Can someone please help me understand the crash dump?!

fallenpuff · May 15, 2010

Hi!

My computer has been crashing for a while now but I never knew how to fix it since I am a novice. It has been crashing because of ntoskrnl.exe and win32k.sys, according to bluescreen viewer.

Basically, I have done everything I could: flashing the bios, reinstalling windows, updating all the drivers (including graphics card), and running memtest86+ and windows diagnostic. There are no errors so I am not sure if it's the ram. I really want to know what's wrong with it!

Please help!

I only have 2 minidumps because I just reinstalled my computer but in the past, it was problems with those 2 modules. In the past, it would say IRQ drivers not equal or page fault in nonpaged area. Not just memory management like now.

Thanks!

surfasb · May 15, 2010

Your best bet is to look inside Event viewer and see what is causing the BSODs.

It would take ages to explain to a novice all the intricacies of how a computer works to understand a memory dump. Plus there are faster ways to solve things. Next, I see your computer is self built. Have you run a burn test, like Prime95 for 24hrs? It will help narrow things down.

fallenpuff · May 15, 2010

Hi! I downloaded Prime95 and it has been running for 3 hours and no crashes yet. So I will keep it running and hope for the best.

As for Event Logger, I had been looking at that religiously after each crash but there are no errors that occurred within 1 hour of the BSODs. The 2nd crash that didn't get logged on the crash dump I think was caused by sptd, which related to Daemon Tools. So I just uninstalled that. Anything else I can try? Thanks again!

reventon · May 15, 2010

Hi,

Code:

e1y60x64.sys Tue Aug 19 09:45:05 [COLOR=Red]2008[/COLOR]

Which is a Intel(R) 82567LM Gigabit Network Connection Driver, needs to be updated.

You should find it here: http://downloadcenter.intel.com/Default.aspx

fallenpuff said:
it was problems with those 2 modules.

Can you tell us more about your RAM issues and how you solved them?

EDIT: I notice that sptd.sys is still present in those 2 dump files - did you uninstall Daemon Tools before or after those BSODs occurred?

Regards,
Reventon

fallenpuff · May 15, 2010

Hello again. I installed the latest gigabit driver from Intel. I hope that solves the problem!

reventon said:
Can you tell us more about your RAM issues and how you solved them?

I wasn't sure there were RAM issues since the memtest86+ was fine as was the Windows Memory Diagnostic. I simply forgot to save the dumps from the previous BSODs when I reinstalled windows a few days ago. I was hoping a reinstall would solve the problem but it didn't. I actually just found 3 other dumps from the Windows.old folder and attached them to this post.

reventon said:
I notice that sptd.sys is still present in those 2 dump files - did you uninstall Daemon Tools before or after those BSODs occurred?

I uninstalled daemon tools after the BSOD dumps I uploaded here which was why they were still in the dumps.

Thank you so much for all the help and guidance!

reventon · May 15, 2010

Hmmm.. Looking at the old dumps aswell it does appear that hardware may be at fault.

I do not think it is your video card though; lets just see what happens now.

jcgriff2 · May 16, 2010

The 3 dumps attached to last post are from 11 May 2010 - older than the dumps attached to your initial post.

See if Driver Verifier can be of help here - Driver Verifier - jcgriff2.com

Regards. . .

jcgriff2

.

BSOD BUGCHECK SUMMARY

Code:

