Solved BSOD Worker thread returned at bad IRQL

[Triforce228]

Hey guys.

So yeah, I got a BSOD called: WORKER_THREAD_RETURNED_AT_BAD_IRQL

I've had this BSOD atleast 10 times in the last month or so, and I think it started when I installed CCleaner and left the checkbox of delete bad registry keys on. (not sure how it's called, but it delete registry items without a value, I guess)
I've used this program regularly on my old computers and it did his job without any problems.

Extra info:
Laptop is almost 1 year old
DELL XPS L702X
Windows 7 Home Premium 64bit
Version 6.1.7601 Service Pack 1 Build 7601

Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 2201 MHz, 4 cores, 8 logical processors
8 GB of RAM

rest of info will be available in the .NFO file

NOTE: Most of the files are in Dutch, so I hope this won't be a problem. If so, I'll try and solve my problem on a Dutch support site.


Thanks in advance!

Triforce228

 

[Triforce228]

Now I ran the verifier.exe which I found in another post which had a similar problem to mine and immediatly after rebooting I got a BSOD, a different one.

I don't know if this is a good sign or not.

I'll add the dumpfile to this post after I stopped the verifier.exe and rebooted my computer (I'm in safe mode atm)

 

[koolkat77]

How does the computer work in safe mode?

 

[koolkat77]

The .nfo file is corrupted.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[Triforce228]

It works normally, but haven't been longer than 1 hour at a time in safemode, so I can't be sure if it's BSOD free.

I did have another WORKER_THREAD_RETURNED_AT_BAD_IRQL BSOD right after I logged in on this site.


The attachments will be a new zip from your Sevenforums Diagnostic tool and a picture of the BSOD which occured during boot after using verifier.exe (BSOD caused by sys-file from Daemon tools, which is odd, because it's active all the time, as a virtual BluRay Drive)

 

[Triforce228]

My .NFO are allways corrupted when I do it like you said:

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Anyway, I'll upload a txt file of my msinfo32.NFO

 

[koolkat77]

That's very difficult to read :shock:

Anyway, can you tell me what antivirus you're using currently? or any multiple antiviruses?

Free up the start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Triforce228]

I use the pre-installed MCAfee security center (which I think is horrifying) I still have a couple of months of paid protection. Windows security essentials is also installed, and I frequently use Malwarebytes to scan my computer, but it has no realtime-virus protection, so it's only active when I run the program myself.

Yeah, the msinfo32 file is hard to read because it's in Dutch, as I stated in my original post. Sorry about that I wish I could let it compile in English.

I've done everything you asked me and SFC/scannow couldn't repair 1 thing: autochk.exe. I don't think this could be the origin of my BSOD, or is it?
Anyways, I'll attach the sfcdetails.txt to this message.

 

[koolkat77]

Please remove McAfee, it's a frequent cause to blue screens. Run SFC scan few more times see if it's able to repair the file. (Reboot every after it scans)

• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
• McAfee Removal Tool - McAfee Uninstaller

MSE and MBAM are a good combination. Although you can run the following tools from time to time:

• Anti-rootkit utility TDSSKiller
• Free Online Virus Scanner | ESET

Remove any sort of system optimizers or registry cleaners if you have them. (CCleaner is an exception).

Upload a screenshot of your hard disk using crystal disk info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

:note: I will be away for the next few hours. (Different time zones)

 

[Triforce228]

I didn't have time today to remove McAfee or run the Disk Check, but I did make a screen shot of hard disk drive, atleast I think I did it right.
The C drive is where my Windows installation is on.

Was I supposed to hide my serial numbers?

 

[koolkat77]

No it's okay.
I just wanted to see the status of the hard drive.

 

[koolkat77]

Did you follow the steps? Any BSOD-s?

 

[Triforce228]

Oh, sorry I forgot to post my results. ATM I'm working for a programming project and I don't have a lot of time for anything else, let alone think about anything else.

I did follow all the steps. I also ran Dell Diagnostics (which tests all of the hardware), which was adviced by my school's tech support, and I didn't get any hardware issues. I did find some triggers after recurring situations: µtorrent and windows hibernate.
If I run µtorrent the BSOD will follow a few minutes later. So I deleted it for a few days now and I only get BSOD because of hibernate, but that's only an assumption. My laptop can run high CPU/RAM/read-write demanding tasks for a few hours without any problems, but when I put it in hibernate, the BSOD would follow in the next 2 hours after getting it out of hibernate.

I hope this will help you any further.
If I can't fix the problem, I could back-up my files and do a clean install. My only worry is, that it's hardware related and a reinstall won't fix it.

 

[koolkat77]

Was McAfee removed? Or you're not allowed to do that?

 

[Triforce228]

Oh, right, I forgot to delete it. I'll do it right now. Is avast! free a good replacement?

 

[koolkat77]

Oh, right, I forgot to delete it. I'll do it right now. Is avast! free a good replacement?

Umm..Yup.

 

[koolkat77]

Hi & Happy new year.

Have the BSOD-s occurred after removing McAfee?

   Tip

• If your problem is solved please use the
  
  Mark this thread as solved link at the top of your thread or down on the left corner
  

 

[Triforce228]

Happy New Year to you too.

I didn't have any BSOD after deinstalling McAfee and I've been using µTorrent again, with no problems.
So I guess this can be flagged as solved.

Thanks for your help.