Solved can't get laptop to boot past starting windows logo

[zachjen]

Acer Aspire 5532-5534
Windows 7 Home Premium

I can't get the laptop to boot past the glowing window logo that says "Starting Windows". It doesn't freeze it just hangs there forever. I tried booting into safe mode and it hangs at windows\system32\drivers\atipcie.sys and then restarts.

I don't need to save anything on the computer so easiest way to get it up and running will work. I don't have any discs to restore.

Thank you in advance.

 

[Kaktussoft]

Sure you don't mind to loose everything?!

 

[Kaktussoft]

Any idea why this happens? Installed som strange software?

 

[Kaktussoft]

Reformatting the Acer Aspire
1. Press the "ALT" and "F10" keys together while your computer is restarting and the Acer logo is showing to enter the Acer Aspire's reformatting utility.
2. Follow the on-screen prompts. Your laptop's hard drive will reformat and the original applications will be reinstalled. Your computer will restart after the reformatting process is complete.
3. Enter your name and other personal information when prompted during the Windows operating system setup process.

 

[ascomputers]

overheating issues maybe?

 

[gregrocker]

That's likely a hang on the ATI video driver trying to load. You can roll it back or repair it by booting into the Win7 installer or System Repair Disk to run Startup Repair or System Restore as shown in these Troubleshooting Steps for Windows 7 - Windows 7 Forums.

If they fail then work through the other steps up to if necessary running Recovery or Reinstall.

 

[zachjen]

Sure you don't mind to loose everything?!

I don't mind. I just took over this computer from a friend about a week ago and have yet to really make it mine so nothing really to lose.

 

[zachjen]

Any idea why this happens? Installed som strange software?

no haven't installed anything on it. worked one day the next it wouldn't boot.

 

[zachjen]

overheating issues maybe?

I guess anything is possible but the I can hear the fan come on so that is working.

 

[Sir George]

overheating issues maybe?

I guess anything is possible but the I can hear the fan come on so that is working.

For a more precise measurement of the temp, try SpeedFan. It is a free utility and can be downloaded from;

http://www.almico.com/speedfan.php

(For future reference when you can access Windows OS)

HTH

 

[zachjen]

Reformatting the Acer Aspire
1. Press the "ALT" and "F10" keys together while your computer is restarting and the Acer logo is showing to enter the Acer Aspire's reformatting utility.
2. Follow the on-screen prompts. Your laptop's hard drive will reformat and the original applications will be reinstalled. Your computer will restart after the reformatting process is complete.
3. Enter your name and other personal information when prompted during the Windows operating system setup process.

the attatched pic shows what I get when I try the ALT+F10. If I hit enter at this screen it just goes to the starting windows screen and hangs.

 

[zachjen]

when i try to do a factory restore or restore to an earlier point the progress bar goes to 100% and says finshed. I click ok to restart computer and it freezes on that screen. the mouse won't move and I have to pwer the computer down and then I am back to where I started with it hanging at the starting windows screen.

 

[gregrocker]

Try entering Device Manager using this method to uninstall any device which is in error, likely the same ATI display driver which hung your boot. Device Manager - Access During Windows 7 Installation

If that fails your options are to order Recovery Disks from Acer, or Clean Reinstall - Factory OEM Windows 7.