Cannot update Win 7 .Cannot install win update software !

[NoelDP]

Don't be too surprised if it doesn't - there's still a small file problem from the SFC to sort out.

 Line 31562: 2013-11-27 22:16:31, Info                  CSI    000002d3 [SR] Repairing 1 components
 Line 31563: 2013-11-27 22:16:31, Info                  CSI    000002d4 [SR] Beginning Verify and Repair transaction
 Line 31566: 2013-11-27 22:16:31, Info                  CSI    000002d6 [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 31569: 2013-11-27 22:16:32, Info                  CSI    000002d8 [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 31570: 2013-11-27 22:16:32, Info                  CSI    000002d9 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
 Line 31575: 2013-11-27 22:16:32, Info                  CSI    000002dc [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"termsrv.dll"; source file in store is also corrupted
 Line 31580: 2013-11-27 22:16:32, Info                  CSI    000002de [SR] Repair complete

I'll post a fix protocol for that a bit later.

 

[NoelDP]

I've uploaded a file - n10aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\n10aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\n10aa
or
DIR E:\n10aa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\n10aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply.

 

[NICK1000]

Above Ops completed
Results attached

 

[NoelDP]

Great - that file's fixed now.

How's WU behaving?

 

[NICK1000]

W U is still not running properly . It would appear to be working ok . I had it set to install updates automatically which meant that every time I went to turn it the machine off it ran updates . This would appear to work . It even told me that 144/148 were successful but gave me 2 error codes ( 78F ) & ( 643 ) . It said that both these errors were unknown.The next window that came up said restart to finnish installing. After restart it got to stage 3 of 3 & then told me . .

Failure configuring windows updates... Reverting changes


This happened 3 times


Also now every time windows starts it brings up a black screen ( Windows Boot Manager ) & asks whether I want to start Windows 7 or
Windows 7 Home Premium ( recovered )
This process repeats every time I start..........................Arrrrhhhhhhh

 

[NoelDP]

Hmmm - Which one do you log into?

Please run both SFC and CheckSUR again, and post the results - and also the C:\Windows\windowsupdate.log file

 

[NICK1000]

I run ( windows 7 )
SFC -- run
SURT -- run
CBS attached
WU log 2 b4 surt
WU log 3 after SURT

 

[NoelDP]

Here's where the SFC scan crashes...

POQ 4 ends.
2013-11-30 09:15:54, Info                  CSI    0000001c [SR] Verify complete
2013-11-30 09:15:54, Info                  CSI    0000001d [SR] Verifying 100 (0x0000000000000064) components
2013-11-30 09:15:54, Info                  CSI    0000001e [SR] Beginning Verify and Repair transaction
2013-11-30 09:15:58, Error                 CSI    0000001f (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631300# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = 0, handle = [EMAIL="{provider=@0x3faca0"]{provider=@0x3faca0[/EMAIL], handle=0}, da = (SYNCHRONIZE), oa = @0x35c768->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[39]"\SystemRoot\WinSxS\Temp\PendingRenames\"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x35c7a0, as = (null), fa = (FILE_ATTRIBUTE_DIRECTORY), sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN_IF, co = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = (null))
[gle=0xd0000103]
2013-11-30 09:15:58, Error                 CSI    [EMAIL="00000020@2013/11/29:22:15:58.109"]00000020@2013/11/29:22:15:58.109[/EMAIL] (F) d:\w7rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(2062): Error c0000103 [Error,Facility=(system),Code=259 (0x0103)] originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2013-11-30 09:16:02, Error                 CSI    00000021 (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631297# from Windows::Rtl::SystemImplementation::CFile_IRtlFileTearoff::SetContents(file = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms", flags = 0, contents = {l:556 b:50636d480100000000000000d36fd1205ed0487611000000880000000c0000005400000000000000000000000100000084000000000000000000000003000000ffffffffff1b352825d55541acb06e7c64c725d80500000006000000080000000d0000000f00000007000000090000000e0000000a0000000c0000000b000000...})[gle=0xd0000103]
2013-11-30 09:16:02, Error                 CSI    00000022 (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631291# from CFileMapContext::AddFileMapping(...)[gle=0xd0000103]
2013-11-30 09:16:02, Error                 CSI    00000023 (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631251# from CFileInstaller::CommitChanges(...)[gle=0xd0000103]
2013-11-30 09:16:02, Error                 CSI    00000024 (F) c0000103 [Error,Facility=(system),Code=259 (0x0103)] #631250# from PrimitiveInstaller::CCoordinator::FinalizeChanges(...)[gle=0xd0000103]

Please run the following commands in an Elevated Command Prompt, and post the results.

