Can't use windows update - Where can I find optional updates?

[klear6]

Due to a problem with BITS I cannot currently download updates using Windows Update. I can download them manually and install them from the Microsoft website. Unfortunately I can only find the required updates but not any of the optional ones. Does anyone know where I can find these? Even if I search for the update number the search comes back empty. Also, if you would like to help with the BITS problem please look at my profile to find the other thread. :huh:

 

[NoelDP]

Let's fix BITS instead.

Please download the Farbar Service Scanner from

Farbar Service Scanner Download

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[klear6]

Farbar Service Scanner Version: 26-07-2015
Ran by klear6 (administrator) on 23-08-2015 at 02:32:02
Running from "C:\Users\klear6\Downloads\From Maxthon\Windows Updates"
Microsoft Windows 7 Home Premium Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============
BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => File is digitally signed
C:\Windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\Windows\system32\dhcpcore.dll => File is digitally signed
C:\Windows\system32\Drivers\afd.sys => File is digitally signed
C:\Windows\system32\Drivers\tdx.sys => File is digitally signed
C:\Windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\system32\dnsrslvr.dll => File is digitally signed
C:\Windows\system32\mpssvc.dll => File is digitally signed
C:\Windows\system32\bfe.dll => File is digitally signed
C:\Windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\Windows\system32\SDRSVC.dll => File is digitally signed
C:\Windows\system32\vssvc.exe => File is digitally signed
C:\Windows\system32\wscsvc.dll => File is digitally signed
C:\Windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\system32\wuaueng.dll => File is digitally signed
C:\Windows\system32\qmgr.dll => File is digitally signed
C:\Windows\system32\es.dll => File is digitally signed
C:\Windows\system32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\system32\ipnathlp.dll => File is digitally signed
C:\Windows\system32\iphlpsvc.dll => File is digitally signed
C:\Windows\system32\svchost.exe => File is digitally signed
C:\Windows\system32\rpcss.dll => File is digitally signed


**** End of log ****



Also I think something is wrong with my permissions. I keep having to take ownership of folders to be able to run the applications inside of them. Is there a way to reset the permissions? This may be a completely separate problem but it is quite annoying.

 

[NoelDP]

This all sounds very much like malware -
Please download and install Malwarebytes Anti-malware (free version) from Malwarebytes | Free Anti-Malware Detection & Removal Software - UNtick 'Enable free trial of MBAM Premium' at the end of the installation - and update it, then run a full scan in your main account, and Quick scans in any other user accounts.

Quarantine everything it finds
post back with the results -
Also - what Anti-Virus is installed? Avast? - what other AV was previously installed?

 

[klear6]

I have run malware bytes; it did not solve the problem. I am using Avast - the computer came with McAffee but I uninstalled it.

 

[klear6]

I forgot to mention that at one time I had Panda Antivirus

 

[NoelDP]

We need to run the uninstall cleanup tools for both McAfee and Panda...

Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.

Now run the Panda Removal tool from the link here...
Panda Antivirus Uninstaller Download
Download the tool, run it and then reboot.
Once rebooted, open an Elevated COmmand Prompt, and run the following commands.

NETSH WINSOCK RESET
NETSH WINHTTP RESET


reboot again, and try windows update.

 

[klear6]

Is there a removal tool for AVG? I may have had the antivirus installed at some time. I still use the tune-up program from AVG too if that it relevant. I am downloading the uninstallers you suggested right now.

 

[klear6]

When I run the McAffee removal tool it says some or all files could not be removed and that it is an incomplete uninstallation.

 

[NoelDP]

AVG's tune-up tool is the same as any other registry cleaner - dangerous!
Their removal tool(s) is here...
AVG | Download tools and utilities

McAfee... Reboot and run the tool again. see if it works this time.

 

[UsernameIssues]

AVG's tune-up tool is the same as any other registry cleaner - dangerous!
.....

