BSOD with pinnacle

[TomasJ]

- 64 bit windows 7 full retail version
- antivirus is Kaspersky Internet Security 2011
- Pinnacle studio ultimate 12

All works fine. Only when i connect the camera and in the Pinnacle studio i use the option CAPTURE i get the blue screen.
The capture option was working fine on my old computer with Win Vista x86 system.
Pinnacle advised to go back to Vista which is not an option for me.
Win 7 itself recognises both cameras i use (Sony and JVC, both over 5 years old) and downloads the drivers automaticaly it even starts the studio when camera is connected and when i press capture it gives the blue screen every time...
please find attached all the files as per instructions, thank you in advance for your help.

 

[yowanvista]

Seems Pinnacle was not updated for Windows 7, and that is the cause of the BSODs
Use Vista compatibility mode http://www.sevenforums.com/tutorials/316-compatibility-mode.html

 

[TomasJ]

thank you for a such quick reply, but still the same blue screen...
i've tried all the steps described with different options with no luck

 

[yowanvista]

thank you for a such quick reply, but still the same blue screen...
i've tried all the steps described with different options with no luck

Contact the manufacturer for an updated version of their software for Windows 7

 

[TomasJ]

thank you i will... once again
in the mean time, i've tried windows live movie maker to capture my videos, still the same blue screen...
does it mean my camera to old for wind7???

 

[yowanvista]

thank you i will... once again
in the mean time, i've tried windows live movie maker to capture my videos, still the same blue screen...
does it mean my camera to old for wind7???

What is the model of this camera?

 

[TomasJ]

first camera is SONY DCR-TRV325E
second is JVC GR-DX95EK

WIN7 give blue screen on both cameras

 

[yowanvista]

first camera is SONY DCR-TRV325E
second is JVC GR-DX95EK

WIN7 give blue screen on both cameras

Can you upload the most recent dumps?
http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

 

[TomasJ]

here we go, i've included in the zip minidump directory as well.

 

[wish]

here we go, i've included in the zip minidump directory as well.

Update this driver:
MarvinBus64.sys Fri Sep 23 14:17:03 2005 → Pinnacle Studio's Marvin Bus

If you cannot find the update, it mean that software/device is obsolete and not compatible with windows 7.

 

[TomasJ]

but it does the same thing with Windows live movie maker, too...
and the latest attached files are generated after the system crashed using windows software...
both cameras are recognised by win7 and shows in device manager

 

[TomasJ]

it looks like i have already updated version of Pinnacle including the latest patch from them...

now i tried Windows Live Movie Maker to import the videos and this one crashes too...

 

[wish]

Can you attach the new files ?