BSOD with many errors

[iceystar]

Hi all I need some help on my laptop. I'm quite a noob on this so please pardon me!

My laptop is Compaq Presario CQ40-519TU Notebook PC, its around 3-4 years old.
I recently reformat my notebook as I face a lot BSOD while using it. But after reformatting I still face the BSOD problem .

I face BSOD while browsing the internet using IE or firefox. Previously before reformatting, I use chrome.
BSOD will happen every few minutes or sometimes will blackscreen or the screen will hang.
I don't use my laptop daily since BSOD happens every now and then...

Here are some of the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 1000007f
BCP1: 00000008
BCP2: 807CA750
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\090913-33680-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-60247-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 922CDE70
BCP3: ADE2BB60
BCP4: ADE2B740
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091013-35162-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-56175-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8212241A
BCP3: 8D3C2C14
BCP4: 8D3C27F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091713-23306-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-70918-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 50
BCP1: C9F38C55
BCP2: 00000001
BCP3: 9164FAD9
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091813-28345-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-82321-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: a
BCP1: FFFFFF89
BCP2: 00000002
BCP3: 00000000
BCP4: 82F11AF9
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\092913-24460-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-76580-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 830B42AB
BCP3: B3494BB4
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\100213-28017-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-85316-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441
Additional information about the problem:
BCCode: a
BCP1: 1A4300A7
BCP2: 00000002
BCP3: 00000001
BCP4: 82EBE0FD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\100213-26941-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-85597-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[koolkat77]

Welcome to the Forum.

Start Menu\Programs\DriverMax	Public:Start Menu\Programs\DriverMax	Public

In regards to Driver Max:

• We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.

------------------------
Avira is often a cause of BSOD's. Please remove it and use Microsoft Security Essentials with the Free version of Malwarebytes, update and make full scans separately:

• Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
• Help protect your PC with Microsoft Security Essentials
• Malwarebytes Free

   Note

:info: Do not start the trial version of MalwareBytes

You may also take a look at:

• Good & Free System Security Combination

------------------------
Reduce the start-up items, Antivirus software is basically whats required.

• Remove Startup Programs in Windows 7
• Clean Startup in Windows 7

------------------------
Make scans with these tools -

• TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
• Online Virus Scanner Eset

------------------------
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow - read here

------------------------
Run Disk Check on your Hard Drive for file system errors and bad sectors on it - read here
------------------------
Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

• Piriform - Speccy
• CPUID - HWMonitor
• :info: For how to upload a screenshot or file, read here

------------------------
Upload a screenshot using:

• CrystalDiskInfo:tip: For how to upload a screenshot or file, read here

Test your Hard Drive(s) by running:

• Hard Drive Diagnostic Procedure

------------------------
Test and Diagnose RAM Issues with Memtest86+:

• RAM - Test with Memtest86+

   Tip

• :info: Pay close attention to Part 3 of the tutorial "If you have errors"
• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

   Information

Download

and install Revo Uninstaller.

• Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

​

DUMP INFORMATION:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\SF_07-10-2013\SF_07-10-2013\100213-28017-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18205.x86fre.win7sp1_gdr.130708-1532
Machine Name:
Kernel base = 0x82e4d000 PsLoadedModuleList = 0x82f964d0
Debug session time: Wed Oct  2 14:10:11.492 2013 (UTC + 6:00)
System Uptime: 0 days 0:04:42.349
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 830b42ab, b3494bb4, 0}

Probably caused by : ntkrpamp.exe ( nt!EtwpFindGuidEntryByGuid+4d )

Followup: MachineOwner
---------

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Usra\Downloads\SF_07-10-2013\SF_07-10-2013\100213-26941-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18205.x86fre.win7sp1_gdr.130708-1532
Machine Name:
Kernel base = 0x82e40000 PsLoadedModuleList = 0x82f894d0
Debug session time: Wed Oct  2 14:15:49.627 2013 (UTC + 6:00)
System Uptime: 0 days 0:05:14.484
Loading Kernel Symbols
...............................................................
................................................................
...........................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {1a4300a7, 2, 1, 82ebe0fd}

Probably caused by : hardware ( win32k!RawInputThread+486 )

Followup: MachineOwner
---------

 

[iceystar]

Big thanks for the fast reply! I just face 2 bsod problems again. I will try with all the steps now.

 

[iceystar]

I'm stuck at Microsoft Security Essentials!
I install it successfully but while updating, BSOD pop up, now I can't install or uninstall it.
It shows error code: 0x80070643
I tried the help on their website but still can't...

 

[koolkat77]

Upload fresh reports.
Then start with testing hardware.

 

[iceystar]

Hi, I did a system restore before reading your reply. I managed to get Microsoft security essentials running.

I removed Avira and DriverMax.
Run a full scan with Microsoft Security Essentials - Pass
Quick Scan with malwarebytes Free - Pass
Done with clean startup in windows 7
Scan with TDSSKiller Rootkit Removal Utility - Pass
Scan with Online Virus Scanner Eset - Pass
Run SFC and Disk Check - Pass

Attached Speccy and HWMonitor results:

View attachment 288780

View attachment 288781

I did a ram test run first but not yet done with Hard Drive Diagnostic Procedure.

