Canon Inkjet i865 - cant find driver

[ship691]

Hi

I am having MASSIVE trouble installing a "Canon Inkjet i865" printer on my Windows 7 x64 PC. The printer is a few years old but suddenly stopped working. There is lots of ink in it. The green light on the printer is steady.

I have tried uninstalling the driver and but the reinstalling seems to go wrong.

My Windows can see the printer... i.e. Under "Control Panel\All Control Panel Items\Devices and Printers" when I connect the printer to the USB (2.0) port, the printer appears under "Unspecified" and is called simply "i865".

When I right click on "i865" and click "Troubleshoot", Windows tries to install the latest driver, but it comes back with "i865 doesn't have a driver. Not fixed"

Under "Troubleshooting Report" I get:
"Problem with PnP devices Detected
There are problems with some PnP devices."

I am also getting the message:

"Printer driver was not installed. Unable to find a core driver package that is required by the printer driver package."

I also tried installing "a0mwin110ea23" from the Canon website. This ran OK but doesn't seem to have helped. I have turned my anti-viral off (AVG) before doing all of this.

History
This printer has always worked fine in the past, on a plug and play basis.
I am trying to work out if there is a fault in my PC's drivers or whether I ma just going to be forced to buy a whole new printer. I hope not because it has been a very reliable little printer and I have lots of spare ink cartridges for it.


Do I need to repair windows in some way? Might I have a virus? (I was taken to a very dubious website by google images about 10 days ago. When I got there I was unable to close my browser and I eventually had to turn the computer off by the mains!)

I tried running a System Restore but this seemed to fail (it got stuck "preparing" to do a system restore for about 45 minutes and eventually I had to reboot by brute force!)

- Any suggestions?

J

 

[maxie]

Hi ... Run a scan with Malwarebytes from the Link below ...


http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html


When that is finished run a System Scan and Post back the Results ...


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html



Did you Install the Driver in the Link below ? ...



Bubble Jet i865 - Canon UK

 

[ship691]

P.S. Running Windows Update does not find any new updates.

 

[ship691]

> Run a scan with Malwarebytes from the Link below ...
> http://www.sevenforums.com/tutorials...ware-free.html
Yes I already have Malewarebytes installed and running. But I just did an update and ran a scan earlier today. For completeness I am doing it again.

> Did you Install the Driver in the Link below ? ...
> Bubble Jet i865 - Canon UK
Yes, I installed that without the system complaining, but the problem appears to be that the only thing to install is an "add-on module" ("Canon Inkjet Printer Driver Add-On Module") and not the driver itself.

More shortly

 

[maxie]

No problem will Search for the Driver ...

 

[ship691]

CBS.log attached.

P.S. I couldn't work out how to boot from my Win7 CD [grrr] and had to run SFC from a command prompt.

 

[maxie]

It showed the Cannon Dill File missing ... Try the Driver in the Link below it is for xp ...


Canon U.S.A. : Support & Drivers : i860 Series

 

[ship691]

Hi

Your link defaults to the same Win7 "add on" that I have already tried, and which requires that the driver is already in place.

> Printer Driver Add-On Module Ver.1.10 (Windows 7/7 x64) 07/20/11
> File Name: aomwin110ea23us.exe
>
> This software is a module that expands the functionality of the printer
> driver for Canon Inkjet printers. Your printer must be installed via
> Microsoft Update before you download and use this module. By installing
> this software, you can use the printer...


So then I tried changing my O/S to "Windows XP"

> i860 v1.73e Printer Driver for Windows XP 07/25/08
> File Name: i860xp173eusZ.exe

During installation it talks about the "BJ Printer Driver" which sounds wrong - surely my printer is an InkJet not a BubbleJet? Also surely my Windows is x64 not x32 so that may be a problem too. But I temp disabled my AV software and continued. But it goes straight to "Installation incomplete. The printer driver has not been installed."

I then had a look under Windows XP (x64) but there is no driver for that O/S. :^(

Any other suggestions?


P.S. I am starting to think that either the printer is faulty OR that I have a virus. But I dont know how to discover which it is... !

 

[maxie]

Lots of people have had problems with your Printer and Windows 7 ... Printer 32 bit Drivers can work on Windows 7 ...

According to Microsoft your Printer is compatible with Windows 7 ...


It states that Windows Update supply's the Driver ...


Though I am not convinced of that ...


Have read that some people have Manager to Install the Printer ... Through Device and Printers add ...

 

[ship691]

To get clear - the printer has been working fine until a couple of days ago.

> Have read that some people have Manager to Install the Printer ... Through Device and Printers add ...

Can you say any more about this?
What do you mean by "Manager" ?

It looks like there is a way of installing a driver manually, but only if you have the driver located somewhere!

 

[maxie]

Sorry should have read Managed to Install ...

See if the Links below help ...


Windows 7 compatibility for Canon i865 Inkjet Printer model



Problem getting driver for networked Canon i865 on Win 7 to printer - Microsoft Community

 

[ship691]

Nope neither of those links helped.

I need the CORE driver not add-ons.

 

[maxie]

There used to be a Vista Driver for your Printer on the Cannon Website ... As it is no longer available and there are no Windows 7 Drivers sorry I do not know what else to suggest ..

 

[ship691]

OK I have finally solved the problem myself.

1. I spent about an hour watching a lady from Microsoft do Remote Desktop to try and solve the problem. She failed, but eventually said she could solve the problem for $99, "guaranteed".

2. Nowhere is the correct driver for the Canon i865 visible on-line. There are various "add-on"s but no actual driver for love nor money.

3. Eventually tried to do a system restore yet again, this time using a Win 7 Repair Disk which I specially created for the purpose. But no, it failed. So I went back to the one before - even though that was in early January this year(!). This means I would lose all new installations and all settings changes since then.

But now came back saying it had failed too.

4. So then I rebooted windows normally and guess what? I said that my System Restore *had* worked after all. And by some miracle yes my printer has come back to life, even though all the messages said that it had failed.

I have now wasted two entire days of my life on this.

But you know what? This is why I hate computers. They are supposed to run on pure logic, but they don't they are inconsistent and moody.

Shame on you Microsoft.
Shame on you Canon.

Re-installing a driver just shouldn't be that hard. Really - it just shouldn't. >:^[

 

[maxie]

The main thing is you got the Issue sorted ...