Canon MP780 driver install

[crystall55]

can't install mo780 printer

yes it is updated... fax and scanner installs... tried to install from cd and a lot of different sites.. can download drivers but can't install.. bought a cd to update all drivers and it says they are all updated... is it me or windows 7?.. have been working on this for 2 weeks .. ready to give up.. thanks

 

[rcdavis]

Glad I found this forum.

The best reply that I solved my problem was the post that was the reply from Canon. Duh?

To work, it was necessary to forst delete any remnants of leftover printer drivers in Devices and Printers, and Programs and features. I had to get rid of copies of copies of printers from unsuccessful installs. I used an uninstaller to clean out the registry, don't know how important this was.

I must say, though, that I was unable to get my laptop to see the printer on another computer. I think this is more of a Windows problem than a driver problem. No firewalls, makes no sense. I went back and added a computer to input the location, but I got multiple copies again.

But, when I hooked my laptop up to the printer directly, the driver installed everything. I think it was important to unplug the printer while you install the disk. At least I can do my emergency printing off of the direct connection.

I am a bit of a loss to figure out how to get my laptop to see the printer on my network computer. Turning the printer off and on didn't worrk, and entering the location didn't work. Troubleshooting forced the computer to look for these connections, but no help. I can access the network computer all day long from my laptop, I don't understand it not being able to see the printer. Strangely, since the printer was installed, my computer gives me an error message when I bootup that I was unable to connect to the network computer with the printer, although this is easily solved by just clicking on the drive. One of the times that I tried the network install I got a message that the printer could not be accessed because there was already a connection, or something like that.

Windows 7 is much more secure. Sometimes, I think it is so secure that it protects us from being more productive. Copy and paste, and I get a stupid confirmation message, do I really want to move the data? Yeah?!? I have never had security problems of the nature that I find these confirmations to be helpful. If you allow a malicious file, you are still pretty much vulnerable, but I don't click on that stuff anyway. I think Bill Gates is going to give everyone carpal tunnel syndrome with all these confirmations.

Anyway, the question for me now is how to get my laptop to see the printer. I have the driver, by installing directly to the printer. I think there must be a Windows work around, but if telling the laptop the location of the printer doesn't work, I am a bit puzzled.

Hope some of this helps, and I hope someone has mastered the art of seeing a printer over a network. The laptop is Windows 7 64 bit, and the network computer is 32 bit Windows XP Pro. I'll bet spending the money to upgrade to Windows 7 would solve the problem, huh, Bill? When do you finally have enough money, and are as eager to solve software problems as you are eager to now give your money away? You will help the world more by providing better software than giving away all your dough.

Richard

 

[pdterp]

After being on the phone for over an hour with an extremely helpful Canon tech support rep, we found that the problem was that the printer server (computer with printer attached) was 64 bit and the printer I was trying to print from (install driver on) was 32 bit client. We got it to work by installing the printer on the 32 bit clients as a local printer and creating a new port for the shared printer. Define the new port as local, and define the port name as \\"network name of the print server"\"name of printer on the print server". In my case the port was named as "\\Workstation\Canon Inkjet MP780 Series". Be sure to turn on the "Render print job on client computer" option on the print server. Worked on all 4 of my 32 bit clients.

 

[rcdavis]

Windows 7 64 bit Computer Won't Print on Canon MP780 On an XP Network

I do not think anyone has solved being able to print using a Windows 7 64 bit laptop on a Canon MP780 that resides on an XP Network.
I have visited all forums I can find on Google, and no one has had any success.
I tried calling Canon Technical Support on a four hour phone call, and the technician, who tried very hard, talking to other technicians, was unable to get the printer to work. We got as far as being able to see the Canon MP780 on the XP network, but no way would it print. I don't think that Canon has written a driver that works. The technician finally suggested just buying a wireless printer, considering the hours of time that we spent trying that was wasted.