[FONT=lucida console]Built by: 7600.16539.amd64fre.win7_gdr.100226-1909[/FONT]
[FONT=lucida console]Debug session time: Tue May 11 22:33:08.079 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:53:54.672[/FONT]
[FONT=lucida console]BugCheck 1A, {41284, 42e8001, 40a, fffff70001080000}[/FONT]
[FONT=lucida console]Probably caused by : win32k.sys ( win32k!EngUnmapFontFileFD+8a )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x1a_41284[/FONT]
[FONT=lucida console]PROCESS_NAME:  csrss.exe[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16539.amd64fre.win7_gdr.100226-1909[/FONT]
[FONT=lucida console]Debug session time: Tue May 11 20:57:10.989 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:05:39.583[/FONT]
[FONT=lucida console]BugCheck 3B, {c000001d, fffff96000297678, fffff88008d6ba60, 0}[/FONT]
[FONT=lucida console]Probably caused by : win32k.sys ( win32k!bPEBCacheHandle+3c )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x3B[/FONT]
[FONT=lucida console]PROCESS_NAME:  vlc.exe[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16539.amd64fre.win7_gdr.100226-1909[/FONT]
[FONT=lucida console]Debug session time: Tue May 11 19:23:33.329 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 1:15:03.922[/FONT]
[FONT=lucida console]BugCheck 3B, {c0000005, fffff96000174384, fffff88006d12c20, 0}[/FONT]
[FONT=lucida console]Probably caused by : hardware ( win32k!RGNOBJ::vSet+58 )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x3B[/FONT]
[FONT=lucida console]PROCESS_NAME:  explorer.exe[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
 
 
 
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]
[FONT=lucida console]by [COLOR=navy]jcgriff2     [/COLOR][/FONT]
 
[FONT=lucida console][COLOR=navy]       J. C. Griffith, Microsoft MVP[/COLOR]   [/FONT]
 
[FONT=lucida console]         [URL="https://mvp.support.microsoft.com/profile/Griffith"][COLOR=#000055]https://mvp.support.microsoft.com/profile/Griffith[/COLOR][/URL]   [/FONT]
 
[FONT=lucida console]         [URL="http://www.jcgriff2.com"][COLOR=#000055]www.jcgriff2.com[/COLOR][/URL] [/FONT]
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]

fallenpuff · May 16, 2010

Hi! I finished running the prime95 for 24 hours and not a single BSOD. Maybe the gigabit driver solved the problem. But I will try running Driver Verifer to figure out if everything is ok anyway.

Thanks again for all the help! I really appreciate it.

fallenpuff · May 18, 2010

Hello again! Driver Verifier has been running for over 24 hours now and now BSOD. So no BSOD in 48 hours.

Hopefully everything is cured and maybe it was just the gigabit driver that messed things up. Thanks again and just wanted to tell everyone the good news.

zigzag3143 · May 18, 2010

fallenpuff said:
Hello again! Driver Verifier has been running for over 24 hours now and now BSOD. So no BSOD in 48 hours.

Hopefully everything is cured and maybe it was just the gigabit driver that messed things up. Thanks again and just wanted to tell everyone the good news.

If you haven't crashed driver verifier by now you wont. Turn it off and reboot.

Ken

reventon · May 18, 2010

fallenpuff said:
Hello again! Driver Verifier has been running for over 24 hours now and now BSOD. So no BSOD in 48 hours.

Hopefully everything is cured and maybe it was just the gigabit driver that messed things up. Thanks again and just wanted to tell everyone the good news.

Good to know. Feel free to come back if you have any other issues.

fallenpuff · May 18, 2010

Unfortunately, I am back with another BSOD. This one is like the other ones according to BlueScreenViewer and it's problems with the win32k.sys and ntoskrnl.exe. I installed windows update at 4:45 and it crashed at 5:30. So would it be caused by windows updates?

I attached the minidump. Any ideas? Thanks again!

Jonathan_King · May 18, 2010

Remove Daemon Tools or any other CD or ISO Virtualization program. I see sptd.sys in the dmp, which is notorious for causing BSODs.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_minidump3.zip\051810-18187-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0280d000 PsLoadedModuleList = 0xfffff800`02a4ae50
Debug session time: Tue May 18 17:31:00.018 2010 (GMT-4)
System Uptime: 0 days 0:50:56.627
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000189c5a, fffff880089a5f40, 0}

Probably caused by : win32k.sys ( win32k!xxxScrollWindowEx+556 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000189c5a, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880089a5f40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'WUDFRd' and 'usbaapl64.sy' overlap

