BSOD Windows 7 x64 BAD_POOL_CALLER ntoskrnl.exe

[Arc]

Make it sure that you are not selecting any driver provided by "microsoft" and "unknown" in the list while setting DV up.

 

[Faladu]

Another Vista custom made laptop scenario it seems, with likely no drivers for at least parts of the system.

Always seems to be these 1.8 GHz CPUs: 'Budget' builds.

I would go back to Vista, at least yours is listed as 64-bit CPU and max 4gigs of RAM.

Dell Vostro 1700 Specs (Core 2 Duo 1.8GHz, 1GB RAM, 120GB HDD, Vista Home Basic) - Laptops - CNET Reviews

 

[remundial]

That laptop was originally coming with Vista, I asked Dell to install XP instead. I hate Vista as many people around do, and it's not really useful to me. That Vostro is an old PC but its performance is excellent, and I will save a lot of money if I could make it run Win7 smooth and steady.

 

[Arc]

I have seen some people successfully upgraded to windows 7 in the same dell laptop. Windows 7 requires the same system specifications as vista does. So it should not make a very big difference I think.

Have you got any more BSOD after cleaning the virus using WDO?

If not, stop trying DV for the time being. If it crash again, let see the dumps. And upload the changed msinfo file, too.

 

[remundial]

Yes, I have had a lot of BSODs after cleaning with WDO. I have reinstalled video drivers from here http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2301&DwnldID=18228&ProductFamily=Graphics&ProductLine=Laptop+graphics+drivers&ProductProduct=Mobile+Intel%c2%ae+945GM+Express+Chipset+Family&lang=eng, and later I enabled DV with non Microsoft nor "unknown" drivers...

The system had 4 BSODs before "Welcome" screen, but these were long BSODs, one of them seems to be recorded at minidump. Please see attached file with minidump and MSINFO32...

 

[remundial]

Another minidump...

 

[Arc]

From the verifier enabled minidump, we are getting a probable cause, that is Unibrain 1394 OHCI driver.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88005185000, fffff98005f38dc0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=ubohci.sys"]ubohci.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=ubohci.sys"]ubohci.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for[URL="http://www.carrona.org/drivers/driver.php?id=ubohci.sys"] ubohci.sys[/URL]
Probably caused by :[URL="http://www.carrona.org/drivers/driver.php?id=ubohci.sys"] ubohci.sys[/URL] ( ubohci+12000 )

Followup: MachineOwner
---------

I would suggest you to uninstall it and the observe the further situation.

Also, for a safety reason, scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Let us know the results.

 

[remundial]

Done, ubohci.sys is uninstalled. Some unknown "base system device" was installed from here, corresponding to "R168331 Ricoh Chipset Driver". After doing this, I enabled DV with no Microsoft nor unknown drivers, and got another BSOD before "Welcome" screen, please see attached file.

Thank you very much.

 

[remundial]

I reinstalled audio drivers, enabled DV without Microsoft and unknown drivers, the system managed to pass "Welcome" screen but after that, the screen was blank for ~20 minutes, so I manually reset. After reset, another BSOD before "Welcome" screen, you can find minidump attached.

 

[Arc]

The display driver is crashed here.

fffff880`02fd3358  fffff880`04809000Unable to load image \SystemRoot\system32\DRIVERS\[URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"]igdkmd64.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for[URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"] igdkmd64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"]igdkmd64.sys[/URL]
 igdkmd64

And it appears to be very old.

fffff880`04809000 fffff880`04dedfe0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
[COLOR=Red]    Image name: igdkmd64.sys
    Timestamp:        Thu Sep 24 00:52:57 2009[/COLOR] (4ABA7591)
    CheckSum:         005EF02D
    ImageSize:        005E4FE0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the Intel HD Graphics Driver, either from our forum link, http://www.sevenforums.com/graphic-...-graphics-driver-windows-7-a.html#post2166304, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

SigmaTel High Definition Audio Codec is also failing there.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {d7, fffffa8006a94b90, fffffa8006ac1050, 0}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=stwrt64.sys"]stwrt64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=stwrt64.sys"]stwrt64.sys[/URL]
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=stwrt64.sys"]stwrt64.sys[/URL] ( stwrt64+5365a )

Followup: MachineOwner
---------

and that is extremely old.

fffff880`04400000 fffff880`04464000   stwrt64  T (no symbols)           
    Loaded symbol image file: stwrt64.sys
    Image path: \SystemRoot\system32\drivers\stwrt64.sys
[COLOR=Red]    Image name: stwrt64.sys
    Timestamp:        Thu Sep 13 21:00:19 2007[/COLOR] (46E9578B)
    CheckSum:         00064DFD
    ImageSize:        00064000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Dell. Also try to update the BIOS.

BiosVendor = Dell Inc.
[COLOR=Red]BiosVersion = A07
BiosReleaseDate = 04/21/2008[/COLOR]
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 1700

No latest updates are available in Drivers & Downloads | Dell US, you may search using your service ticket; or the best option is take it to a Dell service Center.
May be they have a way to update it to the latest Dell BIOS, say version A09.

Let us know the results.

I am also requesting Saurabh A to have a look at your thread.

 

[remundial]

About video drivers, Intel website says:

Graphics Driver
Product Detected Intel® GM965
Current Driver Installed 8.15.10.1930
Your driver is current.
Intel Chipset Software Installation Utility (Chipset INF)
Product Detected Intel® 6, 5, 4, 3, 900 Series Chipsets
Current Version Installed 9.2.0.1025
This version is valid.

