Categories being lost in Outlook 2010 when locking/unlocking laptop

[nwfltd]

Hi all,

We are using Exchange 2010 with Outlook 2010 clients. There is one user that is having issues with categories. If she assigns categories to emails, and locks/unlocks her machine, the categories are no longer assigned to her emails.

We have tried:

-new machine- she needed a laptop anyway.
-deleted AD account and re created
-deleted and re created mailbox

The issue is following her around. Has anyone seen this before? I've tried installing Office 2010 SP1, updating BIOS and all drivers... out of ideas.

 

[Irene]

Hello nwfltd, welcome to the forum.

Does the User synchronise emails with any other device?
... I just wondered if that might cause the loss of assigned categories.