DIR %SystemRoot%\WinSxS\Temp\PendingRenames
ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames
ATTRIB %SystemRoot%\WinSxS\Temp\PendingRenames


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[NICK1000]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Nick>DIR %SystemRoot%\WinSxS\Temp\PendingRenames
Volume in drive C has no label.
Volume Serial Number is CC6A-5FF0

Directory of C:\Windows\WinSxS\Temp

22/10/2012 04:57 PM 0 PendingRenames
1 File(s) 0 bytes
0 Dir(s) 87,742,738,432 bytes free

C:\Users\Nick>ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames
C:\Windows\WinSxS\Temp\PendingRenames NT SERVICE\TrustedInstallerOI)(CI)(F)
BUILTIN\AdministratorsOI)(CI)(RX)
NT AUTHORITY\SYSTEMOI)(CI)(RX)
BUILTIN\UsersOI)(CI)(RX)

Successfully processed 1 files; Failed processing 0 files

C:\Users\Nick>ATTRIB %SystemRoot%\WinSxS\Temp\PendingRenames
A C:\Windows\WinSxS\Temp\PendingRenames

C:\Users\Nick>
C:\Users\Nick>
C:\Users\Nick>

 

[NoelDP]

You're the second person to have this problem, this week!.
Please open an Elevated Command Prompt, and run the following commands...

TAKEOWN /F C:\Windows\WinSxS\Temp\PendingRenames
ICACLS C:\Windows\WinSxS\Temp\PendingRenames /grant AdministratorsF)
DEL C:\Windows\WinSxS\Temp\PendingRenames

Then reboot - wait 15 minutes or until the hard drive light stops flashing, then reboot again, and run a new SFC /SCANNOW and post the new CBS.log file

 

[NICK1000]

Noel
Back again
Completed requested tasks
CBS log attached
After running these instructions
DIR %SystemRoot%\WinSxS\Temp\PendingRenames
ICACLS %SystemRoot%\WinSxS\Temp\PendingRenames
ATTRIB %SystemRoot%\WinSxS\Temp\PendingRenames

The computer indicated that it wanted to run updates when I went to turn it off .i tried but there was an error so I then ran them in small batches of 5 , 10 , or 20 and it has accepted almost all of them . Took a long time though.
It still starts up with the Boot Manager screen & gives me two options to choose from .I choose the Win 7 option not the recovered option
cheers
Nick

 

[NoelDP]

Here's the end of the log...

2013-12-03 20:46:28, Info                  CSI    000002e9 [SR] Repairing 1 components
2013-12-03 20:46:28, Info                  CSI    000002ea [SR] Beginning Verify and Repair transaction
2013-12-03 20:46:29, Info                  CSI    000002eb Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.1.7600.16385_none_ea94336f6df51e09\termsrv.dll do not match actual file [l:22{11}]"termsrv.dll" :
  Found: {l:32 b:B0SEjvrsjYmLVJ2ALHYjrC3w6SV/kMvnvawJTbRZ1Zc=} Expected: {l:32 b:eMio/psRAUMMp5h12jRBPDW216XuGTLkVMUHMTNUN6Y=}
2013-12-03 20:46:29, Info                  CSI    000002ec [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-12-03 20:46:29, Info                  CSI    000002ed Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.1.7600.16385_none_ea94336f6df51e09\termsrv.dll do not match actual file [l:22{11}]"termsrv.dll" :
  Found: {l:32 b:B0SEjvrsjYmLVJ2ALHYjrC3w6SV/kMvnvawJTbRZ1Zc=} Expected: {l:32 b:eMio/psRAUMMp5h12jRBPDW216XuGTLkVMUHMTNUN6Y=}
2013-12-03 20:46:29, Info                  CSI    000002ee [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-12-03 20:46:29, Info                  CSI    000002ef [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.WindowsFoundationDelivery"
2013-12-03 20:46:29, Info                  CSI    000002f0 Hashes for file member \??\C:\Windows\System32\termsrv.dll do not match actual file [l:22{11}]"termsrv.dll" :
  Found: {l:32 b:B0SEjvrsjYmLVJ2ALHYjrC3w6SV/kMvnvawJTbRZ1Zc=} Expected: {l:32 b:eMio/psRAUMMp5h12jRBPDW216XuGTLkVMUHMTNUN6Y=}
2013-12-03 20:46:29, Info                  CSI    000002f1 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.1.7600.16385_none_ea94336f6df51e09\termsrv.dll do not match actual file [l:22{11}]"termsrv.dll" :
  Found: {l:32 b:B0SEjvrsjYmLVJ2ALHYjrC3w6SV/kMvnvawJTbRZ1Zc=} Expected: {l:32 b:eMio/psRAUMMp5h12jRBPDW216XuGTLkVMUHMTNUN6Y=}
2013-12-03 20:46:29, Info                  CSI    000002f2 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"termsrv.dll"; source file in store is also corrupted
2013-12-03 20:46:29, Info                  CSI    000002f3 Repair results created:

so we still need to repair that, but at least the scan appears to have completed properly this time.

What are the outstanding updates? What error messages do you get from them?

Please run the CheckSUR tool again, and post the new CheckSUR.log file.