can't restart Windows 7, it just resumes & stops on a locked program

[dustman]

can't restart Windows 7, it just resumes & stops on a locked program

Hello, all,

I am stumped. I am running Windows 7. I have had very little trouble with it until now. I have Spybot installed on it, and it worked perfectly. Today I ran it and it found 6 threats. I clicked to fix the problems and it said all but 2 could be fixed, and those 2 could be fixed by restarting the computer. It asked if Spybot could check and run at restart. I checked ok. I restarted the computer,and after logging on, nothing appeared but a small Spybot window. It started the scan check, but locked up. I tried to restart and the only thing offered now is "resume Windows', log in, and then the Spybot window is blank. Every time I restart the computer, same thing, blank Spybot window. My desktop doesn't come on, or the start button. I have tried hitting F8 repeatedly on restart, but it doesn't do anything. Any help would be greatly appreciated.

Thank you,

Dustman

 

[cottonball]

dustman,

Try the following, and let's see if this program can do the work for you...

:info: Please plug USB flash drive into a clean computer.
Go to Start > Computer
Double-click Computer, and select the flash drive.
Right-click and select: Format
Press Start on the Format prompt.
Remove when done.

:info: You may want to print these instructions so you can have access to follow
Also, you may want to read them once before you apply them.

:info: Go to the Farbar Recovery Scan Tool Download
Select the 32-bit download.
Save the program to the >> USB flash drive.

:info: Next, plug the flash drive into the problem computer.



:info: Start the computer.

• As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Boot Options menu appears.
• Use the arrow keys to select the Repair your computer menu item.
• Select your language settings, and click: Next
• Select your User account and click: OK (If you did not set a password, leave blank.)

On the System Recovery Options menu you get the following options:

• Startup Repair
• System Restore
• Windows Complete PC Restore
• Windows Memory Diagnostic Tool
• Scan your computer's memory for errors
• Command Prompt

Select Command Prompt

• In the Command window, at the blinking cursor type notepad and press: Enter
• In Notepad, under the File menu select: Open
• Double-click Computer, find the flash drive letter, remember what letter it is, click on it, and press: Open
• Close out of Notepad.
• Click the Command window
• Type g:\frst.exe, and press: Enter
  Note: Replace the drive letter g with the drive letter of your flash drive!
• The tool starts and prepares to run. Follow the prompts.
• Click Yes to the disclaimer.
• Press: Scan

When done, the program saves the FRST.txt report, on the flash drive.

Close Notepad, then, click the Command Prompt window, and type exit, and press: Enter

Back at the System Recovery Options, press: ShutDown.

Remove the USB flash drive from the infected computer, and plug it into the good computer.

Please provide the FRST.txt report, located on the USB flash drive, in your reply.

 

[dustman]

Hello, Cottonball,

I was finally able to get the safe mode screen and fixed the problem.

Thanks for the kind response. I will print and keep it for future reference!

Thanks again,

Dustman