Agreed. Snake Oil products that scam people out of their money.

klear6,
Get your money back if it is not too late.

Here is what it found "wrong" with a fresh install of Windows:



The registry items that it found are not problems.


:::goes back to lurking:::

 

[Layback Bear]

AVG 1 Click destruction.

 

[klear6]

I think I figured out where this problem originated. My mom gave me her old laptop yesterday. I wiped it and reinstalled/upgraded windows and began my usual routine of removing the stuff that I don't like that the Compaq Presario came with. The first 2 things I always try to get rid of are Norton and McAffee because I can't stand them. For some reason I decided to download one update just to see if it would work or if I was truly cursed. It downloaded and installed just fine. I started with removing Norton Backup using the Norton Removal Tool. then I tried to download an update. Same error message as the Aspire. So I ran the recovery software on the Presario and did not use the Norton Removal Tool to uninstall backup and antivirus. Instead, I just uninstalled them through the control panel. Downloaded an update and it worked just fine and has been ever since then. I was hesitant to believe it would be the cause of such a frustrating error and go unnoticed for so long among all the people using that tool. I did a search on "norton removal tool and bits" and this is what I found:

BITS service problems-related to Norton Removal Tool? - Microsoft Community
BITS service problems-related to Norton Removal Tool? - Microsoft Community

Now I am convinced. So I know where it came from but nobody else had a solution posted. Is it too late to fix whatever has happened? Is the only way to approach this with a fresh install and remembering never to use that removal tool again? I really hope that there is some other way - I have put a ton of effort into getting this computer to run the way I want to - and it runs well except for the problem with the Bits/updates/printer.

 

[NoelDP]

Looks like it may be simple to fix
See here for a post ....
http://www.sevenforums.com/windows-...-cannot-check-updates-error-0x80070002-2.html

 

[klear6]

Which fix am I going for here? When I look for Fix It 50202 all I can download is an automated troubleshooter.

 

[NoelDP]

Click Start, click Run, type regedit, and then click OK.
Locate the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup
If the registry subkey exists, go to step 4. If the registry subkey does not exist, create the registry subkey. To do this, follow these steps:
Right-click Backup Restore, point to New, and then click Key.
Type FilesNotToBackup, and then press ENTER.
Quit Registry Editor.

should work

 

[klear6]

OMG IT WORKED!!!! You, and whoever wrote what you quoted, are my heroes!!! It is downloading updates as we speak. I haven't tried the printer yet. I have been having this issue over and over again for so long with so many reinstalls of windows i was almost ready to give up. Can you explain to me how that worked or exactly what I did? I will add that information when I post this fix for all the others who are dealing with this crazy issue. Norton need to learn how to go away without busting up someone's operating system.

 

[NoelDP]

Great! - I have to admit that when that was posted I was dubious about it, because while I detest Norton, and consider it to be little better than Malware itself, I always thought the Removal Tool did a decent job.
I've now been proved wrong (not for the first time!)

Yet again Symantec have proved their collective incompetence.

 

[klear6]

What I had to remove was Norton Backup. I have other ways I would prefer backing up my system. They really shouldn't include this stuff on the Windows install that comes with System Recovery on some computers. They should either make the install optional or just not put it there at all.

 

[Layback Bear]

Many of the newer paid for anti virus are including so much unwanted things.
People end up with all this garbage and all they wanted was a anti virus program. Because much of this garbage runs under the protection of a anti virus program it hard to remove.

Even years ago when removing any anti virus program one had to do several registry searches to find all the garbage left over. I use to change anti virus programs every few months. When a new article came out stating the new greatest anti virus I would buy it. Then I discovered that those articles were bought and paid for garbage I install MSE for a test run. The first and only free anti virus program I have ever used and still do.

I will stick with MSE. No frills, just works for me. It always works with Windows 7 with only small problems every now and then.
The great point is Windows 7 and MSE play well together.