gchen,
Please try the following:
You may want to print these instructions so you can have access to them.
Also, you may want to read them once before you apply them.
Please plug in a USB pen drive into a clean working computer.
Go to the
Farbar Recovery Scan Tool Download
Farbar Recovery Scan Tool Download
Select the download that applies to your system.
[
Note: To find out if it is 64-bit or 32-bit, check the Model of your Dell, and its serial number.
Go to the Dell website, and see if you can find out. If this is not possible, then, try one version of the tool (64-bit), and if it does not work, then use the other (32-bit).]
Save the program to the >> USB pen drive.
Remove USB pen drive from the working computer when done.
Now, go to the problem computer.
Plug in the USB pen drive which has
FRST.
Start the computer, and tap the F8 key until you get to the
Advanced Boot Options menu
Use the arrow keys to select the
Repair your computer menu item
From there...
Select your language settings, and click:
Next
Select your User account and click: OK (If you did not set a password, leave blank.)
On the
System Recovery Options you get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Scan your computer's memory for errors
Command Prompt
Select:
Command Prompt
In the
Command Prompt window, at the blinking cursor type
notepad and press: Enter
In
Notepad, under the
File menu select:
Open
Double-click the
Computer icon on the left.
Find the pen drive letter, remember what letter it is, click on it, and press:
Open
Close out of Notepad.
Click the
Command Prompt window
Type
x:\frst.exe, and press:
Enter
[Note:
1. Replace the drive letter
x with the drive letter of your pen drive!
2. If the system is 64-bit, use x:\frst64.exe]
FRST starts, and prepares to run. Follow the prompts.
Click
Yes to the Disclaimer.
Press the
Scan button.
The scan runs, and, the program saves a report,
FRST.txt, on the pen drive.
When done, click the
Command Prompt window, type
exit, and press:
Enter
Back at the
System Recovery Options, press:
Shutdown
Remove the USB pen drive from the problem computer.
Plug the USB pen drive in the working computer, and please provide the
FRST.txt in your reply.
