random BSOD and sometimes freeze on shut down

[januarwijaya]

Windows 7 Home Premium 64 bit (original OS when i bought the notebook, so its OEM)
age of hardware and OS about 1-2 months
dell inspiron 14R (inspiron N4010)

just got BSOD 2 days ago once, and today (twice)
at the first bsod, suddenly my keyboard unable to use, so i restart, and then the bsod happened.

BSOD occurs when start up the windows (after login screen)
the BSOD is not always happened

also sometimes, when i safely remove my removeable devices (hardisk or USB flash disk), they weren't removed from the system, but i cant acces the drive
after that, when i shut down or restart the notebook, it hangs up in the 'shutting down' screen, so i have to hold the power button to stop it
this 'unable to remove from system' problem happened about 1 weeks ago.

please help me guys. thanks for your answer/ help.

 

[januarwijaya]

also the BSOD_Windows7_Vista_v3.01_jcgriff2_ cannot work well. I cannot find the saved folder in my documents folder
so i upload the dump manually and the event that i found as critical in my event viewer

 

[reventon]

also the BSOD_Windows7_Vista_v3.01_jcgriff2_ cannot work well. I cannot find the saved folder in my documents folder
so i upload the dump manually and the event that i found as critical in my event viewer

Can you please search for it, as I have never seen a case where it was not created in the documents folder before. If you can't find it then run the application again, this time double-checking that you are running it as an administrator.

BUGCHECK SUMMARY

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jul 29 18:44:58.849 2010 (GMT+12)
System Uptime: 0 days 0:01:01.004
BugCheck 1000007E, {ffffffffc0000005, fffff8800682501a, fffff880033a8998, fffff880033a8200}
Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jul 29 13:36:52.326 2010 (GMT+12)
System Uptime: 0 days 0:01:08.481
BugCheck 50, {fffffa808115c610, 0, fffff88005a03037, 5}
Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2eb )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/font]

usbvideo.sys is a Microsoft Driver, and therefore unlikely to be the true cause here.

Please update your webcam drivers from your laptop manufacturer: Welcome to Home User Support

If you have an external webcam update the drivers from it's manufacturer too.

A few other items to take care of:

Uninstall Avira

While I do not think it was the cause in this case, stranger things have happened.

Avira Uninstallation instructions (follow these exactly): Avira Solutions - Knowledge Base Problem Details

Install MS Security Essentials --> http://www.microsoft.com/Security_Essentials/

Uninstall McAfee

For the same reason as above

Remove McAfee using the McAfee Removal Tool (MRT) -

MRT --> http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Download the MRT & save to desktop. Boot into SAFEMODE (NO Networking) - tap F8 key during boot-up. Then go to desktop, RIGHT-click on the MRT icon and select Run as Administrator.

When complete - re-boot.

Then reset the Windows Firewall to its default settings -
START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter

Regards,
Reventon

 

[Tews]

You beat me to it reventon !..

 

[januarwijaya]

found it in my download folder
heere you are

 

[Tews]

Unfortunately, it didnt contain any .dmp files... Check c:/windows/minidump and zip up any .dmp files and attach them to your next post... Thanks..

 

[januarwijaya]

the dmp files is insede the 1.rar and 2.rar
you can also find in the reply post that i've just posted
thanks

 

[januarwijaya]

i wanna ask about my antivirus uninstalation
why do i have to uninstal both of them? is there any explanation?

 

[ttran]

For your question, Third party antivirus program are notorious for causing BSODs and yours are not exceptions. Microsoft Security essential was created by Microsoft (who know about OS you are using better than them), and it is BSODs free.

 

[Tews]

Your .dmp file points to usbvideo.sys as the cause of your crash. USBvideo.sys is part of Windows 7 and I suspect something is driving it out of bounds to fault.

Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box - COMMAND find at top of list - RIGHT CLICK - RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800682501a, fffff880033a8998, fffff880033a8200}

Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )

Followup: MachineOwner
---------


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  usbvideo!LoadPowerLineFrequency+2ce

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbvideo

IMAGE_NAME:  usbvideo.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc24

STACK_COMMAND:  .cxr 0xfffff880033a8200 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce

BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce

Followup: MachineOwner
---------

This driver is out of date and should be replaced..

fffff880`06399000 fffff880`063b1000   adfs     adfs.SYS     Mon Nov 03 11:48:14 2008 (490F2B4E)  	Adobe File System Driver	[url=http://www.adobe.com]Adobe[/url]

 

[januarwijaya]

ok. i'll try it out (updating my camera driver) if the problem still persist i'll try to uninstall the antivirus
rite now,. i have disabled a start up from dell which handle the camera (dell webcam central)
i hope the problem will be solved

i have done the sfc before and repaired some files
but then itu BSOD again (the 2.rar is the dump file)

i'll infor again later
thx guys

 

[ttran]

i have done the sfc before and repaired some files

Run it again please, it might fix more files for you. Also, by running it again, we can eliminate that system file are really corrupted and unable to fix.

 

[januarwijaya]

have done it 3 times. only the first one found a corrupted files.

 

[Jonathan_King]

Hopefully the webcam update solved it...if not, disconnect it and see what happens.

 

[januarwijaya]

for now, i disable a start up (dell webcam central) which is a 32 bit application (i got it from the starter pack of dell, together with mcafee 64bit). this start up was used to decorate my webcam so we can design our webcam view.
I wonder how cam dell become so careless to set the application as a start up and make such a crash. hmm.

thx anyone for your help and explanation.

 

[ttran]

for now, i disable a start up (dell webcam central) which is a 32 bit application (i got it from the starter pack of dell, together with mcafee 64bit). this start up was used to decorate my webcam so we can design our webcam view.
I wonder how cam dell become so careless to set the application as a start up and make such a crash. hmm.

thx anyone for your help and explanation.

Any third party software can cause BSODs. For example, my dad computer is Dell too, and last month, a thing called CinemalNow Media Manager keep crashing on my dad's laptop either at startup or when I put the laptop into sleep or shutdown, So I removed it

 

[januarwijaya]

I uninstall the avira
i install MSE
but my laptop now became so slow
some programs failed to launch

I just restore the comp to previous state, but now it cannot load
can anyone help???

 

[Jonathan_King]

What happens when it doesn't load? Does it error? Does it reboot?

 

[januarwijaya]

i dont know, suddenluy it offers me to get into start up repair, cause it cannot get into the windows.
currently it trying to repair it

 

[januarwijaya]

at the startup repair, it was writen 'your computer was unable to start'