Solved Cannot find device driver for Ethernet Controller

mayeram

New member
Local time
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2
I recently formatted my computer and re-installed Windows 7 Home Premium because it was getting BSODs randomly when using the internet.

Everything went well except that when I checked device manager to determine what driver I should download for my Ethernet Controller so that I could connect to the internet, it gives almost no information.

Under the driver tab the information given is

Driver Provider: Unknown
Driver Date: Not available
Driver Version: Not available
Digital Signer: Not digitally signed

When I click the driver details button a message says "No driver files are required or have been loaded for this device."

I used SSU to attempt to gain more information and this is what it gave me.

# SSU Scan Information
Scan Info:
Version:"2.5.0.8"
Date:"06/18/2017"
Time:"00:00:29.8740525"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."
BIOS Mode:"Legacy"
BIOS Version/Date:"American Megatrends Inc. 0904 , 01/06/2014 12:00 AM"
CD or DVD:"HL-DT-ST DVDRAM GH24NSB0 ATA Device"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz , GenuineIntel"
Secure Boot State:"Not Available"
SMBIOS Version:"2.7"
Sound Card:"High Definition Audio Device"
Sound Card:"High Definition Audio Device"
System Manufacturer:"ASUS"
System Model:"All Series"
System SKU:"All"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Standard VGA Graphics Adapter"
Adapter Compatibility:"(Standard display types)"
Adapter DAC Type:"Not Available"
Adapter RAM:"Not Available"
Availability:"Offline"
Bits Per Pixel:"Not Available"
Caption:"Standard VGA Graphics Adapter"
CoInstallers:"display.inf,vga,Not Available,Not Available"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"vgapnp.sys"
Driver Date:"06/20/2006 05:00 PM"
Driver Path:"C:\Windows\system32\DRIVERS\vgapnp.sys"
Driver Provider:"Microsoft"
Driver Version:"6.1.7600.16385"
INF:"display.inf"
INF Section:"vga"
Install Date:"Not Available"
Installed Drivers:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 1, device 0, function 0"
Manufacturer:"(Standard display types)"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"Not Available"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_10DE&DEV_1187&SUBSYS_847A1043&REV_A1\4&3834D97&0&0008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"Not Available"
Refresh Rate - Maximum:"Not Available"
Refresh Rate - Minimum:"Not Available"
Resolution:"Not Available"
Scan Mode:"Not Available"
Service Name:"vga"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Not Available"
- "Memory"
Physical Memory (Available):"6.80 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.94 GB"
- "BANK 1"
Capacity:"4 GB"
Channel:"ChannelA-DIMM1"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"1315"
Memory Type:"Unknown"
Part Number:"BLT4G3D1608DT1TX0."
Serial Number:"A30E663A"
Status:"Not Available"
Type:"Synchronous"
- "BANK 3"
Capacity:"4 GB"
Channel:"ChannelB-DIMM1"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"1315"
Memory Type:"Unknown"
Part Number:"BLT4G3D1608DT1TX0."
Serial Number:"A407325C"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"BIOS Date: 01/06/14 15:14:43 Ver: 09.04, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"01/05/2014 04:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASUSTeK COMPUTER INC."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"ACPI\PNP0C01\1"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"B85M-G"
Serial Number:"140322985804798"
Status:"OK"
Version:"Rev X.0x"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"19.60.0.0986"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,Not"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Internet Explorer,Not Available"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 7 Home Premium"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"7.94 GB"
Physical Memory (Available):"6.85 GB"
Physical Memory (Installed):"8 GB"
Physical Memory (Total):"7.94 GB"
System Directory:"C:\Windows\system32"
Version:"6.1.7601 Build 7601"
Virtual Memory (Available):"14.78 GB"
Virtual Memory (Total):"15.88 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2534111:"Hotfix [6/18/2017]"
KB976902:"Update [11/21/2010]"
- "Processor"
- "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
Architecture:"x64"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 60 Stepping 3"
- "Chipset Name":"Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+4770+CPU+"
CPU Speed:"0.99 GHz"
Current Voltage:"1.8 volts"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\Windows\system32\DRIVERS\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"6.1.7600.16385"
Ext. Family:"Not Available"
Family:"Other"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"4 x 256 KB"
Level 2 Cache:"4 x 1024 KB"
Level 3 Cache:"8 MB"
Load:"0%"
Manufacturer:"GenuineIntel"
Model:"60"
Name:"Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
Number of Cores:"4"
Number of Cores Enabled:"Not Available"
Number of Logical Processors:"8"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000306C3"
Revision:"15363"
Service Name:"intelppm"
Status:"OK"
Stepping:"3"
Version:"Not Available"
- "Storage"
- "ST1000DM003-1CH162 ATA Device"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"ST1000DM003-1CH162 ATA Device"
Cylinder - Total:"121601"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"6.1.7600.16385"
Error Code:"Device is working properly"
Firmware Revision:"CC47"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"ST1000DM003-1CH162 ATA Device"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"2"
PNP Device ID:"IDE\DISKST1000DM003-1CH162______________________CC47____\5&5401F56&0&0.0.0"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1953520065"
Serial Number:"202020202020202020202020315733444d503958"
Size:"931.51 GB"
Size – Available:"661.55 GB"
SMART Attributes:"Self-Test: 103 minutes, OK, Short Self-Test: 1 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31008255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"0EB618CA"
Size:"931.17 GB"
Size – Available:"661.26 GB"
Status:"Not Available"
Volume Dirty:"No"
- "E:"
Availability:"Not Available"
Caption:"E:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"System Reserved"
Serial Number:"98B38D5C"
Size:"0.34 GB"
Size – Available:"0.30 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:218064464:"6"
0x03 Spin Up Time:0:"0"
0x04 Start/Stop Count:650:"20"
0x05 Reallocated Sector Count:0:"10"
0x07 Seek Error Rate:271671110:"30"
0x09 Power-On Hours:20053:"0"
0x0A Spin Retry Count:0:"97"
0x0C Power Cycle Count:597:"20"
0xB7 SATA Downshift Count:0:"0"
0xB8 End-to-End Error Detection Count:0:"99"
0xBB Uncorrectable Error Count:0:"0"
0xBC Reported Command Timeouts:4295032833:"0"
0xBD High Fly Writes:0:"0"
0xBE Temperature - Current:39° C:"0"
0xBE Temperature - Highest:42° C:"0"
0xBE Temperature - Lowest:22° C:"45"
0xBF G-sense Rate/Servo Tracking:0:"0"
0xC0 Unsafe Shutdown Count:31:"0"
0xC1 Load/Unload Cycle Count:123632:"0"
0xC2 Internal Device Temperature:39° C:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xF0 Head Flying Hours:18614:"0"
0xF1 Total LBAs Written:17891734279:"0"
0xF2 Total LBAs Read:53433924229:"0"
- "WD My Passport 0820 USB Device"
Capablities:"Random Access, Supports Writing"
Caption:"WD My Passport 0820 USB Device"
Cylinder - Total:"243197"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"6.1.7600.16385"
Error Code:"Device is working properly"
Firmware Revision:"1012"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"USB"
Manufacturer:"(Standard disk drives)"
Model:"WD My Passport 0820 USB Device"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"1"
PNP Device ID:"USBSTOR\DISK&VEN_WD&PROD_MY_PASSPORT_0820&REV_1012\5758503145433445574B3156&0"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"3906959805"
Serial Number:"WXP1EC4EWK1V"
Size:"1.82 TB"
Size – Available:"1.73 TB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"62015235"
- "G:"
Availability:"Not Available"
Caption:"G:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"My Passport"
Serial Number:"74B76DCC"
Size:"1862.98 GB"
Size – Available:"1769.51 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...


