Can only log on in Safe Mode [Get blue screen otherwise]

[AW0S]

Ok, so i have an HP G62 and I was playing League of Legends on it. All of a sudden the game freezes and doesn't respond to anything. I have to force shutdown and i tried it 2-3 more times, each time it does the same thing. I have played the game the night before and it was never a problem. So i do some windows updates thinking maybe i needed to update my graphics cards drivers, and it turned out there was an update but from that moment on, after i restarted and tried to log on I would just get the blue screen crash memory dump. It would happen right after the windows logo pops up on the screen and the only way i was able to access anything on the computer was going into safe mode with networking. I tried doing what I could from there and this includes repair and recovery with no luck. So i decided to cut my losses and restore factory settings, it did that no problem but again when i tried to log in to finish it it would just crash with that awesome blue screen again. Now i can't even get into safe mode because i need to finish restoring. I can't log in at all. Please someone HELP!

 

[VistaKing]

Hi AW0S

Can you tell me what the stop code is or was ?

 

[AW0S]

I'm trying to log in now to see what comes up when it crashes but NOW it's not even showing the blue screen, it's just black and then nothing happens.

 

[VistaKing]

Can you get into safe mode?

 

[AW0S]

I cannot, when I try it tells me i have to finish restoring my factory settings in normal mode before I can get into safe mode and then restarts and of course...doesn't log in.

 

[VistaKing]

Have you tried start up repair

:ar: http://www.sevenforums.com/tutorials/681-startup-repair.html

 

[AW0S]

i just did a start up test and it failed. Failure ID was Q4M49X-55K6K8-9XL03G-60S903, i'm not sure if that was what i was supposed to do.

 

[AW0S]

OH! and yes i did a startup repair several times before restoring factory settings and it wasn't able to repair

 

[Parman]

When in safe mode. Run msconfig. In services tab hide Microsoft services then turn them all off. then go to startup and turn everything off. After if you still get a blue screen hit cntl + alt+ del and start mask manager if you can. If so kill explorer.exe. then go to task, run and type in explorer.exe.

Sorry its kind of messy but I'm on my phone and pretty tired.

 

[AW0S]

I can't get into safe mode unfortunately, because i was half way through recovering factory settings.

 

[VistaKing]

Do you have a windows 7 DVD ? If you already started the factory settings we could reinstall windows minus the bloatware

You will need another PC to do this

Description|Version|Download
Windows 7 Home Premium SP1|x64-bit|
Download

Description|Version|Download
Windows 7 Home Premium SP1|x86(32-bit)|
Download

To create a bootable USB flash drive

Desription|Language|Version|Download
UltraISO 30-day trial|English |9.5.3.2901|
Download

install application

click on the continue to try button


In the home screen, click File > Open option to browse to your Windows 7 ISO file

Next, in the home screen of UltraISO, click on Bootable menu and then click Write Disk Image option to launch Write Disk Image dialog box.

In the Write Disk Image dialog, select the Disk Drive as your USB flash drive, select the write method as USB-HDD before hitting the Format button. It will then launch Format Removable Disk dialog, where you need to simply click Start button to begin formatting the flash drive. Please backup all data from the USB device before hitting the Format button.

Once the format in done, click Write button and then click Yes for the warning prompt to start the process. When the writing is finished, you will see Burn Successful message event list. Close UltraISO software and connect your USB to a machine to start installing Windows.
Use the tutorial below to get the best results

:ar: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[AW0S]

ok SO i reformatted the computer, it works FINE until i update the newest Graphics Driver. The ATI Radeon. Once uninstalled it turns on fine then it automatically reinstalls the driver and then when i restart it goes to a black screen but i hear the laptop login music but can't do anything. I'm trying to find an alternative to the latest ATI Radeon graphics driver.

 

[VistaKing]

AW0S

What is the full G62 model .

 

[AW0S]

it doesn't say anywhere. i tried to find it but all it says is G62, even when i go into computer info it doesn't say.

 

[VistaKing]

Try this


Open up a command prompt . Click on the rb: button type CMD , right click and choose Run as administrator . Input the commands below

wmic csproduct list full

Press <ENTER>