Can't log in to my sister's user account. How do I fix this?

[Invictus]

My user account is an admin, hers isn't. Just realized her account can't login. When clicking on her profile picture to login, it says "Logging Off" even after a restart and when the pc just starts up. Then the screen will go black, then comes back to the user profiles screen to login.

 

[americancritic2]

Hello go back to where you are in your admin account you should be able to delete her account and then reset it. See if that works...

 

[gregrocker]

While Deleting an Account should offer to back up all the files to the desktop, if not I would first create the new User account User Account - Create - Windows 7 Help Forums then move over the files from the old account. There is no "reset" of an account, just creating and deleting.

 

[Invictus]

What could have caused this? Is there no way of fixing this?

 

[gregrocker]

You can try from the Admin account running full scans with Malwarebytes and SUPERAntiSpyware
to first check for infection, then test the System files for integrity using SFC /SCANNOW Command.

If those fail to repair the other account you could as a last resort try a Repair Install.

 

[ShoTTaS]

Hi,

You can try making your sister's account as an admin, see if it can log.in.

or

try doing a clean boot: https://support.microsoft.com/en-us/kb/929135
on the "what's next when i have clean boot environment". try your sisters account to log.in.

Regards