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!xxxScrollWindowEx+556
fffff960`00189c5a 4883784800      cmp     qword ptr [rax+48h],0

CONTEXT:  fffff880089a5f40 -- (.cxr 0xfffff880089a5f40)
rax=1141902c1448922c rbx=fffff900c0824200 rcx=0000000000000000
rdx=fffffa8005aafb60 rsi=fffff900c1ed1dd8 rdi=0000000000000281
rip=fffff96000189c5a rsp=fffff880089a6910 rbp=0000000000000002
 r8=0000000000000000  r9=0000000000000cf7 r10=0000000000000000
r11=fffffa8005aafb60 r12=0000000000000556 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!xxxScrollWindowEx+0x556:
fffff960`00189c5a 4883784800      cmp     qword ptr [rax+48h],0 ds:002b:1141902c`14489274=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff96000189c5a

STACK_TEXT:  
fffff880`089a6910 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxScrollWindowEx+0x556


FOLLOWUP_IP: 
win32k!xxxScrollWindowEx+556
fffff960`00189c5a 4883784800      cmp     qword ptr [rax+48h],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!xxxScrollWindowEx+556

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

STACK_COMMAND:  .cxr 0xfffff880089a5f40 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxScrollWindowEx+556

BUCKET_ID:  X64_0x3B_win32k!xxxScrollWindowEx+556

Followup: MachineOwner
---------

1: kd> lmntsmn
start             end                 module name
fffff880`0fe56000 fffff880`0fe94000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`01000000 fffff880`01057000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02c88000 fffff880`02d12000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03e8d000 fffff880`03ea3000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`00e00000 fffff880`00e0b000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`051e0000 fffff880`051e9000   aswFsBlk aswFsBlk.SYS Thu May 06 16:33:48 2010 (4BE327AC)
fffff880`051c5000 fffff880`051e0000   aswMonFlt aswMonFlt.sys Thu May 06 16:34:13 2010 (4BE327C5)
fffff880`02d12000 fffff880`02d1c000   aswRdr   aswRdr.SYS   Thu May 06 16:34:28 2010 (4BE327D4)
fffff880`03e11000 fffff880`03e34000   aswSP    aswSP.SYS    Thu May 06 16:39:05 2010 (4BE328E9)
fffff880`02c78000 fffff880`02c88000   aswTdi   aswTdi.SYS   Thu May 06 16:39:25 2010 (4BE328FD)
fffff880`071d0000 fffff880`071db000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00fcc000 fffff880`00fd5000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fd5000 fffff880`00fff000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00e57000 fffff880`00e5e000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`03e00000 fffff880`03e11000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`0690a000 fffff880`06928000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00750000 fffff960`00777000   cdd      cdd.dll      Mon Jul 13 21:25:40 2009 (4A5BDE94)
fffff880`00db0000 fffff880`00dda000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`013c3000 fffff880`013f3000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d52000 fffff880`00db0000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`014cc000 fffff880`0153f000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`03e7d000 fffff880`03e8d000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`0511f000 fffff880`0512d000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`03f4f000 fffff880`03fd2000   csc      csc.sys      Mon Jul 13 19:24:26 2009 (4A5BC22A)
fffff880`03fd2000 fffff880`03ff0000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`03f40000 fffff880`03f4f000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0143a000 fffff880`01450000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`050eb000 fffff880`0510d000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`05139000 fffff880`05142000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0512d000 fffff880`05139000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05142000 fffff880`05155000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`05113000 fffff880`0511f000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`0400a000 fffff880`040fe000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`040fe000 fffff880`04144000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`04155000 fffff880`0419f000   e1y62x64 e1y62x64.sys Wed Apr 07 18:58:49 2010 (4BBD0E29)
fffff880`070f8000 fffff880`0712e000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`00cc0000 fffff880`00cd4000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00e0b000 fffff880`00e57000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01550000 fffff880`0155a000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01400000 fffff880`0143a000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0162b000 fffff880`01675000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`03e5a000 fffff880`03e67000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02de9000 fffff800`02e32000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`041bd000 fffff880`041e1000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`05052000 fffff880`050ae000   HdAudio  HdAudio.sys  Mon Jul 13 20:06:59 2009 (4A5BCC23)
fffff880`04144000 fffff880`04155000   HECIx64  HECIx64.sys  Tue Jun 23 16:28:14 2009 (4A413ADE)
fffff880`05163000 fffff880`0517c000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`0517c000 fffff880`05184080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`05155000 fffff880`05163000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`06842000 fffff880`0690a000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`0168d000 fffff880`01696000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`041e1000 fffff880`041ff000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03e67000 fffff880`03e7d000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`0fe94000 fffff880`0fea3000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bc7000 fffff800`00bd1000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04553000 fffff880`04596000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`014b2000 fffff880`014cc000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01600000 fffff880`0162b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`0510d000 fffff880`05112200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`05021000 fffff880`05036000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`051a2000 fffff880`051c5000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00cfa000 fffff880`00d3e000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`05194000 fffff880`051a2000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04542000 fffff880`04551000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`05187000 fffff880`05194000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00fb2000 fffff880`00fcc000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`06928000 fffff880`06940000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`06940000 fffff880`0696d000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`0696d000 fffff880`069bb000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`069bb000 fffff880`069de000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`02c31000 fffff880`02c3c000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01057000 fffff880`01061000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01454000 