Solved BSOD with unknown cause, perhaps Google Chrome 0x0000004a

Loppu

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So very recently (ie in the past 24 hours), I've gotten a BSOD 3 times. I've never had a BSOD previously, and I'm not sure of exactly what to do. I have not installed any recent hardware, but I am trying to gradually upgrade my PC (hence why I have an Nvidia 960 with such a bottlenecked system), and my most recent addition was my Nvidia 960 that I received on 12/25/15, and I've had no errors until just yesterday (3/20/16).

This kind of thing worries me greatly, as I am a college student and my computer frying doesn't quite sound like a good time to me.

Here's the only things I think I know about the BSOD:
-It seems to only happen when I have Google Chrome open.

-After the second time crashing, an error popped up when my computer started (the error was with the file nvspcap.dll), and I traced the error to an Nvidia audio driver, which I uninstalled, and it seemed to fix the error message.

-The first two times it happened, I was in the middle of a Youtube video. The video gets somewhat choppy and strange sounding shortly before my computer implodes. The third time it happened, I wasn't on a video, but on some other site that I can't remember.

-The first time it happened, I ran a virus scan and went about my business leaving my computer idle for about 10 hours. There didn't seem to be any issue, and the scan completed. I went to Youtube on Google Chrome and shortly afterwords, I experienced the second BSOD.

Heres all the things I've done on my PC that may be noteworthy in the past few days:


-Installed CSGOLounge Destroyer (Chrome extention)

-Installed Half-Life 1

-Reconnected my Wacom art tablet after not having it plugged in for about 2 weeks.



I'm currently using Firefox, and things seem to be going fine, but I'd really like to fix this issue, as I prefer Chrome. I'll update rather frantically if I find anything else out.

I've attached the dump file (hopefully correctly). Thanks in advance! [EDIT: I removed the dump file, because it had my name on it and I'm a tad bit paranoid. Thanks!]
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium x64
CPU
Intel Core i3-2120 @ 3.30GHz
Motherboard
Alienware x51 R1
Memory
6 GB RAM
Graphics Card(s)
Nvidia GTX 960
Hard Drives
1 TB
Antivirus
Bitdefender Total Protection 2016
Browser
Google Chrome/Mozilla Firefox
Bitdefender is known for being a cause of the 0x4A crash, it is recommended to repair/reinstall/remove Bitdefender.
Code:
BUGCHECK_P1: 773ed42a

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff88007ecfb60

PROCESS_NAME:  [COLOR="Red"]vsserv.exe[/COLOR]

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+0
00000000`773ed42a ??              ???

CPU_COUNT: 4
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Yeah, thanks. I dug around a bunch more and found a lot of people had the same issue. I'd had Bitdefender for a full year with no issues like this. I repaired it, and things seem to be going fine. (Please don't let me be jinxing it.)

Either way, thanks! Hopefully I fixed it, otherwise I'll be back, and possibly more frantic than last time. I'm just happy it probably isn't my motherboard going.

Also, might I add: You guys are great at what you do, and for no charge? That's crazy. Infinitely more help than any support number. Keep up the awesome work!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Home Premium x64
CPU
Intel Core i3-2120 @ 3.30GHz
Motherboard
Alienware x51 R1
Memory
6 GB RAM
Graphics Card(s)
Nvidia GTX 960
Hard Drives
1 TB
Antivirus
Bitdefender Total Protection 2016
Browser
Google Chrome/Mozilla Firefox
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