I am unsure what to do next to figure out what device driver I need to connect to the internet. Thank you for any help.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
asus
OS
Windows 7 Home Premium 64bit
CPU
Intel(R) Core(TM)i7-4770 CPU @ 3.40GHz 3.40 GHz
you will need another computer to download the below files onto a flash drive, then move it over to the problem computer

Start just by installing the network driver from the asus page for the B85MG motherboard

http://dlcdnet.asus.com/pub/ASUS/lan/Realtek_LAN_Win7-8-81-10_V792115_838115_102703_498.zip

(which was taken from this page)
B85M-G | Motherboards | ASUS Global

but it would not hurt to also run intel driver detect
Intel® Driver Update Utility

and also run asus live update
http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win8.1/LiveUpdate/LiveUpdate_Win81_64_VER337.zip

you might also need a bios update to support your cpu, here is the link for that:
http://dlcdnet.asus.com/pub/ASUS/mb/LGA1150/Z87-K/BIOS_updater_for_Gen_4th_Intel_Core_CPU.zip

and if the above does not get you working after a reboot, please post the contents in the right hand pane after doing this:

start > run > msinfo32 > components > problem devices

Whenever that right hand pane is blank, that means your drivers are good to go
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
diy
OS
Win7 pro x64
CPU
stock i7 7700k
Motherboard
Gigabyte Z270N-WIFI mini-ITX
Memory
Corsair Vengeance LPX 16GB (2x8GB) DDR4 @ 3200MHz
Graphics Card(s)
integrated Intel HD 630
Sound Card
onboard Realtek ALC1220
Monitor(s) Displays
two vertically mounted samsung 55" 4k un55mu8000
Screen Resolution
1920x1280
Hard Drives
256GB Samsung EVO 960 M.2 pci-e NVMe SSD
PSU
SilverStone Nightjar ST45NF 450Watt Fanless
Case
No case. Motherboard is mounted directly onto power supply
Cooling
Evercool low profile 815EP with Panaflow 12L fan at 7v
Keyboard
Ortek MCK-86 mini
Mouse
Belkin 5-button USB
Internet Speed
spectrum 400mbps
Thank you very much, that did it. Everything appears to be working now.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
asus
OS
Windows 7 Home Premium 64bit
CPU
Intel(R) Core(TM)i7-4770 CPU @ 3.40GHz 3.40 GHz
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