Solved Can't connect to internet

[ldj1002]

I did everything you ask, still can't get on internet. When ping google and 74.125.227.148 still get 100% loss. I have noticed in lower right of browser where the progression bar is, some time when trying to connect, the bar goes about 1/2 way then stops. Other times it doesn't go at all.

 

[Fred Garvin]

Form another computer on the same network, copy and paste this at a command prompt and press enter ipconfig /all>c:\ipconfig.txt&notepad c:\ipconfig.txt&exit

When notepad opens, copy & paste the info into your next post or attach the text file located in C:\

See if you can find the model # of both your router and modem.

Is this cable or DSL?

 

[ldj1002]

When I paste into command prompt and hit enter I get a small window in a notepad that says can't find c:\ notepad-------. I did a screen print but file is to big
DSL Modem is siemans 4100 Router is Netgear WGR614 v4

 

[Fred Garvin]

Ok, I was trying to make it easy in you . At the command prompt of a working PC on the same network, type ipconfig /all and hit enter. Right click and Select All, then right click on the command prompt title bar and go to Edit, copy. Paste that info here and I'll go check on your router and modem.

In the meantime, start Malwarebytes on the problem computer and check the box to run a Full Scan and let it complete. If you see anything detected other than that 1 rogue link, attach the new log.

 

[Fred Garvin]

After you do that and if you can get the XP computer close enough to the modem via a network cable, do the following: unplug the power cable to the modem, plug an ethernet cable from your XP computer directly into the ethernet port of the modem.

Open a command prompt and type ipconfig /renew hit enter
type ping google.com hit enter

You can cancel or pause the malwarebytes scan and do the above if needed.

 

[ldj1002]

GUESS WHAT?
I came and put the wireless adapter on the XP and it works. I am using it to post this reply. Wonder why it hasn't worked wired? Doesn't really make any difference unless it won't pick up wireless from my shop. Not far at all but signal will have to go through metal on shop and aluminum where the router is. When I reset the router other day when this first started it has no password. What would be easiest way, without messing up again, for me to set password in so no one else can get on. Just now when I clicked connect it warned me this was a non protected netword

 

[Fred Garvin]

I think the problem is from you resetting your router. You may have both your router and your modem acting as a DHCP server, when only one is allowed to have that role. If you can connect the XP box directly to your modem with a network cable, it would make sense.

Why don't you finish up with the IPconfig from another computer and that might tell me what I need to know. After that, I can have you change your Netgear into a wireless access point instead of a router (if that's the case) and set it up with a password. this way everything will be wired correctly.

 

[ldj1002]

I got this off the windows 7.
Right now this windows 7 is connected wired the XP and vista are wireless. Since we been talking I haven't tried to connect the xp wireless but I did try earlier and it wouldn't connect wired or wireless

 

[Fred Garvin]

Open a web browser on the computer you're using now and type 192.168.0.1 into the address bar. Let me know if you get a popup to enter a password for the Netgear router or for the DSL modem.

 

[ldj1002]

Yes I got popup asking for username and password for the router

 

[Fred Garvin]

Ok, log into the router - the username is probably admin and the pass should be password.

If you can log into it, click the link on the left menu named LAN Setup. Is the box checked that says use router as a DHCP Server?

 

[ldj1002]

Yes, it is checked to use router as DHCP server

 

[Fred Garvin]

• Ok,in the router setup page click the link on the left menu named LAN Setup.
• On the LAN Setup page, enter 192.168.0.10 for the IP address
• Uncheck the box that says Use Router as a DHCP Server
• Click Apply and the router will save your changes.
• Look at the Netgear and make a note of which port the modem wire is currently plugged into - it's either the WAN or a LAN port(in case you have to change it back).
• Now make sure the network cable from the modem is going into one of the 4 LAN ports on the Netgear Router. NOT the yellow WAN port.
• Give your computer a minute to reacquire a network address. If no dice, unplug the power cord on the Netgear for 10 seconds and try again.

In Windows 7 you can go to Network and sharing and click the red X anywhere in the map to start the troubleshooter if you run into a problem.

In a worst case scenario if you can't get anything online. Plug your computer directly into the modem. Or do a hard reset on the Netgear by pushing in the Reset pin for about 15 seconds until the lights start flashing. Then connect the network cable from the modem to the router the way it was originally (either to the LAN or WAN port).

I'm trying to give you a couple of outs in case you lose a connection and get get back online, since I don't know how your modem is configured at the moment.

 

[ldj1002]

I am a little confused. On the router there are 4 ports all in a row then 1 kinda by its self that the wire from the modem was plugged to. I moved that wire from the modem and plugged it to one of those 4. All 3 computers are still working. I assume I don't need to go any farther with instructions on this post.

 

[Fred Garvin]

That 1 port by itself is called a WAN port. The way your set up now (if it's working), your modem and any computers should be plugged into the 4 ports that are together (LAN ports).

Does the XP computer connect to the internet using a network cable now?

Only thing you have left to do is set up your wireless network. You go to the Wireless setup page in the Netgear Router and create a name for your Network (called an SSID) and a password.

 

[ldj1002]

Dang! I just reread instructions. I didn't go to router setup and change IP address or uncheck the use router as a Dhcp server.. What should I do Now?

 

[Fred Garvin]

See if you can log back into the Netgear and complete the instructions. Reread or print them out.

 

[ldj1002]

When I tried into the router 192.168.0.1 it opened the modem setup page. So I went and changed the wires on the router back. Then 192.168.0.1 got router page. I made the change on Ip to 192.168.0.10 (that is on the LAN TCP/IP part of the page) and unchecked use as a DHCP server. Got a popup that said DHCP server start and end range can not include router LAN ip address. Now back as it was

 

[Fred Garvin]

When you go into that LAN setup page, it shouldn't give the error message about starting and ending IP addresses if you have the box for Use as DHCP Server unchecked, then click Apply. If I'm wrong, just set the starting DHCP range at 192.168.0.100 and the end at 192.168.0.150. Apply, then plug the modem into a LAN port on the Netgear.

Once you get back on, I'll explain what happened.

 

[ldj1002]

I went back, tried again and made sure use router as DHCP server was unchecked and still got the popup. I changed starting and ending tp 192.168.0.100 and applied and the little circle kept going and timed out. Tried again and the little circle went for a long time but finally popup said changes successful. Went back to router and put modem cable in LAN port on router. XP computer can connect wired and wirless. This 7 is connected wired and the vista is connected wireless. Haven't tried the 7 wireless or the vista wired, no need to. On the XP with the usb wireless adapter plugged in it over rides the wired connection. have to disable wirelwss connection in order to connect wired. It looks like that is working as should