BSoD whilst watching youtube

[Rothwell]

Hi.
I have a one month old, 64bit OEM Dell Studio 1558 Laptop, and in the past few days it has BSoD'ed twice whilst watching youtube videos. This doesn't happen on every video, and 20 minutes ago whilst watching a video it did BSoD, but I had watched a video just before that, which went smoothly with no problems.

The BSoD goes too fast for me to write anything down, so how am I to record what it's showing?

At the time I didn't really have anything else open. I had firefox open with youtube on one tab and a forum on the other. I haven't tested watching videos on any other site other than youtube. Any idea what's causing this problem?

EDIT: Stupid me, didn't see the instructions. Will do that now.
After restarting though the same video ran without problem.
EDIT2: Done that. Note: I have AVG Anti-Virus Free Edition 2011.

 

[yowanvista]

Follow these instructions
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Rothwell]

Sorry about that. Hopefully I've uploaded them right...

 

[yowanvista]

Dumps blame atikmdag.sys, your ATI display drivers

- Boot into safe mode with networking
- Uninstall the ATI drivers including Catalyst Control Center
- Use driver sweeper to remove leftover ATI display driver files Guru3D - Driver Sweeper
- Install the latest drivers http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx#2
- Reboot into normal mode

BugCheck 3B, {c0000094, fffff88004adad71, fffff8800984d310, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+d2d71 )

 

[Rothwell]

I did what you said, but during installing it said "Failure to load detection drivers" and now it won't even install properly :/...

Report Log:

-UI
12/24/10 11:21:25





Catalyst Control Center

2010.1026.2246.39002
150


ATI Catalyst Install Manager

3.0.800.0
20


ATI Display Driver

8.791.0.0000
90


Microsoft Visual C++ 2010 Redistributable

10.0.30319
9


WMV9/VC-1 Video Playback

1.00.0000
1









Hardware information
Existing packages
Packages for install
Packages for uninstall
Other detected devices
Error messages
Name
Manufacturer
Chip type
Device ID
Other hardware
Download packages
Success
Fail
Vendor ID
Class Code
Revision ID
Subsystem ID
Subsystem vendor ID
Catalyst™ Install Manager
Installation Report
Final Status:
Version of Item:
Size:
Mbytes

Failed to load detection driver

EDIT: Did it in normal mode, it installing right (but with warnings?) New report...

-UI
12/24/10 11:35:44
install




ATI Radeon Graphics Processor
ATI Technologies Inc

0x68e0
0x1002
0x0413
0x1028
0x030000
0x00



ATI Technologies Inc

0xaa68
0x1002
0x0413
0x1028
0x040300
0x00




Catalyst Control Center

2010.1026.2246.39002
150


ATI Catalyst Install Manager

3.0.800.0
20


ATI Display Driver

8.791.0.0000
90


Microsoft Visual C++ 2010 Redistributable

10.0.30319
9


WMV9/VC-1 Video Playback

1.00.0000
1




Catalyst Control Center
Succeed
2010.1125.2142.38865
150


ATI Catalyst Install Manager
Succeed
3.0.804.0
20







Hardware information
Existing packages
Packages for install
Packages for uninstall
Other detected devices
Error messages
Name
Manufacturer
Chip type
Device ID
Other hardware
Download packages
Success
Fail
Vendor ID
Class Code
Revision ID
Subsystem ID
Subsystem vendor ID
Catalyst™ Install Manager
Installation Report
Final Status:
Version of Item:
Size:
Mbytes


EDIT2: CCC won't load either. Sigh.

 

[yowanvista]

I did what you said, but during installing it said "Failure to load detection drivers" and now it won't even install properly :/...

Report Log:

-UI
12/24/10 11:21:25





Catalyst Control Center

2010.1026.2246.39002
150


ATI Catalyst Install Manager

3.0.800.0
20


ATI Display Driver

8.791.0.0000
90


Microsoft Visual C++ 2010 Redistributable

10.0.30319
9


WMV9/VC-1 Video Playback

1.00.0000
1









Hardware information
Existing packages
Packages for install
Packages for uninstall
Other detected devices
Error messages
Name
Manufacturer
Chip type
Device ID
Other hardware
Download packages
Success
Fail
Vendor ID
Class Code
Revision ID
Subsystem ID
Subsystem vendor ID
Catalyst™ Install Manager
Installation Report
Final Status:
Version of Item:
Size:
Mbytes

Failed to load detection driver

EDIT: Did it in normal mode, it installing right (but with warnings?) New report...

-UI
12/24/10 11:35:44
install




ATI Radeon Graphics Processor
ATI Technologies Inc

0x68e0
0x1002
0x0413
0x1028
0x030000
0x00



ATI Technologies Inc

0xaa68
0x1002
0x0413
0x1028
0x040300
0x00




Catalyst Control Center

2010.1026.2246.39002
150


ATI Catalyst Install Manager

3.0.800.0
20


ATI Display Driver

8.791.0.0000
90


Microsoft Visual C++ 2010 Redistributable

10.0.30319
9


WMV9/VC-1 Video Playback

1.00.0000
1




Catalyst Control Center
Succeed
2010.1125.2142.38865
150


ATI Catalyst Install Manager
Succeed
3.0.804.0
20







Hardware information
Existing packages
Packages for install
Packages for uninstall
Other detected devices
Error messages
Name
Manufacturer
Chip type
Device ID
Other hardware
Download packages
Success
Fail
Vendor ID
Class Code
Revision ID
Subsystem ID
Subsystem vendor ID
Catalyst™ Install Manager
Installation Report
Final Status:
Version of Item:
Size:
Mbytes


EDIT2: CCC won't load either. Sigh.

Install it in safe mode

 

[Rothwell]

I did what you said, but during installing it said "Failure to load detection drivers" and now it won't even install properly :/...

I did try to install it in safe mode before, but as I said it wouldn't install and that error appeared.

 

[Rothwell]

Bump, this is still a problem.

 

[g3lu06]

Hi, try this.
Just right click on a youtube window. Click on Settings , then disable hardware acceleration.
It work`s for me.