Just remembered that I forgot to mention that I called Microsoft support also, paid $75, and all they could do was get my computer to see the printer on the XP network.

Has anyone had any success printing from a Windows 7 64 bit computer to a Canon MP780 that is on a Windows XP 32 bit network? If so, you are the first that I know of.

I hope to hear from some bright soul...

Richard

 

[pdterp]

Have you tried doing the same thing I did to go from a 32 bit machine to a 64 bit machine? (Create a local printer, create a new local port and name the port with the network address of the printer - \\computer name\printer name.)

I hope it works

Paul

 

[rcdavis]

My situation is slightly different, I think, though the principles may work. My printer is on a 32 bit XP network, so I am going from a 64 bit Windows 7 laptop to a 32 bit host computer, that the printer attaches to.

My discussions with Canon and Windows were over a couple months ago, so a few things are hazy, but I know that we created Virtual USB ports for the printer used a share name that was identical to the printer.

When you say to create a local printer and name the port with the network address of the printer, I want to be sure I follow. You are creating a local printer off of your 64 bit host computer? We did that off of my 32 bit printer. We also made the share name the name of the printer, which is what you did? Another read of your suggestion indicates that you named the port a rather long name, where I think my options were port 1, 2, 3, virtual port 1, etc. Am I understanding you correctly? I will sure give it another shot. Is your network with the printer an XP 64 bit network, that you are accessing with a Windows 7 32 bit computer?

It sounds like this has been frustrating for many, although you appear to have achieved success.

Thank you so much for your response.

 

[severedsolo]

Hi rcdavis welcome to Sevenforums.

Ok, just so I'm clear, you have your printer connected to an XP machine? you want to print from your Windows 7 machine over your network?

No problem. We can do this.

1. Turn on the XP Machine (sounds obvious I know, but so many people forget this)
2. From the XP machine open Command Prompt and type "ipconfig /all" (no quotes) make a note of the IP address. (usually it looks like 192.168.<something>.<something>)
3. From the Windows 7 Machine open "Devices and Printers" and delete all previous failed attempts to install.
4. From the Windows 7 Machine go here: PIXMA MP780 download product number 146 (assuming your first language is English, if not then pick the one which matches your language, which says "Operating System: Windows Vista 64 bit"
5. Install the drivers you just downloaded onto your Windows 7 machine using this tutorial for maximum compatibility. http://www.sevenforums.com/tutorials/98073-drivers-install-vista-drivers-windows-7-a.html
6. From the Windows 7 machine check that your PC can see the printer on the XP machine (ie, your network is set up correctly) If you can see the XP machine but not the printer then:
6a. From the XP machine, right click the printer under "Printers and Devices" (or whatever its called on XP) and click properties. Then click Sharing, and "Share this Printer" (or equivalent)
7. From the Windows 7 machine go to "Devices and Printers" and click "Add New Printer"
8. When it asks you what sort of port to use click "Local Port"
9. When it asks you for the port name type (without quotes or <>'s) "\\<Ip address of XP Machine>\<Printer Name on XP Machine (ie what ever Windows see's it as)>
10. Finish the Wizard, making sure to select "Use pre installed drivers" (or something similar, I can't remember the exact wording)
11. Done.

 

[pdterp]

rcdavis

Yes I think you have the idea.

I installed the printer on my print server (64 bit machine which is named "Workstation-P6T"). I then turned on sharing for that printer and used the default name which is "Canon Inkjet MP780 Series". I also turned on the option called "Render print job on client computer".

I then went to each of the client machines (both 32 and 64 bit machines) and added a printer. I chose local printer, chose create new port, chose local port, and named the port "\\Workstation-P6T\Canon Inkjet MP780 Series" (\\[network name of print server]\[name of shared printer]).

It looks like severedsolo had pretty much the same process except he used the IP address of the print server instead of the network name. If possible, I would also physically attached the printer (temporarily) to the client computer so Windows can find and install the driver instead of using the download.

