Can't install any version of Office on Win 7 Pro x64

JuJitsoup

New member
Local time
5:50 PM
Messages
3
Long time browser but first time poster. I'm really struggling to find a solution to an issue and I've never been defeated by Windows before so am hoping some of you guys can help me sort this one out also.

I work in an Architectural office. My office is about to get some new high-spec PC's in a month or so. My current work PC is shockingly slow but I'm about to start using Revit on a very large project on Monday. To fill the void in until then I've offered to bring my brand new home PC (Core i7 3.4, 16GB RAM, 2gb Graphics) into the office for me to use in the mean time, the job would be impossible without this. Yep, poor planning on their part, but we are where we are.

I'd already installed Win 7 Pro x64 setup for home network with a standard single user, myself. Our IT guy (who's only in one day a week) added the work domain and my work login so I could use it on our network and get emails via Outlook etc. The issue is we cannot, no matter what we do, install any version of Office onto the PC. We've tried 2007, 2010 and 2013 versions and none of them will install no matter what we do. He and I have separately tried anti-virus and malware scans, registry cleaners (yep, we are that desperate!), Microsoft Fix It's, resetting Registry values back to default. We've checked Microsoft Installer service is running and configured and pretty much any other posted solution we could Google.

I now have the PC back at home spending my whole weekend Googling to try and sort this out. I'd not installed any MS Office products before but had installed Libre Office. I'm wondering if the fact I had a standard user installed and now also have a domain based login could be causing issues?

The process will start asking for Product Key, then accept terms, click install and install dialog pops up but progress bar doesn't move at all, it waits about 1 min then says it encountered a problem. Same thing with all Office versions.

I'd really appreciate it if you anyone has some nuggets of advice to me help sort this out for tomorrow. I've never had an issue like this before and am totally baffled.

Any help at all very much appreciated :thumbsup:.
 

My Computer My Computer

At a glance

Windows 7 Pro x64
Computer type
PC/Desktop
OS
Windows 7 Pro x64
Did you try the install in SAFE Mode? Also, are you the Administrator? This may impact the situation.
 

My Computer My Computer

At a glance

Windows 7 Enterprise 64bit Desktops; Windows ...AMD Athlon 2 X3; I5-6200 6th gen (Dell)8 Gig Desktop, 8Gig Laptop, 16Gig LaptopRadeon R5450 1Gig
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Desktop (2 alike) Dell inspiron 13" W10 Laptop Dell Inspiron 17 5759
OS
Windows 7 Enterprise 64bit Desktops; Windows 7 Professional 64Bit 17"Laptop
CPU
AMD Athlon 2 X3; I5-6200 6th gen (Dell)
Motherboard
Gigabyte GA 78LMT-USB3 (2 Desktops)
Memory
8 Gig Desktop, 8Gig Laptop, 16Gig Laptop
Graphics Card(s)
Radeon R5450 1Gig
Sound Card
Creative SB X-Fi Titanium Extreme Audio Desktop 1
Monitor(s) Displays
Dell 2419
Screen Resolution
1920x1080
Hard Drives
Crucial M500 500GB SSD Desktop 1 and Laptops
Samsung 850EVO 250GB - Desktop 2
PSU
Thermaltake 600watt
Case
Rosewill
Cooling
Scythe Typhoon 120mm
Keyboard
Kensington
Mouse
Logitech M310
Internet Speed
50/50
Antivirus
Avast
Browser
Firefox 68
Tried installing normally and 'Run as administrator' but makes no difference. Safe Mode though, hadn't thought of that tbh. Will give it a shot and report back. Thanks.
 

My Computer My Computer

At a glance

Windows 7 Pro x64
Computer type
PC/Desktop
OS
Windows 7 Pro x64
Nope, installing either 2007 or 2010 from Safe Mode didn't work but for a second it looked like it might. As the install dialog appeared as before this time there was actually one small notch showing on the install progress bar but that was all before it stopped but also when it failed it didn't just hang but stopped and went to a dialog stating that the install had encountered a problem, something which doesn't happen normally. Any more thoughts anyone?
 

My Computer My Computer

At a glance

Windows 7 Pro x64
Computer type
PC/Desktop
OS
Windows 7 Pro x64

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit sp1Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad...G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12...Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
Graphics Card(s)
Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
Sound Card
NVIDIA High Definition & Realtech High Definition Audio
Monitor(s) Displays
2 x Philips 226V4L 16:9 aspect ratio
Screen Resolution
1920 x 1080 HD
Hard Drives
Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups.
PSU
Corsair VS450
Case
Codeng
Cooling
PSU fan & CPU fan
Keyboard
Logitech
Mouse
Logitech Wireless trackball M570
Internet Speed
Wireless 3G. 3mg down & 550kb up.
Antivirus
Bitdefender Internet Security 2020
Browser
Opera (Current Version) & Firefox
Other Info
MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
Where are these installs originating from(DVD), network share ???????? D/L to computer from internet??
 

My Computer My Computer

At a glance

Win 10 ProE3-1230 V22 X 4gb Samsung Green Wonder RamDiamond HD7970
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Win 10 Pro
CPU
E3-1230 V2
Motherboard
Asus P8Z77 LX
Memory
2 X 4gb Samsung Green Wonder Ram
Graphics Card(s)
Diamond HD7970
Sound Card
ALC892 8-Channel High Definition
Monitor(s) Displays
ASUS VN247/Sanyo 42 1080p LCD
Screen Resolution
1920x1080
Hard Drives
Sandisk Extreme II 240GB SSD/
1 X WD 1 TB Black Spinner
PSU
OCZ 600W Mod X Stream Modular
Case
Lian Li Pc7b-modded
Cooling
H100
Keyboard
Saitek Eclipse KYB
Mouse
Logitech G400
Internet Speed
90Mb D/L 15Mb upload
Antivirus
Webroot Secure Anywhere Endpoint Protection
Browser
Cyberfox/Chrome
Other Info
Logitech 5500 Speakers 5.1 / sOME kiND OF rUSSIAN TURNTABLE
Some say IT HAS BLOOD ON IT FETUS OIL,EWWWW DIAPHRAGM LIKERS
Back
Top