Solved Cannot access internet wired or wireless

[mehoop1506]

I have 3 computers hooked to my network (1 wireless) all working and have internet services. I have another one with a fresh install of Win 7 Home Premium that I cannot get on the Internet with. I can see all of my computers in windows explorer and can ping all of them but cannot get on the internet with the new one. I have compared all Ipconfigs and they all seem to be about the same. I cannot hookup wired or wireless with the one. Nothing yellowed in the Device Manage except modem that I do not use. Comcast Cable Modem/Router Arris TC862. Any help would be appreciated.

 

[linnemeyerhere]

Have you unplugged for 30 seconds and reset all your devices?

 

[mehoop1506]

I have done that many times after reading possible fixes and then restarting and still have the same problem. I have called Comcast and they even reset my modem/router for me, still nothing happening.

 

[chev65]

I have done that many times after reading possible fixes and then restarting and still have the same problem. I have called Comcast and they even reset my modem/router for me, still nothing happening.

If you can post a screen shot of the ipconfig/all from this machine I can have a look at it.

 

[linnemeyerhere]

On the new fresh install have you loaded the LAN and all mobo drivers?

 

[M1GU31]

I think your probably missing drivers check the manufactures site for Ethernet and wireless drivers with your spare pc then put them on a USB to transfer and install.

 

[mehoop1506]

My wireless is a usb plug in Wireless N AirLink 101 and I did load the drivers for it. It show that I have wireless connections available and I put the pass phrase in and then it says Windows was unable to connect to wireless network.

 

[chev65]

My wireless is a usb plug in Wireless N AirLink 101 and I did load the drivers for it. It show that I have wireless connections available and I put the pass phrase in and then it says Windows was unable to connect to wireless network.

If you can see the other wireless connections in the area that means the driver is installed. Of course there could be a better driver. Be sure and check is caps are on or not for the password and you should be set up to use WPA2 with AES security.

I'd like to see the ipconfig/all so I can see what isn't right with your particular connection.

 

[mehoop1506]

How can I copy the ipconfig file so I can post it here?

 

[mehoop1506]

This is the ipconfig /all from Win 7 Home Premium

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Moose>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Moose-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-0C-F1-CF-DE-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:d:9e80:1c7:bc56:8436:d237:5eac(Preferred)
Temporary IPv6 Address. . . . . . : 2601:d:9e80:1c7:d5c8:9c04:e2bc:246b(Preferred)
Link-local IPv6 Address . . . . . : fe80::bc56:8436:d237:5eac%14(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 28, 2013 7:18:05 PM
Lease Expires . . . . . . . . . . : Sunday, August 04, 2013 7:18:05 PM
Default Gateway . . . . . . . . . : fe80::21d:d5ff:fe0c:ebf1%14
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 318770417
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-85-B4-5E-00-0C-F1-CF-DE-FC

DNS Servers . . . . . . . . . . . : 2001:558:feed::1
2001:558:feed::2
75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Airlink101 Wireless N USB Adapter
Physical Address. . . . . . . . . : 00-21-2F-3B-46-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.il.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9A4EE8F6-47C7-49E1-AE04-A0F91A355439}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Moose>

 

[tomerello]

Can you ping 10.0.0.1 ?
Can you ping 8.8.8.8 ?
Can you ping google.se ?

 

[mehoop1506]

Yes, Can ping 10.0.0.1 but cannot ping the other 2

 

[chev65]

You are showing a valid IP on the ipconfig/all.

I searched around on this TG862.

Apparently it has problems working with certain Windows machines. From what I have read upgrading or changing to a different model of modem can fix this problem. I personally would go with a standard modem + an actual router instead of one of these modem/router combo units. Even one of the Comcast tech guys had this problem.

You can read about this rather strange problem with the TG862 in the link below.
Comcast Arris TG862 Gateway modem+router Won’t connect to ASUS X401A Mini-Laptop | CodeSlayer2010 : Slaying Code 24x7!

 

[mehoop1506]

Got the problem fixed. In the modem page there is a place for Parental Controls and the problem computer was disabled as a trusted computer. Changing it to enabled as a trusted computer, it now works fine. Thanks for all your help. The Modem was an Arris 862 GW/CT from Comcast.

 

[linnemeyerhere]

Good job !