Can't find any fix for "the ordinal 791 could not be located" error.

[Oryxide]

Can't find any fix for "the ordinal 791 could not be located" error.

Hi, for about 6 months I've had this error appear whenever I log onto my laptop (multiple times), when I try to download and open certain programs.

The error is "the ordinal 791 could not be located in the dynamic link library iertutil.dll."

I googled a solution and saw I had to do "sfc /scannow" in the command prompt ran as an administrator, but at about 30% it blue screens my computer.

I've tried factory reseting but I don't have a Windows 7 CD and my W7 doesn't seem to have a generic factory reset just a fix your computer / restore to an earlier point in time. Apparently no problems are detected on my computer and the restore won't work as I don't have a restore point.

Does anyone know a way to fix it? Thanks.

 

[torchwood]

Hi Oryxide,

That dll relates to Internet Explorer, please follow this link
Check your version of IE you will only need your current set-up


https://support.microsoft.com/en-us/help/318378/how-to-repair-or-reinstall-internet-explorer-in-windows

If that fails please run the tool from this link.
https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness

post the log please



I cant be more specific as you have not filled in your system specs


Roy