I hope that helps

Paul

 

[alfranatic]

It says solved and i most admit that i didn't read all 3 pages.
But this problem is o so familiar to me and solving the problem is devastating easy.

A while back i helped a friend of mine starting up his printer & supply business.

Ofcourse we encountered a lot off problems like the above.
Well..,what to do??

Simple,just install on every 32bits pc the 32 bits driver and on every 64 bits pc the 64bits driver.

After doing that,you will find that you can install any CANON printer on any pc within any network....

That's it.

 

[pdterp]

alfrantic

Thanks but it sure didn't work for me. I tried every driver I could find but it didn't work until I created the local port with the network address. It would see the the printer but it wouldn't connect.

 

[severedsolo]

alfrantic

Your absolutely right, you do need to install the drivers. In fact Im fairly certain this is part of rcdavis's problem (and I've shown him how to fix it with my post) Unfortunately, once a Printer is installed if you try to print over a network the printer won't print. Why? Because the PC is trying to call the Local Printer, which isn't there. Hence why you need to set up a "Network Local Port" so the PC knows where its dialing.

Think of it like calling someone in the same apartment building as you. At one point, you had an internal line where you could just press a number and it would connect you. Now though, that person has moved, so if you try and dial the same number, you don't get a reply. So you need their new number, so you know where to dial.

 

[alfranatic]

Yes,indeed severedsolo.,i agree.

I forgot to mention,that if things were so messed up,(since people paid us €€ & $$ to do the job):
we completely removed all old drivers, unplugged all printers and installed EVERYTHING from the bottom up.

If it were under XP,Vista or 7,there are many ways to do the job,but 1 thing is 100% sure..you have to start all over again or else i would not give you any warranty,for there have been maid mistakes..we're humans, all of us.
And computers are made by our hands so don't expect them to be flawless...they're not..

Anyways good luck....with all the good tips here i am sure,that you will succeed..

 

[wpgsgeekygirl]

Canon website

I found that the website now has the x64 version:
Service & Support - Support & Drivers - Canon Canada Inc.

Remove the printer and uninstall the drivers, then use the drivers from the above location.. the installation bubble in the bottom right hand corner pops up. Click on that and "skip" any of the attempts that windows makes to aquire the latest drivers using windows update. That will allow the system to install the drivers correctly.

 

[Ubtree]

I experienced the same problems when trying to install on a Win7 x64 laptop an MP780 connected to a WXP x32 PC, but the suggestions in this thread did not word for me.

The issue appears to be that the Win 7 x64 driver package on Canon's U.S. web site only contains the scanner driver - the printer driver has been omitted! (Incidentally, Canon's U.K. web site only has Win 7 x32 drivers - described as the Win 7 driver - no x64 drivers are present.)

I did succeed in installing the printer locally, making use of the downloaded Win7 x64 drivers, with the laptop connected to the printer by USB. The scanner driver installed without any problem, and Windows Update intervened during the installation process, and automatically downloaded and installed the printer driver.

I then tried to install the network printer driver on the laptop (with the printer now connected to the network PC). The Add Printer dialog found the printer, but could not install it ("No driver found"). So then I followed the Add Local Printer workaround, as detailed elsewhere in this thread. I tried to create a local port, giving it the printer's network address as the printer name. The name was accepted, but when I was asked to select the appropriate driver, the MP780 printer driver was not listed.

The solution to this problem was to download from the Canon site the WXP x64 (yes, WXP) drivers. The extracted files included an MP780pr.inf. I tried the network installation again, and this time when Win 7 was unable to find the driver, I browsed to the extracted MP780pr.inf file. Win 7 accepted it, and installed the printer. It is now functioning perfectly.

 

[blueracer]

pdterp's solution works for me. I have a desktop server - WinXP 32 bit with the Canon MP780 attached - called desktopgw.

