Solved Cannot run IE 9 32 bit on win 7 64 bit PC

[captjoe777]

Hi all--

A few days ago I had a HDD crash but managed to get a tech to recover all data and install a new HDD...he put on Win 7 64 bit and now I have IE 9 64 bit as the default browser...but I want 32 bit as the default...

I created a shortcut to the 32 bit version in C:\Program Files (x86)\Internet Explorer\iexplore.exe but whenever I try to open the 32 bit version I get an error message...

Internet Explorer has stopped working.
A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Then the only option is a button to close the program.

I really want to run the 32 bit version as I have an add on that only works on the 32 bit version.

I've tried the upgrade to IE 10 but the 32 bit version of IE 10 won't run either...same error message.

I am logged in as administrator.

Thanks!!

Joe

 

[Priyesh raj]

update your windows 7 .. and recover data .. is not supporting because it is allow in in 32 bit and 62 bit...

 

[ThrashZone]

Might be a log shot,
Repair ie from cleaners,
Reset Host file to default-scroll down for Mr.Fixit for me
http://www.sevenforums.com/tutorials/98056-sf-ie-restorator-troubleshooting-general-issues-ie.html

 

[captjoe777]

update your windows 7 .. and recover data .. is not supporting because it is allow in in 32 bit and 62 bit...

I can't understand anything you said...

 

[captjoe777]

Might be a log shot,
Repair ie from cleaners,
Reset Host file to default-scroll down for Mr.Fixit for me
http://www.sevenforums.com/tutorials/98056-sf-ie-restorator-troubleshooting-general-issues-ie.html

No luck...I ran the FixIt program but still have the same error message when I try to open IE 32 bit.

Joe

 

[ThrashZone]

You might try turning Internet explorer off and then boot when prompted and turn ie back on ?
http://www.sevenforums.com/tutorials/5023-windows-features-turn-off.html
But personally I believe the recovery didn't obviously go well and possibly you should look into these reinstall options,
As long as you recovered your Personal files from the old hdd that might be the only good thing which came out of the deal,
Fresh Install options,
http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[xunile]

Can you run IE with no add-ons, under All programs-accessories-system tools?

 

[A Guy]

As xunile suggested above

Start> In search box type Internet Explorer (No Add-ons)> Enter

Any luck? If no, boot into Safe mode with networking and see if it works there

http://www.sevenforums.com/tutorials/69585-safe-mode.html

If it does work, try a clean start to see if you have a conflict

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

If nothing helps, post a screenshot of the error message

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

You can try to re-register the dlls

http://www.sevenforums.com/tutorials/98056-sf-ie-restorator-troubleshooting-general-issues-ie.html

Let us know how it goes. A Guy

 

[captjoe777]

Hi guys...

I CAN run IE 9 32 bit from All programs-accessories-system tools...works just fine.

Should I still do the clean start?

Joe

 

[A Guy]

So Internet Explorer (No Add-ons) works fine? Confirm that is what you see in System Tools? (It is for me) You'd want to disable add-ons to see which is causing your problem.

http://www.sevenforums.com/tutorial...able-disable-toolbars-extensions-add-ons.html

A Guy

 

[captjoe777]

I disabled ALL add-ons for the 64 bit browser...the only "currently loaded add-ons" that were enabled were two from Skype...which I rarely if ever use...so I disabled those and still have the problem in the 32 bit browser. The only other loaded add-ons (which were/are disabled) are Logitech SetPoint for the wireless mouse and keyboard and a Java Plug-In 2 Helper...but both the Logitech and Java were disabled.

Will do a clean start now.

 

[A Guy]

Did you disable the add-ons in the 32 bit IE? Those would be what would cause it. Since the 32 bit (No add-ons) worked, it would seem likely that an add-on(s) is causing it. Boot to Safe mode with networking and if 32 bit opens, disable all add-ons and reboot to windows. then you can narrow it down. A Guy

 

[captjoe777]

OK I am in safe mode now...I opened the 32 bit browser and found the add-on for 1Password (which is the program I really want to use and it will not work on the 64 bit browser) and some other Microsoft ones such as OneNote and Groove Browser helper...Logitech and Skype as previously mentioned. I was able to disable all EXCEPT for the "default tab browser helper" from Search Results, LLC...it simply will NOT disable. I have no idea what that is...everything else I recognize. I use Microsoft Security essentials on the PC and it has never found any malware/virus...do you think the Search Results browser helper is malware?

 

[A Guy]

Yeah, you'll need to get rid of that. Have a look here and let us know how you get on

Remove Default Tab by "Search Results, LLC" (Removal Guide)

A Guy

 

[captjoe777]

Funny I came across that same thread on a google search...did all the steps and removed everything it said was malware...just found that searchresults default tab browser stuff.

I also deleted my desktop shortcut to IE9 32 bit for good measure, but now I can't seem to find how to open the 32 bit browser? I had previously unpinned it from my start menu.

Help?

Joe

 

[A Guy]

Is there a link on Start> All programs? You can right click it and choose Pin to (Taskbar, Start menu). Or Create shortcut. A Guy

 

[A Guy]

I'd run ADWCleaner

Download (Choose Download Now @BleepingComputer)

AdwCleaner Download

Instructions

How To Use AdwCleaner [Manual] | malwareremovalguides

A Guy

 

[captjoe777]

Is there a link on Start> All programs? You can right click it and choose Pin to (Taskbar, Start menu). Or Create shortcut. A Guy

No, only the 64 bit version is there.

 

[captjoe777]

I'd run ADWCleaner

Download (Choose Download Now @BleepingComputer)

AdwCleaner Download

Instructions

How To Use AdwCleaner [Manual] | malwareremovalguides

A Guy

Yup...did that one as well...that link had great info on removal using a lot of sources...

 

[A Guy]

Navigate to C:\program files (x86)\Internet Explorer and right click on iexplore.exe, same options I listed above to pin or create shortcut. BTW, your specs say you have 32 bit? Your PC is x64, correct?

A Guy