About audio drivers, I took installer from Dell forum, it seems to be up-to-date as per History (2013), but DriverMax says there's a newer version:

IDT High Definition Audio CODEC by IDT
compatible with
SigmaTel High Definition Audio CODEC
18 May 2010
6.10.6233.243

And about BIOS, I often go to Dell support, drivers and downloads, and A07 is the latest version I found there...

Thank you.

 

[Arc]

We dont trust on DriverMax. But the drivers are visibly outdated, specially the intel graphics driver. You see what is stated in the dxdiag window, display tab; against chip type. Download that driver manually and install it.

About the Dell stuff, better you wait for Saurabh. He is the person to say the final words about those. He is a dell employee, and having supreme knowledge about it.

 

[remundial]

I don't know how to download it manually, Intel says that's the "latest" driver (2009-02-10) https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18228&lang=eng.

About DriverMax, I have realized it often identifies wrong drivers, actually I've just updated audio drivers and they didn't work, I had to uninstall and reinstall. I hope there's a newer BIOS, but according to what I've found in Google, there's nothing beyond A07.

 

[Arc]

Click the start button. Type dxdiag and click the resulting link. It will open th directx diagnostic tool window. Click on the second tab, that is display tab. Notice what is stated against the "chip type".

Download that thing from intel's site.

 

[remundial]

Yes, that's what I did, I put the name of the chip on Google, and it took me to Intel's website, I chose Windows 7 x64, and finally I get to the very same page that's mentioned in Dell's support forum.

I'm afraid this problem does not have any solution, and I don't know if there's any possible relation with having 3 different OSs installed in this machine... But I do have other Dell Vostro (3400, a newer and smaller one), it has the same OSs and is always stable on Win7.

 

[Arc]

Saurabh is analyzing the situation now. Let him a time to judge it. His opinions will be the most valuable one here.

 

[Saurabh A]

Hi remundial,

I've gone through the thread conversation and feel that the issue with Windows 7 in your system may be due to many possible reasons.

1) 'Vostro 1700' is officially not tested to work with Windows 7. The OEM drivers available for this unit are designed only for Windows XP and Vista. However as Arc stated, it is likely that this unit has been handling Windows 7 effectively for some users. In absence of tested OEM drivers for Windows 7 platform, the unit may still exhibits instances of instability/errors.

Good that your notebook is loaded with the latest BIOS version (A07) available. Another possible cause, ruled out.

2) Would like to know if you've been trying to install Windows 7 using the same source. Please share details of the installation media that you've been using. It could be a corrupt media that is causing the issues to re-occur. You may try using an alternate media to see if that helps.

3) Please check the system BIOS and share the type of SATA mode that is currently chosen (AHCI or ATA). Try changing the SATA mode to see if that helps. To access BIOS, restart the system and repeatedly tap 'F2 key' at Dell splash screen. Switch the SATA mode, save settings and exit the BIOS screen. Allow the laptop to boot to Windows and recheck results.

If the issue persists, try loading BIOS defaults and see if that makes any difference. To load defaults settings in BIOS, use the key combination <Alt><F> or 'Load Defaults menu option'.

4) Since the system performs normally with Windows XP/Vista/Ubuntu, it is unlikely to be a hardware issue. However, good that you've performed memory diagnostics. Would also suggest you to try the 'hard drive' diagnostics to see if that reveals something; share results. You may find the steps to run 'on-board diagnostics' in this web article: http://dell.to/17Ri00I

Hope this helps. Do reply with the findings. I'll try my best to help you.

 

[remundial]

Thank you very much for your response.

1. I've found a Dell forum with OEM drivers for Windows 7 x64, (link), but I don't know why a couple of them say not to be suitable for this system.

2. I'm not really proud to admit it, but the DVDs I've used to install Win7 x86/x64 are not genuine, I've used several discs, the last one contains several versions of Win7 SP1. I have one genuine Win7 Professional x64 DVD installer, but I don't use it because I wanted to install the same version on both laptops (1700 and 3400), needless to say it works perfectly on the 3400. Months ago I tried to reinstall Win7 from a USB stick, but it didn't work as expected, it didn't even loaded some required files for installation, so I had to abort installation. This DVD drive is not working for burning discs, but it seems to read discs fairly well.

3. It had ATA mode, I changed it to AHCI and Win7 was not able to load, had a less than a second BSOD, therefore I reverted the change, it's again as ATA mode.

4. About the hard drives, I replaced the two original 5400 RPM - 160 GB each drives with a hybrid 7200 RPM 500 GB and a conventional 7200 RPM 320 GB. I'm gonna run diagnostics but I did make sure they had the most recent firmware versions and I often run defrags, and I don't expect any error. BTW, the link seems to be dead ("Currently this article is not available. Please try later.")

Thanks.

 

[Saurabh A]

Hi remundial,

Thank you for the detailed response.

The drivers available on Dell community forum have been posted by a senior forum member. Though not officially endorsed, they may have shown positive results to other users. Trying them is worth a shot.

I recommend you try re-installing Windows 7 again, with AHCI as the SATA mode. (Set SATA mode to AHCI; and perform Windows clean re-install).

Would also suggest you to use a valid copy of Windows. You may want to refer to the following tutorial to perform a clean re-install: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html Note: Windows re-install leads to loss of personal data. Please backup all information before attempting it.

Sorry about the corrupt website link. I'll report this to the concerned team and will get that working. In the mean while, you may start the on-board diagnostics, using the following steps: Restart the system > Repeatedly tap 'F 12 key' at Dell splash screen > Highlight 'Diagnostics' and tap 'Enter' > Share the findings.

Hope this helps.

 

[remundial]

Please see attached scan reports (PC Checkup), they say "FAILED" because of wasted battery.