Chrome will not reload in a Windows session

[NBNorth]

Chrome will not load from taskbar, icon on desktop, Start All Programs icon, or executable in windows Explorer Program Files (X86). I can open it once or twice, but then must restart Windows to use Chrome again.
I use Win 7 64-bit in dual core desktop. I use Avira AV and Comodo firewall. I use MBAM for periodic maintenance.

 

[matts6887]

sounds like unfortunately you need to uninstall and then reinstall chrome. Try doing that and see if it resolves the issue. Sounds like something is causing the browser to not function properly.

 

[NBNorth]

I did this. It did not work.

 

[UsernameIssues]

Temporarily uninstall Avira AV and Comodo firewall.

Temporarily install Microsoft Security Essentials while we troubleshoot this.

Uninstall Chrome the normal way and then use the two files/info found in this post.

Reinstall Chrome using this file:
Download Google Chrome 33.0.1750.146 - FileHippo.com



Do not add any Chrome extensions for now.

Use Chrome as you normally do. If Chrome ever fails to start, check Task Manager to see if Chrome is already running.

 

[NBNorth]

I did as you recommended. I restarted Windows.
Chrome icon appeared in taskbar, where it had been previously pinned.
I opened Task Manager. Before I opened (tried) Chrome, in processes tab I found:
avira.OE.Systray.exe*32 Avira.OE.systray
chrome.exe*32 42,672K Google Chrome
chrome.exe*32 13,440K Google Chrome
The FIRST time I clicked Chrome in the taskbar, it would not open even the first time.
I had uninstalled Avira as you advised, but it still left remnants.
At time of opening task manager, I had not invoked Chrome icon, yet it showed up in Processes tab.
At least Comodo left no remnants.

 

[UsernameIssues]

Let's leave the Avira item as is - for now.

It seems odd that something is starting Chrome for you.

Please "install" Process Explorer. See this post: http://www.sevenforums.com/system-security/320426-process-explorer-16-a.html#post2681060

I cannot recall if the default settings for Process Explorer will show the Command Line column or not. If that column is not showing, please select it via View > Select Columns...

Restart the computer
Start Process Explorer
Post a screenshot of Process Explorer showing the info involving Chrome. Try and make the Command Line column wide enough to see all of the info. It might take more than one screenshot or you might remove some of the other columns.

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[NBNorth]

Screenshot size limitations

I did what you said from an admin account. The chrome load failures did not recur when in this account.

I have several screenshots. What is the total size that I can send with each post? Paint does .png format if I recall. How big are Snipping Tool files in comparison? What is your preference?

My earlier observations with Chrome issues were as a limited user. I will redo the testing as a limited user if you concur.

 

[UsernameIssues]

PNG files formats are fine for screenshots. There is a 2MB limit per image.

I have never encountered a limit on the number of images per post.

I've not paid much attention to the differences between the snipping tool and Paint. Paint can save in multiple image file formats - but PNG is the default in W7's Paint. You might want to look at this post about Paint.

It is good that Chrome did not load while in the admin account. Let's figure out why it loads while in the standard account. So yes. please do your testing while in the account with the problem. You should still be able to right click on Process Explorer and run it as admin. It gathers more info when run as admin.

 

[NBNorth]

I found another component of Avira & uninstalled IT WITH Revo uninstaller.
Here are screen shots, including a text file with narrative.
I will gather similar shots from the limited user account.

 

[NBNorth]

Here are screen shots
I clicked to upload a reply about the screen shots for Admin user. The screen disappeared. Did you get the screen shots that I prepared to go with this?

 

[NBNorth]

Restarted as limited user. I was not able to repeat the problem. Chrome.exe disappeared from Procexp.exe each time I exited Chrome. I started and exited from Chrome 3 times in succession, and included some surfing within Chrome the 3rd time.

The only changes I have made are:
1 - uninstall the second component of Avira
2 - open Procexp.exe as administrative user within the limited user account.

I will hold off any more screen shots until I get into problems again, unless you prefer to look at what I got anyway.

 

[UsernameIssues]

Okay - let me work thru the other screenshots and see what else we might need to do.

 

[UsernameIssues]

It appears that you have the paid version of Malwarebytes. If that is the case, then MSE and Malwarebytes should be good enough protection for you.

It also appears that this computer is used in a business setting. MSE is free to small businesses (as long as you meet MS's definition of small).

Microsoft Security Essentials is available for small businesses with up to 10 PCs.

If you like the warm feeling that Comodo firewall provides, then re-install it. You mentioned in post #5, "At least Comodo left no remnants." but your screenshots of Process Explorer shows several aspects of Comodo still running.

 

[NBNorth]

I am a professional tax return preparer, up until I retired the end of 2013. I was sole proprietor. I am my own IT department.

 

[UsernameIssues]

Okay - let me work thru the other screenshots and see what else we might need to do.

There are several things running that I don't recognize - but that is not unusual. You might want to turn on the Virustotal option mentioned here: http://www.sevenforums.com/system-security/320426-process-explorer-16-a.html#post2681060

I am a professional tax return preparer, up until I retired the end of 2013. I was sole proprietor. I am my own IT department.

You have done a fine job too. I see several layers of security running

Feel free to go back to Avira if you like that tool. It would be interesting to see if the Chrome problem returns to the limited user with Avira installed. Microsoft Security Essentials is good for troubleshooting, because it gets along with most every app.

How much data do you have backed up with MozyPro?