Solved Can't connect via HTML

[chaps2013]

I have a Toshiba Satellite C875D-S7225 laptop. I try to connect the laptop to my tv via HTML but nothing shows up. I have tried different tvs and the same thing happens. I had to change the hard drive out and I believe I downloaded all the required drivers. What do I need to do to get my laptop to connect to the tv?

 

[Kari]

I assume you are talking about HDMI? HTML is a programming language used to make webpages.

Checklist for you:

• Install drivers for your video card from manufacturer's support site (AMD Radeon HD 7520G)
• Connect HDMI cable to laptop and TV
• Select correct input channel on TV
• On laptop using Screen Resolution tool set set the display mode as you want to (duplicate, extended, laptop only, TV only)

All this done?

Kari

 

[chaps2013]

WOW!!! I can not believe I put HTML! I believe I have downloaded a couple of drives for the video card. I have plugged it in to the laptop and the TV (with it in the right channel) and still nothing. I have tried to make the laptop detect the TV. When you push the function button none of the functions show up.

 

[Kari]

Does the Screen Resolution tool show the TV when you click Detect?

 

[chaps2013]

No it does not

 

[Kari]

Does the Device Manager show correct Display Driver?

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[chaps2013]

No, I believe it shows a something with a genetic monitor adapter

 

[Kari]

It explains your issue, you have not installed the correct video drivers. Do it now, here's the Toshiba's driver download page: Drivers & Software Support | Toshiba

Kari

 

[chaps2013]

That is the site I have downloaded all the drive for the laptop. I have downloaded ATI HDMI Audio Driver and AMD Display Driver with no results.
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[carwiz]

Did you "Install" the drivers after you downloaded them?

 

[chaps2013]

Yes I have

 

[carwiz]

Open Device Manager and expand Display Adapters and Monitors. Post a snip of the screen.

 

[chaps2013]

Sorry it took so long for me to reply. Work was keeping me pretty busy. I hope it posted the picture right. Let me know if you can see it or not.
I opened Device Manager while I had the laptop plugged into a television with the right source picked.

Thank you for your help

 

[Kari]

The screenshot clearly shows your computer has not the correct display drivers installed. Also the warning sign on SM Bus Controller hints that the chipset drivers (motherboard) are not installed or are wrong.

 

[DavidE]

Another possibility is to let Windows Update check for drivers.
Check your settings and set them to get updates to see if WU can install any needed drivers.
The tutorial is for turning off driver updates, but it shows how to get to the settings, so you can set them to turn on driver updates...
http://www.sevenforums.com/tutorials/82137-drivers-turn-off-automatic-driver-installation.html

 

[chaps2013]

Should I leave it at "Yes, download automatically" or "Install driver software from Windows Update if it is not found on my computer."?

 

[DavidE]

If it is set at "Yes, download automatically" and Windows Update does not find any drivers it sounds like this approach won't help...

Did you look in Windows Update to see if any Optional Updates are available for you?

 

[chaps2013]

Yes I did and it did not show any optional updates to be installed.

 

[chaps2013]

I also chose let me choose the updates and nothing still showed up.

 

[DavidE]

I think you first need to get the SM Bus chipset driver installed that Kari mentioned in Post #14.
I have a difficult time finding the driver on the Toshiba site, but I did see a Toshiba System Driver that may be what you need.

Is this a new laptop?
Are you using the original Windows installation from the factory?
An original OEM installation should have the SM Bus driver installed (and all needed drivers)...
Just wondering why you have a problem now with SM Bus (and video) drivers.
Did you do a System Restore or re-install Windows?