurring due to a driver failure. The driver is intel HD graphics driver. The device that is driven by the driver is Intel HD graphics 3000. The exactly matching latest driver is not being installed there saying the hardware is not compatible.

That may have two possible alternative interpretations. First, there is some manufacturer's settings that is blocking driver install, they will accept some custom modded drivers only. Second, the graphics hardware is failing.

In either case, a clean install is needed. If the manufacturer's settings are created by the software environment, then a clean install will break it and will make the system capable for a proper driver update. If the hardware is failing, then the device will not take any least driver even via the windows update after the clean reinstall. And that is why the clean install is needed.

It may be another case, the driver is not failing, and still the latest drivers are not being installed. Then we have to decide that Lenovo has applied some BIOS settings which is resisting a driver update when the driver is not a modded one. In that case we need to go in the BIOS and apply our own settings as if a normal computer. But that is the next step.

hope you will understand me.

 

[aviv18391]

Figured it out sir.
Somehow, Installing the driver in safe mode helped... Dont know how, dont know why.
Thank you.

 

[Arc]

Good to know.