fffff880`014b2000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03f35000 fffff880`03f40000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`017e9000 fffff880`017fb000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01697000 fffff880`01789000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03ec7000 fffff880`03ed3000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`044b2000 fffff880`044e1000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0445a000 fffff880`0446f000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02d90000 fffff880`02d9f000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02d1c000 fffff880`02d61000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01789000 fffff880`017e9000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`02c3c000 fffff880`02c4d000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03f29000 fffff880`03f35000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`0280d000 fffff800`02de9000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`01220000 fffff880`013c3000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01213000 fffff880`0121c000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`10bdf000 fffff880`10be0180   nvBridge nvBridge.kmd Sat Apr 03 19:50:52 2010 (4BB7D45C)
fffff880`0feb5000 fffff880`10bde700   nvlddmkm nvlddmkm.sys Sat Apr 03 20:06:21 2010 (4BB7D7FD)
fffff880`02d6a000 fffff880`02d90000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`10be1000 fffff880`10bfe000   parport  parport.sys  Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`00f15000 fffff880`00f2a000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`0106e000 fffff880`010a1000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00f9b000 fffff880`00fa2000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00fa2000 fffff880`00fb2000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`0153f000 fffff880`01550000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`06c20000 fffff880`06cc6000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`050ae000 fffff880`050eb000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00d3e000 fffff880`00d52000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`03ea3000 fffff880`03ec7000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`044e1000 fffff880`044fc000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`044fc000 fffff880`0451d000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`0451d000 fffff880`04537000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03ed8000 fffff880`03f29000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`04537000 fffff880`04542000   rdpbus   rdpbus.sys   Mon Jul 13 20:17:46 2009 (4A5BCEAA)
fffff880`02c16000 fffff880`02c1f000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02c1f000 fffff880`02c28000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`02c28000 fffff880`02c31000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`015a6000 fffff880`015e0000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`05036000 fffff880`0504e000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`011d0000 fffff880`011ff000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`06cc6000 fffff880`06cd1000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`0fea3000 fffff880`0feaf000   serenum  serenum.sys  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`02d9f000 fffff880`02dbc000   serial   serial.sys   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`01685000 fffff880`0168d000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`010a1000 fffff880`011c7000   sptd     sptd.sys     Sun Oct 11 16:55:14 2009 (4AD24632)
fffff880`07023000 fffff880`070bb000   srv      srv.sys      Tue Dec 08 03:32:55 2009 (4B1E0F37)
fffff880`06d10000 fffff880`06d79000   srv2     srv2.sys     Mon Jul 13 19:25:02 2009 (4A5BC24E)
fffff880`06cd1000 fffff880`06cfe000   srvnet   srvnet.sys   Tue Dec 08 03:32:26 2009 (4B1E0F1A)
fffff880`04551000 fffff880`04552480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01802000 fffff880`019ff000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`06cfe000 fffff880`06d10000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`02c6b000 fffff880`02c78000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`02c4d000 fffff880`02c6b000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02dd7000 fffff880`02deb000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00430000 fffff960`0043a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`03e34000 fffff880`03e5a000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`04596000 fffff880`045a8000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`071db000 fffff880`071ec000   usbaapl64 usbaapl64.sys Mon Oct 05 15:29:55 2009 (4ACA4933)
fffff880`05185000 fffff880`05186f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`041ac000 fffff880`041bd000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04400000 fffff880`0445a000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`0fe00000 fffff880`0fe56000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`07000000 fffff880`0701b000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`0419f000 fffff880`041ac000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`01061000 fffff880`0106e000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`00dda000 fffff880`00de8000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`00cd4000 fffff880`00cf9000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`01675000 fffff880`01685000   vmstorfl vmstorfl.sys Mon Jul 13 19:42:54 2009 (4A5BC67E)
fffff880`00f2a000 fffff880`00f3f000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f3f000 fffff880`00f9b000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0155a000 fffff880`015a6000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`02dbc000 fffff880`02dd7000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`00de8000 fffff880`00df8000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e62000 fffff880`00f06000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f06000 fffff880`00f15000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02d61000 fffff880`02d6a000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00060000 fffff960`0036f000   win32k   win32k.sys   Mon Jul 13 19:40:16 2009 (4A5BC5E0)
fffff880`011c7000 fffff880`011d0000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`05000000 fffff880`05021000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`070bb000 fffff880`070ec000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`070cc000 fffff880`070dd000   usbaapl64.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0712e000 fffff880`0715f000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`070dd000 fffff880`070f8000   USBSTOR.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0715f000 fffff880`071d0000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`070bb000 fffff880`070cc000   usbaapl64.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`015e0000 fffff880`015ee000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`015ee000 fffff880`015fa000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`013f3000 fffff880`013fc000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01200000 fffff880`01213000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

