BSODs on clean install, usually from WMC or other video

[nigmarc]

Hi,

I am going slightly crazy with BSODs. I recently had an issue with my setup and did a clean windows install. Since then I've been getting lots and lots of BSODs. I have tried doing 2 more clean installs to no avail. I have also:
- run memtest for 24hrs - no errors
- done a low level format on my system and data drive and tried installing windows again
- updated all drivers that i'm aware of - definitely video and sound card drivers. checked mobo, etc and they say they are up to date

I ran Driver Verifier part way through the uploaded set of minidumps

I am also getting crashes of Desktop Window Manager and windows media player crashes/restarts frequently. BSODs almost always occur when running WMC, Hulu, watching video online or when playing music through spotify... but they do happen when i have literally nothing running in the foreground.

Any help hugely appreciated!

 

[koolkat77]

Please follow what's asked in this quote:

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages (QPI/DRAM core voltage) are set at.

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

 

[nigmarc]

thanks for your reply and suggestions. SSD firmware did need upgrading, this is done and have made it through an evening without a BSOD however have had multiple WMC and window manager crashes.

Voltages:
CPU: 1.29
MB: 1.40
DDR: 1.90
VTT: 1.21

screenshots from CPUZ are attached

thanks again!

 

[koolkat77]

Thanks for the snips.

Virus check

Scan your system with the following:

Kaspersky TDSSKiller How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner One-time virus scanner free with ESET online scanner

Disk Check

Disk Check for errors on your Hard drive(s):

http://www.sevenforums.com/tutorials/433-disk-check.html

SFC scannow

Check windows for corruption:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

1. Click on the Start rb:
2. Scroll to Accessories
3. Select Command Prompt > Right click and Run as Administrator
4. Type

   SFC /scannow

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

 

[Britton30]

Although you passed memtest without errors, consider setting your RAM timings and voltage to 5-5-5-15 @ 1.80V. The tightened timing your have, 5-4-4-14 could put extra stress on the memory controller and throw others parts off some.

You won't notice any difference in performance.

 

[nigmarc]

so I have tried everythign you suggest koolkat77 and am still getting BSODs
- no virus found
- no errors found by dskchk
- no errros found by scannow

Britton30 thanks for your suggestion.. but I can't see in my BIOS how I can change the voltage - it just seems to be displayed at a parameter

Any more ideas? Is this likely to be hardware? My mobo and CPU are both old.. I'm not averse to replacing if it solves the problem.. but they work for all i need the PC for (media center) so I'd prefer not to!

 

[koolkat77]

Upload fresh reports.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
2. Disk check for errors on the hard drive - http://www.sevenforums.com/tutorials/433-disk-check.html
3. Troubleshoot applications by a clean boot - http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
4. Memtest86+ paying close attention to part 3 - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Stress Test

Hardware - Stress Test With Prime95: http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

CPU - Stress Test Using IntelBurnTest: http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

Video Card - Stress Test with Furmark: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Monitor temperature of the system during the tests: Speccy - System Information - Free Download

 

[nigmarc]

have tried everything listed in the last post... passed all tests, no errors, also no crashes while running any of the stress tests. still getting a lot of BSODs though. updated crash reports are attached.

 

[carwiz]

That's far from being a clean install. Try uninstalling the Evolu-on software and see if the BSODs continue. It looks like Spotimote.exe may have walked over memory.

 

[nigmarc]

well it was clean haha, have aded a bit more now
pretty sure i was getting the crashes before spotimote, but will try a new install without it. thanks

 

[Capt.Jack Sparrow]

I would also recommend to update your BIOS. It's dated 2008 which is pretty old

BIOS Version/Date	Phoenix Technologies, LTD 6.00 PG, 3/25/2008

 

[nigmarc]

I would also recommend to update your BIOS. It's dated 2008 which is pretty old

BIOS Version/Date	Phoenix Technologies, LTD 6.00 PG, 3/25/2008

I think that's done it.... one and a half weeks crash free!

thanks so much everyone for taking the time to read through my crash reports and offer your opinions... really appreciate it