Solved BsoD windows 7 pro 64 bit, Please help

[invoker90]

Hello guys,

When ever i play any game, or even browsing the internet using chrome, i always get a blue screen, Please help.

I've attached the collected files.

Thanks.

 

[wither 2]

Hello-

The .dmp files fail to identify the problem but other files indicate a problem with the hard drive.

Would you first run a full scan of your drive using your anti-virus software to see if it detects a problem. You might even want to run the free Malwarebytes.

If it doesn't, I suggest going to Accessories and doing a right click on the Command Prompt and selecting "run as administrator." Then, run "chkdsk /f." Don't use the period (.) in the command- it's just there for correct english. Then, report back if you're still having the problem.

 

[invoker90]

Hello wither 2

I've done the full virus scan as well as free malwarebytes scan, nothing indicates a problem. Also the dump file shows there is a problem with "ntoskrnl.exe" Microsoft kernel system. What is causing that? Also do i have to run the scan for "f" drive for chkdsk command? or each drive individually?

Thanks.

 

[axe0]

Please post the report of Windows Genuine and Activation Issue Posting Instruction

 

[invoker90]

Here it is

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DMBTQ-6MD43-94B7V
Windows Product Key Hash: ofA8MS+NklANv/VIWdwOxAaXROg=
Windows Product ID: 00371-OEM-9371503-53777
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E656050E-E2A0-4764-88D6-640D94941F0B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.180908-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E656050E-E2A0-4764-88D6-640D94941F0B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-94B7V</PKey><PID>00371-OEM-9371503-53777</PID><PIDType>8</PIDType><SID>S-1-5-21-3340274280-3476206411-4237748744</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3603</Version><SMBIOSVersion major="2" minor="6"/><Date>20121109000000.000000+000</Date></BIOS><HWID>0CA93807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arab Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-715-053777-02-1033-7601.0000-0302016
Installation ID: 015263591740101046999220304686453270058340635164116451
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 94B7V
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 11/10/2018 2:21:21 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:18:2018 16:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OgAAAAIAAgABAAEAAgADAAAAAwABAAEA1gQsKPB6FT986RpdJqBWUayLd/au0srEzzv0m3KKvkEucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  BGRT			ALASKA		A M I

 

[invoker90]

I've done the chkdsk command and there seems to be no problem at all with it. Everything looks good so far.

 

[axe0]

Could you run Windows Update and verify it is completely updated.

 

[invoker90]

Hello,

There is no updates available due to the fact that i updated everything in windows update.

 

[axe0]

Diagnostic Test

 CPU TEST

Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 7 Forums

   Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

Make a photo of the result and post it.

 

[invoker90]

Hello axe0

As soon as i launched the stress test, i got a blue screen with a different error than what i had before.

 

[axe0]

You have very likely a bad CPU.
The fact that a 0x101 occurred after a CPU stress test makes it almost certain.

 

[invoker90]

Hello axe0.

I was wondering what is the fix for the other errors i had before, 0X000000124 Which is caused by ntoskrnl.exe

Thank you.

 

[axe0]

The CPU test was suggested because the 0x124 showed signs of CPU problems.
0x124 = hardware error
0x101 = a cpu core hang
Together it is very often a bad CPU.

 

[invoker90]

I've tried doing the test with an older CPU i5, and still got this issue, could you please take a look at the bluescreen dump files?

Thank you.

 

[axe0]

Do you get a 0x124 crash with the other cpu when not doing the test?

 

[invoker90]

Yes, it keeps happening even if i change the CPU

 

[wither 2]

Hello,

There is no updates available due to the fact that i updated everything in windows update.

Unless I'm missing something, you don't have the two optional roll up updates that were released on 11/8 installed. I doubt they would have any effect on your problem.

 

[invoker90]

Hello wither 2

I've actually noticed that and download the remaining 2 updates and still have the issue.

Could you please take a look on the .dmp files i attached?

Thank you.

 

[wither 2]

In the latest screenshot, it's showing a problem with the DirectX API drivers. That would affect your games and other things that require rendering. You might run dxdiag.exe and check to see if there are any problems. You should run the 64 bit section after you run the command. However, I don't think any problems in this regard were noted in the files you first provided. I would have to go back and look.

Update: I went back and looked at your logs and there were no problems noted in this regard. It still might be beneficial to check again.

I also took another look at the eventlog and the only recent sigificant error was-

"The following boot-start or system-start driver(s) failed to load:
VBoxNetAdp"

Are you using a virtual box?

 

[invoker90]

No, i am not using using virtual box, i have VMware installed though..