Solved Cannot upgrade to Internet Explorer 10 (failing updates)

talkingOtter

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I reinstalled windows after buying a new SSD drive. The computer kept shutting down during updates. Turned out to be that I did a poor job of dusting the computer when I upgraded the drive and the cpu fan just pulled in the loose dust.

I was able to install most updates after much trying but the IE 10/11 ones won't seem to work.

I am getting error code 9c57 when I try.

I installed the System Update Readiness Tool (SURT) and have run the scan and attached the logs.

Thanks for any help you can provide.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-bit SP1AMD Phenom II X6 1035T4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 M...ATI Radeon HD 5750
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X6 1035T
Motherboard
Asus M4A785T-M (as original Acer was replaced)
Memory
4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 MHz) 2048MB
Graphics Card(s)
ATI Radeon HD 5750
Sound Card
n/a
Monitor(s) Displays
Acer 236H
Screen Resolution
1920 x 1080
Hard Drives
ADATA 256 GB SSD
2T Spinner
1.5 Spinner
Antivirus
Windows Defender
Browser
Chrome, IE9
Start over, re install windows again.
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
Thanks AddRAM. I was afraid you'd say that. Everything seems to be working fine otherwise, but I suppose there could be more timebombs in there.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-bit SP1AMD Phenom II X6 1035T4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 M...ATI Radeon HD 5750
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X6 1035T
Motherboard
Asus M4A785T-M (as original Acer was replaced)
Memory
4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 MHz) 2048MB
Graphics Card(s)
ATI Radeon HD 5750
Sound Card
n/a
Monitor(s) Displays
Acer 236H
Screen Resolution
1920 x 1080
Hard Drives
ADATA 256 GB SSD
2T Spinner
1.5 Spinner
Antivirus
Windows Defender
Browser
Chrome, IE9
You`ll be done in 15 minutes ;)

Did you setup the ssd first ? Align it etc ?
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
This file might have some more things to help figure out if there is a spot fix.
 

Attachments

My Computer My Computer

At a glance

Windows 7 Home Premium 64-bit SP1AMD Phenom II X6 1035T4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 M...ATI Radeon HD 5750
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X6 1035T
Motherboard
Asus M4A785T-M (as original Acer was replaced)
Memory
4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 MHz) 2048MB
Graphics Card(s)
ATI Radeon HD 5750
Sound Card
n/a
Monitor(s) Displays
Acer 236H
Screen Resolution
1920 x 1080
Hard Drives
ADATA 256 GB SSD
2T Spinner
1.5 Spinner
Antivirus
Windows Defender
Browser
Chrome, IE9
I don't know what aligning the SSD means. I did set up my bios to use the AHCI.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-bit SP1AMD Phenom II X6 1035T4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 M...ATI Radeon HD 5750
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X6 1035T
Motherboard
Asus M4A785T-M (as original Acer was replaced)
Memory
4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 MHz) 2048MB
Graphics Card(s)
ATI Radeon HD 5750
Sound Card
n/a
Monitor(s) Displays
Acer 236H
Screen Resolution
1920 x 1080
Hard Drives
ADATA 256 GB SSD
2T Spinner
1.5 Spinner
Antivirus
Windows Defender
Browser
Chrome, IE9

My Computer My Computer

At a glance

Windows 7 Home Premium 64-bit SP1AMD Phenom II X6 1035T4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 M...ATI Radeon HD 5750
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X6 1035T
Motherboard
Asus M4A785T-M (as original Acer was replaced)
Memory
4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 MHz) 2048MB
Graphics Card(s)
ATI Radeon HD 5750
Sound Card
n/a
Monitor(s) Displays
Acer 236H
Screen Resolution
1920 x 1080
Hard Drives
ADATA 256 GB SSD
2T Spinner
1.5 Spinner
Antivirus
Windows Defender
Browser
Chrome, IE9
How many days did you allow Windows Update to sort itself out? I'd give it a few more days, Check for Updates daily and install all Important and Optional in case there are some which need to be installed first.
 
gregrocker,

Thank you. It's been a couple of weeks and I've been trying every update.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-bit SP1AMD Phenom II X6 1035T4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 M...ATI Radeon HD 5750
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer
OS
Windows 7 Home Premium 64-bit SP1
CPU
AMD Phenom II X6 1035T
Motherboard
Asus M4A785T-M (as original Acer was replaced)
Memory
4 x Samsung M378B5673EH1-CH9 PC3-10700 (667 MHz) 2048MB
Graphics Card(s)
ATI Radeon HD 5750
Sound Card
n/a
Monitor(s) Displays
Acer 236H
Screen Resolution
1920 x 1080
Hard Drives
ADATA 256 GB SSD
2T Spinner
1.5 Spinner
Antivirus
Windows Defender
Browser
Chrome, IE9
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