Build 7601 Windows not Genuine

[angyleyes]

My mother received this computer from her government job, and they allowed her to keep it if she fixed it up. She did so and then gave it to me. I've had it a little over a year and now all of a sudden I can't update anything, I can't activate it, everything I do tells me that Windows is not genuine and needs to be activated... saddest part is I'm not sure if she used a "genuine" copy when she restored it. How can I tell? Thanks

ran a diagnostic on it... heres what I got:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85777
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {57A09473-94EC-4D41-958D-D0FE6B756DF4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{57A09473-94EC-4D41-958D-D0FE6B756DF4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85777</PID><PIDType>1</PIDType><SID>S-1-5-21-1956687092-3792141003-275284</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D830                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20081211000000.000000+000</Date></BIOS><HWID>FC9E3B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7C145281CF1FD86</Val><Hash>yqajY+VYa0hVBNZJNcD663Apoxk=</Hash><Pid>89388-707-0290172-65048</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1033-7601.0000-2982012
Installation ID: 005946061156049543658656073900482114156671302742478614
Partial Product Key: GPDD4
License Status: Notification
Notification Reason: 0xC004F056.
Remaining Windows rearm count: 3
Trusted time: 11/24/2012 10:48:07 AM
Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:28:2012 23:28
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAIAAAABAAAAAgABAAEA6GEOX30M2EHC3/yQRoMOyPBWbPcc6XRzyFUqhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          M08    
  FACP            DELL          M08    
  HPET            DELL          M08    
  MCFG            DELL          M08    
  ASF!            DELL          M08    
  TCPA                    
  SLIC            DELL          M08    
  SSDT            PmRef        CpuPm

 

[atkol29a]

The reason you are getting the 'not genuine' message, based on the diagnostic report you submitted, it looks like the system was part of a key management system (KMS). KMS is what is used to activate systems on a local network which eliminates the need for individual/manual activation. The KMS activation is only valid for 180 days. This means that in order for the system to stay activated in must contact the KMS system within 180 days to stay activated. Usually when a company lets their employees keep an asset such as a laptop, most of the time it is the hardware and not software. Basically they gave your mom the hardware and not the OS key. You will need to purchases a valid copy/key.

 

[NoelDP]

Your Dell machine was probably originally shipped with Vista installed - for what version and edition of Windows is the COA sticker vaild?

The current Key is a KMS Volume license for Windows 7 Pro - which is only valid if you are a member of an organistaion with its own KMS server. Are you a member of such an organistaon?
If not - from where did you acquire this copy of Windows 7 Pro? - does the installed Key agree with the Key shown on your packaging?

 

[tom982]

The current Key is a KMS Volume license for Windows 7 Pro - which is only valid if you are a member of an organistaion with its own KMS server. Are you a member of such an organistaon?
If not - from where did you acquire this copy of Windows 7 Pro? - does the installed Key agree with the Key shown on your packaging?

I might be wrong here, but I think these are answered in the first paragraph of the post?

 

[NoelDP]

Specifics, specifics!

 

[tom982]

Specifics, specifics!

Aah, got it