BSOD - Win 7 Enterpise 64 bit. BCCode: 3b

[Holmium]

Hi folks,

Got a fun error that I'm trying to resolve. Essentially, if I leave the PC idle for a little while, the machine crashes and I come back to a log in screen.

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7601.2.1.0.256.4[/FONT]
[FONT=&quot] Locale ID: 5129[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 3b[/FONT]
[FONT=&quot] BCP1: 00000000C0000005[/FONT]
[FONT=&quot] BCP2: FFFFF88004CC9267[/FONT]
[FONT=&quot] BCP3: FFFFF880075217A0[/FONT]
[FONT=&quot] BCP4: 0000000000000000[/FONT]
[FONT=&quot] OS Version: 6_1_7601[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]


I've attached the minidump. Any suggestions?

Thanks.

 

[zigzag3143]

Hi folks,

Got a fun error that I'm trying to resolve. Essentially, if I leave the PC idle for a little while, the machine crashes and I come back to a log in screen.

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7601.2.1.0.256.4[/FONT]
[FONT=&quot] Locale ID: 5129[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 3b[/FONT]
[FONT=&quot] BCP1: 00000000C0000005[/FONT]
[FONT=&quot] BCP2: FFFFF88004CC9267[/FONT]
[FONT=&quot] BCP3: FFFFF880075217A0[/FONT]
[FONT=&quot] BCP4: 0000000000000000[/FONT]
[FONT=&quot] OS Version: 6_1_7601[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]


I've attached the minidump. Any suggestions?

Thanks.

Hard to diagnose from a single DMP but this was a memory exception caused by your video driver. I would

Re-install newest driver using these instructions, and run the two below tests.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using

Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.


These were caused by a memory exception. Please run these two tests to verify your memory and find which driver is causing the problem.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[Holmium]

Thanks for that. This is a fresh image running the 11.7 drivers from ATI but I'll update them to 11.8 and if that doesn't work, then use your other suggestions. Thanks again.