Cannot use system restore. Cannot use hotfix in safe mode.

[313ryans]

I get this message when i login. I can do safe mode, but microsoft sent me the virtualization client hotfix...but i cannot use it in safe mode.

I recently ran microsoft updates. I had sworn off of them, but i kept getting zeus virus pop-ups...so i used hitman pro and it probably deleted something i needed.

Another message i get is that windows repair cannot run because something is plugged into a usb, which there is not.

I found advice about deleting explorer.exe from the registry to fix the problem. It did not, probably made things worse.

Any ideas? I have been at this for most of the day. Thanks in advance for any help.

 

[313ryans]

https://www.facebook.com/photo.php?fbid=10213546955685382&set=a.10210746831444026.1073741833.1146912159&type=3

 

[313ryans]

System restore failed to replace the file (D:\programdata\microsoft\applicationvirtualizationclient\softgridclient\icon....) with its original copy from the restore point

 

[313ryans]

So, give up? Backup my files and start over? Do i need to give more information? If it is unfixable, i will do it...if not let me know.

 

[torchwood]

Hi 313ryans,

Although you used Hitman to get rid of the pop-up, see this Zeus removal tutorial
Remove Zeus Virus Detected PopUps

Once completed,
then run from an elevated command mode
sfc /scannow
chkdsk /f

Roy

 

[313ryans]

Hitman and everything else took care of zeus. The problem is with virtualization client, it is running in the background causing the problem.

 

[RolandJS]

"...found advice about deleting explorer.exe from the registry to fix the problem..."
I'm wondering exactly what all has been deleted from the registry. Last time some sort of registry-deletion of explorer.exe was tried, I think that person had to reach for the Windows install DVD.