fallenpuff · May 18, 2010

I uninstalled daemon tools already so I have no idea why that driver is still there. Is there anyway to remove that driver manually? Thanks!

Jonathan_King · May 18, 2010

Sure, go to C:\Windows\System32\Drivers and delete it. Be sure to reboot afterward.

fallenpuff · May 18, 2010

Deleted, thanks. I hope that solves the problem although when I ran driver verifier, sptd never crashed it. My ipod was plugged in when this BSOD happened, not sure if that has anything to do with it.

Jonathan_King · May 18, 2010

TBH I have never seen sptd.sys listed as the cause of a BSOD. It usually shows up as a memory error, or a system file.

fallenpuff · May 19, 2010

Hey, unfortunately I had another BSOD but I think it might just be something I did.

I was updating the firmware for my dvd-rom drive and when it restarted and logged back into Windows, it crashed. I have uploaded the minidump. I hope I am right about this. I rebooted and it seems fine again.

Also, after deleting SPTD.sys from drivers folder, I am getting the error in event logger: The following boot-start or system-start driver(s) failed to load: sptd. How do I fix this?

Thanks again!

Jonathan_King · May 19, 2010

Could you please post a screenshot of your Programs and Features window? It sounds like a program is still installed that uses it.

http://www.sevenforums.com/general-...ed-method-uploading-posting-screen-shots.html

fallenpuff · May 19, 2010

Here are all the programs I installed.

View attachment 73875

View attachment 73876

Oops, I forgot to include the last program that didn't get included in the screenshot: winrar

Can someone please help me understand the crash dump?!

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