I installed the latest drivers on the XP machine and set it up to SHARE - NOTE the share name - mine is called CanonMP7.

On my laptop - Dell M6500 Win7 64bit - I added a printer, adding a new local port - called \\desktopgw\CanonMP7

Rendering print jobs on Client computers (under sharing on the Win7 machine) was automatically checked for me.

Works like a charm - it even downloaded the right drivers for me. I never had to manually install any Canon drivers on my Win7 machine.

Good luck!

 

[Helveticus]

Hello

I have also a MP780 and Win7 64bit. Should I use the windows driver or the mp driver from canon? I don't know if the mp driver from Canon also supports 64bit Win7. See

PIXMA MP780

With the driver from Windows is there also a scanner driver installed?

 

[annbass]

Solved. I found that windows 7 had already installed a mp780fax driver. It did not go on to install a printer driver. As described above in the first few posts, go to start menu, devices and printers, and click add printer.

1. Choose " add a local printer" then in "use an existing port" drop down menu, choose one of your "virtual USB ports".

2. Click windows update and wait (it has to download and update the list of drivers which took a long time, like 20 min or something, and it won't tell you if it done updating or only partial, so be patient).

I guarantee their is a canon MP780 printer driver - used it myself. DONE! (Don't bother with drivers from canon website, won't work)

------------------
My additional problem was that I could not get Windows to update the driver list. I found the answer to that problem in another forum, and am copying here, hoping to save others the ++ weeks of frustration I have had.

from: The Windows Update button in the Add Printer dialogue doesn't work - Microsoft Community

JohnSchaefer316 replied on May 14, 2012

In reply to Hula_Baloo post on May 11, 2012
I have found an answer on another thread that works. I'll copy it here for anyone that is following this thread. Apparently there is a bug in a recent update to Win7.
1. Open Task Manager (Ctrl-Alt-Del)
2. Click Sevices Tab and then Services Button (Bottom Right)
3. Under Name find "Windows Update"
4. Right click "Windows Update" and select Stop. do not close
5. Open Window Exploper and browse to C:\Windows
6. Delete the Folder "SoftwareDistribution"
7. Go back to Servies, Right click "Windows Update" and select Start
There are two downsides to this solution:
1) Windows Update itself will start over from scratch the next time you launch it and you will loose all of your Windows Update history. You will also need to re-hide any hidden updates.
2) Its a pain in the you-know-what if you have more than one to do.
Here's hoping Microsoft gets this fixed.
---------------------------------------

Once I got the updated printer list (thanks to JohnSchaefer316!), then my Canon MP780 printer finally installed (thanks to ishahmael!). <phew>

 

[gbond]

ive followed all the steps to everything ive read and still cannot install this damn printer on my 7x64.

the one issue that seems odd is when i update the driver list i dont see a 780 or any 700 series printer drivers.

 

[Ubtree]

ive followed all the steps to everything ive read and still cannot install this damn printer on my 7x64.

the one issue that seems odd is when i update the driver list i dont see a 780 or any 700 series printer drivers.

Have you tried downloading the WXP x64 drivers (as well as the Win7 driver), extracting the MP780pr.inf file, then when installing the printer browsing to it?

 

[Torturer]

Hi. Know this is an old issue but just though I'd share.
Needed to connect work laptop (still Win7) to personal home printer MP780. Policies on work laptop prohibits Windows Updates by non admins so could not get printer installed that way.

I downloaded the Windows XP 64bit drivers from Canon Support Website.
I downloaded the Windows 7 64bit drivers from Canon Support Website.
I downloaded the MP Navigator 1.06 for Windows 7 64bit from Canon Support Website.

Run the Windows XP 64bit installation setup.
Do not run the Win7 installation, but extract the zip into a folder.
Go to "Device Manager" and find the MP780 scanner device. Upgrade it and locate the folder with the Win7 drivers inf you extracted.
You can then run the MP Navigator installation.

Printer and Scanner software will be working now.