Attached Ram test results when my laptop is warm.
I will post another result when my laptop is cold.

View attachment 288786

I'm not sure if I done correctly with the ram test, do I need to remove it and test individually?

 

[koolkat77]

Do I need to remove it and test individually?

Probably at a later time.

 

[iceystar]

I just did a SF Diagnostics test. Attach the file.

I am trying to do a Hard Drive Diagnostic but do not know how to proceed.
I download this file from WD Support / Downloads / Mobile & AV-25 / WD Blue
I burn to a blank cd but when I boot up using cd drive, it goes straight to windows.
Is that a wrong software?

 

[koolkat77]

The program has been downloaded is for installation in windows and to run thereby.

Please update the RealTek NIC drivers to the latest version available.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c000001d, 8b491038, 807e38d4, 0}

Unable to load image \SystemRoot\system32\DRIVERS\Rt86win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt86win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
Probably caused by : Rt86win7.sys ( Rt86win7+ce8a )

Followup: MachineOwner
---------
1: kd> lmvm Rt86win7
start    end        module name
926c5000 926ea000   Rt86win7 T (no symbols)           
    Loaded symbol image file: Rt86win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt86win7.sys
    Image name: Rt86win7.sys
    Timestamp:        Thu Feb 26 15:04:22 2009 (49A65B16)
    CheckSum:         00022867
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try getting these drivers updated as well:

[COLOR="Red"]HpqKbFiltr.sys Tue Jun 19 04:12:03 2007 (46770333)[/COLOR]

HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
http://www.carrona.org/drivers/driver.php?id=HpqKbFiltr.sys

[COLOR="Blue"]Apfiltr.sys Thu Jan 31 20:14:31 2008 (47A1D7C7)[/COLOR]

Alps pointing device
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys

[COLOR="SeaGreen"]enecir.sys Thu Sep 4 15:47:24 2008 (48BFAEAC)[/COLOR]

ENE Consumer IR Driver for eHome
http://www.carrona.org/drivers/driver.php?id=enecir.sys

 

[iceystar]

Ok I just update the Realtek driver to driver version: 7.12.1218.2009
I'm not sure if that's the latest driver for my laptop...

I managed to update the HP quick launch button and Alps pointing device through HP website.

But for the ENE consumer IR driver, I couldn't find any download it.

Attached my new diagnostics result.

 

[koolkat77]

Is the laptop under warranty?

 

[iceystar]

Nope its not under warranty anymore...

Is the motherboard spoilt?

 

[koolkat77]

Lets not get to conclusions too quick.

How about you do a clean install of windows:
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

 

[iceystar]

Ok but when I bought my laptop last time, it comes in Windows Vista Home Basic, I was given a free Windows 7 upgrade disk by HP. I only upgrade to windows 7 about 1.5years ago. Only this few months I face BSOD problems.
Do you think I should go back to windows vista? Or I should proceed with your suggestion?

 

[koolkat77]

Is your laptop windows 7 compatible?
Windows 7 Upgrade Advisor - Download - Microsoft Windows

 

[iceystar]

My laptop have this advisor install in.
Just last month, I have done a factory reset to Vista and upgrade to Windows 7. During the process of upgrading, it prompt me to install this upgrade advisor. I clicked ok and that's it. There's nothing prompt out during the process of upgrading. I didn't know there's a report.

Here's the report:

Upgrading Windows will affect the following devices and/or programs:

• These devices might not work properly after the upgrade. Before upgrading, we recommend updating the drivers for these devices. Cancel the upgrade, open Control Panel and search for "update device drivers", or go to the device manufacturer's website to search for updated drivers.

• • 
    [*]Keyboard Filter

• • file:///C:/Users/Admin/Desktop/Windows Compatibility Report.htm#IDAMIE1B

• These programs might not work properly after the upgrade. We recommend uninstalling these programs before upgrading. Cancel the upgrade, open Control Panel, and search for "uninstall a program". (Note: Programs marked as * can be safely reinstalled after the upgrade.)

• • 
    [*]
    Microsoft SQL Server 2005
    
    ​
  
  

Do u think that's the problem?​

 

[koolkat77]

yes it may be right and you need to get the proper drivers from the manufacturer's website.

 

[iceystar]

Ok should I go factory reset to vista to upgrade the drivers and then upgrade to Windows 7.
Or should I do a clean install of windows 7?

 

[Arc]

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

During the process, pay proper attention to steps 9 and 10; those are about drivers.

 

[iceystar]

Ok I finally done a clean installation from the tutorial but I'm stuck at step 11. I'm trying to download the Java but when I click Agree and Start free download it brings me to :


This page can't be displayed

• Make sure the web address http://javadl.sun.com is correct.
• Look for the page with your search engine.
• Refresh the page in a few minutes.

I think I will try to download it tomorrow again. Not sure if the website is down?