Solved BSOD Windows 7 when shutting down

[ecosta]

Hi folks!
I have issue on my PC BSOD "BC Code 10d" when shutting down every time.
I need help on your expertise to solve this issue.
Thanks in advance.
Regards

Edson

 

[wither 2]

Hi ecosta-

Go to Accessories. Right click on Command Prompt and select "run as administrator."

Type in sfc /scannow and let it run. Does it find any problems?

 

[ecosta]

Hi wither 2!


Thanks for relpy!


YES! I find problems!



I perfom the "sfc/ scannow" and the program shows follow:

"Windows Resources Protection found corrupt files but was unable to fix some of them. Details are include in the CBS.Log windir\Logs\CBS\CBS.Log. For example C:\Windows\Logs\CBS\CBS.Log."


Any tips to fix SO?



Thanks in advance.
Regards

Edson

 

[wither 2]

Are you still getting the BSOD?

If so, run the scan two more times, rebooting after each time it runs.

If you still get the BSOD, please provide the cbs.log file.

 

[ecosta]

Hi

yes! still getting the BSOD.

I run the scan two times, rebooting after each time it runs and BSOD occurs when shutting down...

each time sfc/ scannow runs, shows same message:

"Windows Resources Protection found corrupt files but was unable to fix some of them. Details are include in the CBS.Log windir\Logs\CBS\CBS.Log. For example C:\Windows\Logs\CBS\CBS.Log."

I attached the cbs.log file(format *.rar).


The Best Regards


Edson

 

[wither 2]

Download and reinstall the latest driver for your graphics card.

 

[ecosta]

Hi

I reinstall the latest driver for my graphics card and still getting BSOD when when shutting down.


i run sfc/ scannow two times and each time sfc/ scannow runs, shows same message error.


I check corrupted files are:

Cannot repair member file [l:24{12}]"nvwgf2um.dll" of nv_lh.inf
Cannot repair member file [l:22{11}]"nvd3dum.dll"
Cannot repair member file [l:24{12}]"nvlddmkm.sys"
Cannot repair member file [l:24{12}]"nvd3dumx.dll"
Cannot repair member file [l:18{9}]"nv_LH.inf"
Cannot repair member file [l:26{13}]"nvwgf2umx.dll"
Cannot repair member file [l:24{12}]"nvwgf2um.dll"


But, this files are installed last driver geforce.




Regards


Edson

 

[torchwood]

Hi Ecosta,

looks like its stuck with the drivers,

please read download and run DDU from here,
Official Display Driver Uninstaller DDU Download

follow the instructions to reinstall
note Windows will install defaults so dont panic


Roy

 

[ecosta]

Hello Roy!


Thanks for support!



I run DDU and follow the instructions to reinstall the nvidia drivers.


I reinstall again the latest driver for my graphics card and still getting BSOD (same BC CODE: 10d) when when shutting down.


I run sfc /scannow two times again.



Regards


Edson

 

[wither 2]

In Control Panel, Device Manager, Display Adapters, NVIDIA...................... are there any errors (yellow/black ? mark) shown?

You said this happens when you're shutting down the computer. I assume you mean that you're purposely shutting it down and then the BSOD occurs. Is that true?

 

[ecosta]

Hi wither 2

Your question:
"In Control Panel, Device Manager, Display Adapters, NVIDIA...................... are there any errors (yellow/black ? mark) shown?"
Answer: No, its all right (no marks).

Your question:
"You said this happens when you're shutting down the computer. I assume you mean that you're purposely shutting it down and then the BSOD occurs. Is that true?"
Answer: Yes, that is true.

Regards!
Edson

 

[wither 2]

It's readily apparent it's having a problem securing the graphics card during shutdown.

Try this-

Press Win + R
Type eventvwr.msc
Go to Applications and Services Logs > Microsoft > Windows > Diagnostics / Performance > Operational. (You need to double click on each category to open it)
Sort the 'Task Category' column alphabetically.
Double click on the latest error/warning under the category 'Shutdown Performance Monitoring'

Could you provide a screenshot of the cause of the problem?

 

[ecosta]

Hi wither 2

I attached 03 sreenshots about the "latest error/warning under the category "Shutdown Performance Monitoring".
My Windows 7 works in portuguese.

Regards!
Edson

 

[wither 2]

Click on Task Category to sort the files by category. You don't have it sorted.

Also, when you find the one that's stopping it, provide a screen shot of what's in the General tab. That usually provides the specific cause.

 

[ecosta]

Hi
Sorry last post report

I found two latesd report "ERROR".. so I attached 02 sreenshots about the "latest error" under the category "Shutdown Performance Monitoring".

I think send the right screen shots now....

Regards
Edson

 

[wither 2]

Could you provide the latest BSOD information as you did in your first post. Also, please provide the latest cbs.log file.

 

[ecosta]

Hi
I attached the latest cbs.log and the latest BSOD information files (format *.rar).

The best regards and merry christmas!

Edson

 

[wither 2]

Well, I no longer see any reference to the graphics card driver. It now appears to be related to a logitech file although I can't say for sure that's the cause of the BSOD. You might reinstall your logitech software.

Talk to you when you get time.

Merry Christmas!

 

[ecosta]

Hi


I uninstall and reinstall the latest software logitech and drivers but still getting the BSOD.


Regards and happy new year!


Edson

 

[wither 2]

Would you identify who built your system?