BSOD while using VLC (dump files added)

[KreutzD]

Hello.

As I already mentioned in the title i had a BSOD. It was the first time after I formatted my Win 7 professional x64 about a month ago so maybe somekind of driver issues but i wouldn´t know.

basic specs can be found by checkin my forum account and im glad to give any extra information.

Thanks for any help you can offer.

Martin

 

[Britt]

Dump file points to netw5v64.sys as the possible problem. Try updating the drivers for your network card.

http://downloadcenter.intel.com/Default.aspx?lang=eng

If the problem still persists, check your ram using memtest. My pc crashed when I was using VLC once and it was because my ram was faulty.

Memtest86+ - Advanced Memory Diagnostic Tool

 

[KreutzD]

Thank you for your feedback.

I´ll give it a try and see what happens.

 

[KreutzD]

Hi again.

Had another BSOD and the info it gave me was a bit different this time:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1061

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003209477
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1



Attached also the dumpfiles. Does it seem like the old problem persists or do i have some new?

Thanks again.

 

[Britt]

The dump file leads to the same driver. How old is your network card? If it's damaged, it may be the culprit to these blue screens. Troubleshoot by doing the following:

Run your pc and use as you normally would WITHOUT your network card plugged in (or disable it in device manager).

If your pc still crashes, try running it in SAFE MODE and see what happens.

If your pc doesn't crash in safe mode, try SAFE MODE WITH NETWORKING. This will enable your wireless card, and if your pc crashes, we'll have pinpointed the cause.

However, if your pc still crashes in safe mode without the device plugged in, then a microsoft signed driver/hardware problem may be causing your bsods.

Also, I noticed an unknown device on your system health report that doesn't have a driver installed for it. Do you know what it may be, and if so, do you need it? Have you tried finding the drivers for it? You can try disabling it if it's unnecessary. This may be unrelated to the problem at hand, but you never know.

You can identify devices that are unknown in device manager. They are represented with a yellow exclamation mark. Access device manager by going to the start button and typing "devmgmt.msc" without the quotations in the search box.