Can't find the problem - I cannot install IE11

[justin48]

Friends,

I have run the scannow command multiple times -- (the problem is that I cannot install IE11 because I keep being told to download updates...but then am told that all updates are installed, EXCEPT for IE11) --
I have the log, and other than one mention of "verifying 81 (0x0000000000000051)" everything else seems nominal. I have spent several days prowling the forums for a way to update my system to IE11 and am pretty much out of ideas. I am attaching the scan log is that is any help

 

[torchwood]

Hi Justin,

can you post these logs
CBS
IE_11main

What version of IE are you currently running.

Roy

 

[justin48]

running IE8 because Windows 7 will not let me update to any other version. (I/ve tried 9 with the same results as 11. Asks me to download updates that are already installed.

I am sending you the three IE11 logs that I can find in the Windows\Logs file. I did not find one called IE_11Main. The CBS log you want is too big for this forum The max size is 2MB and that file is 3.99. I am open to suggestions as to how to send it, and thank you for looking at this.

 

[torchwood]

Hi Justin,

As your still on IE8, that implies a long term error - from the original install

There was a possible clue in the logs

please install the DirectX run time installer

Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center


reboot try updating

note
Screenshots and Files - Upload and Post in Seven Forums - Windows 7 Help Forums

zip the CBS log


Roy

 

[justin48]

Tried to install Direct X, was told I already had it on my system. Here is the zipped log file. Duh!

 

[torchwood]

Hi Justin,

can you use W7's inbuilt zip program

Roy

 

[torchwood]

Hi Justin,

you appear to be running an activation exploit

AutoKMS.exe" - "C:\Windows\AutoKMS\AutoKMS.exe

Please run this tool copy/paste the output

http://go.microsoft.com/fwlink/?LinkID=52012


Roy

 

[justin48]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TMGTB-WXPJV-T68HD
Windows Product Key Hash: wPLJBsyck5pVPqgTqEDE7voOtZI=
Windows Product ID: 00371-OEM-9046306-15424
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {62D03567-D978-4D2C-901F-CC7CFA47D278}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.180107-0421
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{62D03567-D978-4D2C-901F-CC7CFA47D278}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T68HD</PKey><PID>00371-OEM-9046306-15424</PID><PIDType>3</PIDType><SID>S-1-5-21-2640880354-3844818117-220191712</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS M2N32-SLI DELUXE ACPI BIOS Revision 1201</Version><SMBIOSVersion major="2" minor="4"/><Date>20070620000000.000000+000</Date></BIOS><HWID>EFBB3607018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-463-015424-02-1033-7601.0000-3402015
Installation ID: 018036856346800676420483607834548343674660656125451413
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: T68HD
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/16/2018 4:27:05 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:26:2017 13:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAwACAAAAAQABAAEA6GE47pL4rDuSAOwb5FcGexqAmvWkN11G4HIm6Q==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC Nvidia ASUSACPI
FACP Nvidia ASUSACPI
HPET Nvidia ASUSACPI
MCFG Nvidia ASUSACPI

 

[RolandJS]

I had a friend's computer running Windows 7 without SP1. After getting SP1 finally added, was able to upgrade IE to 10 or 11, can't remember exactly right now. Your Windows 7 has SP1 installed, correct?

 

[justin48]

yes, I am running SP1. Also, for Roy, I feel stupid, but I can't find instructions on how to use the Seven Forums zip routine. Can you point me in the right direction?

 

[justin48]

Roy - how about this version of the zipped CBS file

 

[torchwood]

Hi Justin,

Thats a big ol log, but i cant see anything wrong.

I would like you to remove AutoKms, i have no idea why its on your system unless you have any pirated software.
It creates a loop back to validate, but theres no reason you need it for W7 as the product key appears genuine and theres no other indication within the Mgadiag.

Can you also reset IE8
Control Panel >> Internet options > Advanced tab... restore

Reboot

try updating


Do you have any language packs installed.


Roy

 

[ElectricSun]

when i first got my computer, this happened to me but i found it was because i did not yet have service pack 1 installed. do you have the service pack?

 

[justin48]

Roy,
I deactivated and removed (I think) the AutoKMS program. Don't know where it came from. As you say, my Windows installation is completely kosher, bought and paid for. I reset IE8, rebooted, but have the same problem. IE 11 does not install, and I get a 9C57 error.

This is vexing, and I really appreciate the time you are taking to help. I'm out of ideas, short of completely reinstalling Windows 7, or going to Windows 10. That is probably what I should do, although the thought of wiping my drive, and reinstalling all the programs I run on this machine is daunting.

If you have any thoughts that would help me avoid reformatting, I'd be grateful.

As to SP1, I believe it is installed...the properties screen for Windows 7 says it is. Is it possible that somehow that installation was flawed and should be done again?

Justin

 

[torchwood]

Hi Justin

a repair install is your best bet NO LOSS of your personal data
Repair Install - Windows 7 Help Forums
for upto date media
follow this link- provides a W7 Pro SP1 WITH IE11 included and 192 updates
Dell Linux Recovery Image

you will need this service tag key -5KR9DC2 - Windows 7 Pro 64 Bit
and either CD's or USB stick 4GB+


PLEASE CREATE A BACKUP beforehand most here use Macrium free
Macrium Software | Macrium Reflect Free

All the tools report SP1 present

Roy

 

[justin48]

Roy,

I was unable to download the ISO for W7 Pro SP1 because the Microsoft website would not accept my Proof of License code. I have to call them in the morning. I do have the disks, both 32-bit and 64-bit. Don't they have a recovery program on them?

The info on the Dell program you suggested seems to imply that using it will wipe the hard drive, reformat, and then put down a clean version of W7...which I would like to avoid if at all possible.

I am a flight simmer, and I have all my support programs on the W7 computer (FSX:SE is on my main computer that has W10.) There are so many small but useful programs, as well as Microsoft office and Adobe C3, and I would hate to have to try to recreate everything I have built on that box over the years.

If it comes to that, I might as well put W10 on it as well...but I'd sure like to avoid that grief if possible.

I will try to call Microsoft in the morning. Meanwhile, thanks again for all your help.

Justin

 

[torchwood]

Hi Justin,

MS wont provide you with a new Iso UNLESS you have a Retail product - yours is OEM

Using the Dell link i provided you CAN perform a repair install - NO LOSS of YOUR data
I posted a tutorial link earlier.


Roy