Solved bsod windows freezing crashing and not booting up sometimes

[richoss]

gday all
the last few weeks I have had some major issues with my computer windows 7 home premuim 32bit
I have used msconfig to only load essential drivers otherwise it takes 1-15 times to start up if at all.

info I have gathered so far:

driver_irql_not_not_less_or cant read the rest

possible hardware problems

windows failed to start because of hard disk problems
special pool memory corruption

also norton interenet security was updated and fine the next day the it wont upload definitions or starts back at the beginning again have let them know and im still waiting for a solution after maybe 3 weeks or more now even download the updated definitions and installed it and it's as if it didn't work because it wants to download all definitions again

I have run disk checks and memory checks and there could be problems there now?
I dont have any programs to read dump files but have being looking up event viewer and reliability viewer


thanks

 

[koolkat77]

Welcome to SevenForums!

 

[richoss]

event 24

thanks coolkat
since I cant upload that file showing the errors as IM only on dial up

here's what I've found


Event[24]:
Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 2012-07-17T14:47:43.546
Event ID: 6
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: 37L4247D28-05
Description:
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

any ideas on hows to fix it would be great

 

[koolkat77]

Uninstall Norton, it contributes in blue screens.

Uninstall with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test.

• Norton Removal Tool

MSE is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - Free
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker.

• 
  1. Click on the rb:
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Upload a screenshot of your hard disk using crystal disk info and summary tab using Speccy:

• CrystalDiskInfo - Software - Crystal Dew World
• Speccy - System Information - Free Download
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website.

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[richoss]

thanks for that
might take several days to download and update programs
also I should add I dont get bsod anymore since maybe a week and a half i changed msconfig to load only microsoft driver at start up and services

I have recently downloaded these programs for more info
myeventviewer

serviwin

wincrashreport

whatishang

devmanview

bluescreenview

driverview

if any of them would help id the problem i could copy paste the errors etc

I have done chck disk scan already and also tried uninstalling norton and running mbam before and it all clean
cheers

 

[koolkat77]

Take your time. Will wait for an update.

 

[richoss]

gday Koolkat
I think everythings right
still downloading mse updates
mbam came back clean and disk's showing good
but several conflicts in msinfo32
cheers
I have not updated my video card because of possible problems with it
I'll wait and see what you think
cheers Richo


I had the wrong zip file sorry it was a short cut to msinfo32.nfo
now it should be the right 1

 

[koolkat77]

Doesn't work.

I think you should do a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[richoss]

what do you mean doesn't work?

I just had a clean install of windows about 6-7months ago
what makes you say that?

I think i uploaded the shortcut zip file

it should be the right file now...

 

[koolkat77]

The msinfo is all blank.

 

[richoss]

should be good now for some reason i uploaded the shortcut to that file

 

[koolkat77]

OK.
Did you perform any of the steps from my post 4?

 

[richoss]

yes I did all number 4 as far as I know only thing is mse downloading definitions now
and all came back saying good or no errors
thanks

 

[koolkat77]

There were more stuffs like removing norton and system file check.

What about those?

 

[richoss]

norton gone and both disk checks all good
checked my western digital hard drive and it says it's good

is that msinfo32.nfo from sf diagnostic tool?

if so I will have to run it again to get today's info updated i would assume.
the last time i ran sf tool is 11/12/12 and would be showing old info. hence maybe why your asking if i did step 4

 

[koolkat77]

So any BSOD or freezes after making those changes?
Are you in anyway able to upload the files from the SF Diagnostic.?

 

[richoss]

im only on dial up and suspect some phone line issues sometimes
the sf file is 1.6mb and I've tried many times to upload it and it wont I could possibly do 1 dump file at a time? if thats what you need?

no bsod or freezes for about a week or 2 tops Im using msconfig to only load windows drivers at start up and havn't changed back to normal start up
the computer seems to be running fine.

[Conflicts/Sharing]

Resource Device
I/O Port 0x00000000-0x0000000F Direct memory access controller
I/O Port 0x00000000-0x0000000F PCI bus

I/O Port 0x000003C0-0x000003DF NVIDIA GeForce 9400 GT (Microsoft Corporation - WDDM v1.1)
I/O Port 0x000003C0-0x000003DF Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1

IRQ 23 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
IRQ 23 Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC

IRQ 16 High Definition Audio Controller
IRQ 16 NVIDIA GeForce 9400 GT (Microsoft Corporation - WDDM v1.1)
IRQ 16 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
IRQ 16 Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1
IRQ 16 Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0

Memory Address 0xD0000000-0xDFFFFFFF NVIDIA GeForce 9400 GT (Microsoft Corporation - WDDM v1.1)
Memory Address 0xD0000000-0xDFFFFFFF Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1

IRQ 17 Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D2
IRQ 17 Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20)

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce 9400 GT (Microsoft Corporation - WDDM v1.1)
Memory Address 0xA0000-0xBFFFF Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1

IRQ 19 Intel(R) 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
IRQ 19 Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9

I/O Port 0x000003B0-0x000003BB NVIDIA GeForce 9400 GT (Microsoft Corporation - WDDM v1.1)
I/O Port 0x000003B0-0x000003BB Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1

Memory Address 0xFA000000-0xFBFFFFFF NVIDIA GeForce 9400 GT (Microsoft Corporation - WDDM v1.1)
Memory Address 0xFA000000-0xFBFFFFFF Intel(R) G33/G31/P35/P31 Express Chipset PCI Express Root Port - 29C1


so are these fine then?

 

[koolkat77]

Yup..Try uploading them one at a time.

Go to this link: Intel® Driver Update Utility

Check the system for latest updates.

 

[richoss]

not sure if the dmp files uploaded as it labels them as invalid

 

[richoss]

the .dmp file are uploaded finally