Can't get Films from iTunes to play

[cheekiweeki]

I recently got a bug in my computer and Windows couldn't open! I had to do a Samsung Recovery . Backed up everything to the 'D' drive and then loaded back to the 'C' drive. Since then I have found that Films on iTunes won't 'play' . Everythign else works fine - if I click on a DVD video in the music side, it works fine. When I click to play a Trailer of a Film I just get a black rectangle on my screen, when I run the mouse across it, I see the control bar become visible but totally black........... the trailer is playing and I can see it tracking across the bar at the top of the iTunes page.
Anyone got any idea what is the problem. I have written to iTunes, and apple and Samsung - I know, I know, I know ......... I shoulda come here first

Thanks guys

 

[Shark007]

2 possibilities...

you need to update DirectX

or you need to update your GPU drivers (graphics driver)
get it from the chipset manufacturer, not the computer manufacturer.

 

[cheekiweeki]

Many thanks for your help Shark007 - I will try that tomorrow and come back and let you know if it works - gotta get to bed now - I am in France 00:40 a.m. here
Thanks again

 

[cheekiweeki]

2 possibilities...

you need to update DirectX

or you need to update your GPU drivers (graphics driver)
get it from the chipset manufacturer, not the computer manufacturer.

Tried all of the above - updated Nvidia too - no difference - blank screen!! Driving me crazy!!!!!

 

[Shark007]

sorry to say, I have no other ideas