Can't start Power service which is causing other issues

[Betterdays]

I noticed a few weeks back that the audio wasn't working as well as the screen brightness was very low but did not have a chance to look into. This week I attempted to "fix" that issue but seems to be due to the power service not starting. I also encountered a BSOD when right clicking on the power option in the control panel.

I received this error when attempting to start the power service in the services tool:
Power service - Windows could not start the Power services on Local Computer.

Error 127: The specified procedure could not be found.

I did see this post which seems to be related to my issue:

Right-click Windows 7 explorer crash, 'Power' & audio service issue
https://www.sevenforums.com/general...explorer-crash-power-audio-service-issue.html

https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

I ran the sfc command based on the information in the above link and have uploaded the sfcdetails.txt file in this post
View attachment sfcdetails.txt

Hopefully I've uploaded the file correctly.

Thanks in advance

 

[wither 2]

Run msconfig. In the General tab, is Normal Startup selected?

 

[file3456]

Open command prompt and enter the following:

winmgmt /verifyrepository

Is it consistent?


Also, go to this path and tell me how big the objects.data file is.

C:\Windows\System32\wbem\repository

 

[Betterdays]

It's set as selective startup

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I'm unable to run the cmd command






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[torchwood]

Hi
as this started in audio and moved onto graphics
please check/update your drivers for both
(note there may be more than 1 for each option)

As for not being able to run CMD, sounds like theres something more to this than software
Please visit the MS catalogue site download and run KB947821 x64 version (its a system repair tool)
(by the way SFC log was not complete.. wouldn't hurt to run it again)

please run chkdsk /r
after the above

 

[Betterdays]

Thanks for the information. Do you have specific commands to run to check the audio/graphics drivers?

When I went to download KB947821 I was presented with more than one item to download and just wanted to confirm that I'd be only downloading this .msu (windows6.1-kb947821-v34-x64_cc4a605bcda8288af75983312e8fb25367e98fdd)
Thanks in advance.



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When I tried running the tool, i received this error:






FYI, I have Norton 360 and Malwarebytes running on this computer

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i don't know what caused this error but it occurred after i switched from one user to another and back.

 

[torchwood]

the catalogue isnt very user friendly, you need the second one down (900+mb)
use your main user as your downloader option

 

[Betterdays]

If I'm following you correctly, I downloaded the 2nd item listed but the download shows many executables to choose from.

windows6.1-kb947821-v34-x64_cc4a605bcda8288af75983312e8fb25367e98fdd.msu is what I downloaded and attempted to run with user that has admin privileges.

Thanks again.

 

[wither 2]

What happens if you change to Normal Startup and reboot?

 

[Betterdays]

When i changed to "normal startup" nothing changed.

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I ran sfc /scannow and posted the CBS.log. I did see message stating corrupted files but not sure what files they are

 

[wither 2]

When you ran the .msu in post 6, did you have the system set to never check for updates (you should).

 

[Betterdays]

I changed to "never check for update" and although it shows it was installed on update history, I don't see it installed on removed an update. Shouldn't it have run once it was installed as well?

 

[wither 2]

As I understand it, the .msu installed. You didn't say if it changed anything in regards to your original problem.

Did you run "restore hidden updates" in Control Panel?

Either Torchwood or F22 Simpilot are the better choices to answer your question. Hope they come back.

 

[torchwood]

Hi

Please shootover to the Sysnative forum---- Windows Update
they will require you to run and provide the logs from thier tool

You have a couple of windows updates that have not installed correctly, shown in the CBS log which scannow could not fix

 

[Betterdays]

Please shootover to the Sysnative forum---- Windows Update

Is this the proper forum to post at?

https://www.sevenforums.com/windows-updates-activation/

 

[torchwood]

no here

Windows Update | Sysnative Forums

read the posting instructions

 

[Betterdays]

Got it. Thanks again.

 

[wither 2]

Let us know how it turns out.

 

[Betterdays]

Got sidetracked but will post what they find and resolution.
Thanks again.

 

[wither 2]

Did you get a resolution?