inspiredron
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Help please!
I have a Vista Home premium Acer Travelmate 5720G laptop and am trying to update it to W7 Pro 32 bit with a fresh install using a Microsoft Volume Licensing DVD.
The DVD is read, setup loads and I get as far as the language and keyborad selection screens. After completing the selections and pressing Next I get a Load Driver pop-up - "A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD or USB flash drive, please insert it now. ....."
The DVD drive in the laptop is a HL-DT-ST DVDRAM GSA-T20N and I have been unable to locate a suitable driver on the web. I have tried copying parts of the System32 folder from the existing C-Drive to the D Drive and browsingto the CD Rom inf files in the FileRepository folder but without success.
Since the W7 Setup DVD is seen to read the setup files I cannot understand why a driver is suddenly needed after setup has started.
I am even more flummoxed because I have already updated an exactly similar laptop (only the serial number is different) with a different Windows 7 edition - also volume licensing but from a reseller rather than direct from Microsoft VLC (which is now available to our church after registration for the Microsoft Charity Software scheme).
The existing DVD driver is Microsoft 21/06/2006 V 6.0.6002.18005
I would be grateful for some advice please.
I have a Vista Home premium Acer Travelmate 5720G laptop and am trying to update it to W7 Pro 32 bit with a fresh install using a Microsoft Volume Licensing DVD.
The DVD is read, setup loads and I get as far as the language and keyborad selection screens. After completing the selections and pressing Next I get a Load Driver pop-up - "A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD or USB flash drive, please insert it now. ....."
The DVD drive in the laptop is a HL-DT-ST DVDRAM GSA-T20N and I have been unable to locate a suitable driver on the web. I have tried copying parts of the System32 folder from the existing C-Drive to the D Drive and browsingto the CD Rom inf files in the FileRepository folder but without success.
Since the W7 Setup DVD is seen to read the setup files I cannot understand why a driver is suddenly needed after setup has started.
I am even more flummoxed because I have already updated an exactly similar laptop (only the serial number is different) with a different Windows 7 edition - also volume licensing but from a reseller rather than direct from Microsoft VLC (which is now available to our church after registration for the Microsoft Charity Software scheme).
The existing DVD driver is Microsoft 21/06/2006 V 6.0.6002.18005
I would be grateful for some advice please.
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Acer Travelmate 5720G
- OS
- W7 Pro 32bit
