Cannot Tag Any Photo's on my Computer

[whs]

Can you attach one of the pictures to a posting - I want to try something. Put it into a .zip folder so that I can download it.

 

[KLD2014]

I changed from Irfanview to ACDC Free, thinking that might be the problem, but nope.

 

[ThrashZone]

Hi please do as whs suggests,
Cheers.

 

[whs]

I am off now. I fly to Europe early tomorrow morning so I need my ZZZs, LOL.

 

[KLD2014]

SF Diagnostic Results KLD2014

View attachment KLD2014.zip

 

[KLD2014]

View attachment cats36.zip

Here is a pic as whs suggested I send.

 

[ThrashZone]

Thanks,
whs is out of town for a while,
I didn't have any issue with the file the tag options were available as soon as I extracted all ?
See if opening this file to see the full size image,
Then right click it and click on Save Picture as,
Then see if you see the options to add tags is there,
View attachment 316855

 

[carwiz]

Uninstall each of the following with reboot after each one.

Kingsoft antivirus

AVG antivirus

Ashampoo WinOptimizer

Run sfc /scannow from an elevated command prompt. Follow the tutorial for Option 2. If there errors on the console, repeat the process up to three times with a reboot after each run.

Install Microsoft Security Essentials (MSE). Make sure it's updated and run a full scan.

Download and run AdwCleaner.

Do NOT install any type of Windows "Fix-It" programs unless specifically directed by one of the specialist here. Now or in the future. These programs can damage the Registry and render your Windows Install Unusable and/or cause system program errors.

Check to see if your Windows Explorer will display the picture properties now.

Added: All three of the packages noted for uninstalls above have been causing Windows Explore to crash. This is most likely the reason the edit function is not working.

 

[KLD2014]

Ok carwiz, I will follow your instructions below and see if that fixes my problem. ThrashZone, the pic you asked me to open, did not work either, so I will follow carwiz's instructions. Thank you guys so much for your help and patience with this. I really appreciate your help. I would reply sooner to your posts, but have been battling a bad cold/flu and in and out of bed lol.

 

[KLD2014]

PS: carwiz, are you saying you don't want me to use AVG Free? Only MSE?? No problem if that is better for my computer. I have downloaded both programs, and will do the uninstall/reboot and other info required. Thanks again!!

 

[ThrashZone]

Hi yes I also use MSE it's very windows friendly
Cheers.

 

[KLD2014]

Ok, I did everything carwiz suggested (took me awhile lol) and still can't add/edit my own tags. However, I found a program (paid and not third party) that allows me to tag. Not sure this is a solution, but its something. Also, my partner has the identical desktop computer that I have, same model, same everything and she can tag easily in Windows 7.

 

[Britton30]

Did you run Adwcleaner and save the logs it generated?

 

[carwiz]

Yes, post the log from AdwCleaner and rerun the SF Diagnostic Utility. There were so many errors that I probably missed a lot. I did a quick scan and picked the ones known to cause problems on some systems.

 

[KLD2014]

Adw Cleaner Log

Here is the log from Adw Cleaner and I also did the sf/scannow. Rebooted. I will also run the diagnostic utility again.View attachment AdwCleaner[R1].zip

 

[whs]

Hi, I had a few minutes to check in. This cats picture is fine. There is no problem tagging it. If you cannot do that in your system, some other program throws a monkey wrench into the ssytem. Suggest you start the search for the culprit with what Carwiz proposed.

 

[KLD2014]

thanks for checking in whs. I have done what carwiz suggested, nothing has changed. I will keep working here on my end, trying different things. I have removed all the software that carwiz suggested and any third party software. Thanks for your help.