Can't add new email account to outlook 2010

[tinabina22]

I have a total of 4 different email accounts, 3 I have had for some time now. The fourth one is new, and I can not for the life of me get it to work. When I add it as a new email account, it get to the part where it want's to log on to server and send a test message, I get a pop up asking me to enter my user name and password for the following server, over and over again. I have not had these issues with my other accounts, and I know the password is correct because I use the same password for all of my accounts. I have tried to add this new account numerous times to no avail. I have double checked everything in both my outlook account as well as my online comcast.net account.

Help please,
Tina

 

[Ranger4]

Try changing your user name to something else. It's possible the user name you are using is already being used by someone else on that email server.

 

[tinabina22]

Tried that didn't work. I am also having trouble with saving it on my comcast.net site. It keeps going to my main email as the user name, no matter what I change it to, it always goes back to the same thing.

 

[Ranger4]

Are you trying to use a second email account from the one email provider. Contact comcast.net & see if they can help you setting it up.

 

[tinabina22]

I already tried that, and they were no help at all. I'll just keep playing with it, and eventually I will figure it out. Thank you for your assistance though.

Tina

 

[Ranger4]

Thanks for getting back, sorry I could not be of more help, but I think the problem is trying to have 2 email accounts with the one provider. perhaps it might be worth looking at setting up a new provider for this account.