Solved Clearing Remote Assistance History

[TheFetch]

Hello all. I'm looking for a bit of help. I work on a Help Desk and we all use remote assistance a ton! This presents a bit of a problem as the history list keeps expanding. While the history list can be a decent feature, I really don't need to see connections from several days ago. Is there any way to clear this history. Again, this is Remote Assistance, NOT Remote Desktop Connection. Any help would be appreciated.

-TheFetch

 

[Grego86]

Have you tried deleting the remote assistance logs in your my documents ?

 

[TheFetch]

Thanks for the reply. That doesn't seem to do it.

-TheFetch

 

[TheFetch]

Anybody else ?

-TheFetch

 

[UsernameIssues]

Welcome to the Seven Forums.

At the risk of sounding dumb: where do you see the history for Remote Assistance (RA)?

Can you provide a screenshot & the steps that you used to get there?
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html
Block out whatever info you don't want to be public.

I fired up two virtual machines on one host computer and connected between them using RA.
From W7 Professional, I tried:
Invite someone... > Save this invitation as a file
Invite someone... > Use Easy Connect
Help someone... > Use an invitation file
Help someone... > Use Easy Connect
I did not have an e-mail program installed, so I could not test those steps.
I was connecting to W7 Home Premium.

After many connections, I don't see a history, but my guess is that they are stored in the registry - like many other "MRU" lists.

 

[Brink]

Hello TheFetch, and welcome to Seven Forums.

Sorry for the late reply, but I found this may help with what you are after.

How to Remove Entries from the Remote Desktop Connection Computer Box

 

[UsernameIssues]

@Brink,
RA, not RDC/RDP.

...Again, this is Remote Assistance, NOT Remote Desktop Connection. Any help would be appreciated....

I never could find any history to be cleared in Remote Assistance on W7.

 

[TheFetch]

Sorry for taking so long to reply. Here's a screenshot of the window. @Brink; I wish it was that easy. That's for remote desktop. Not remote assistance. Nice try though.

-TheFetch

 

[UsernameIssues]

Thx for the screenshot.
When you start a session, what steps do you take?
e.g Invite someone... > Use Easy Connect

BTW, what edition of W7 are you using? Enterprise?

 

[TheFetch]

This is for Windows 7 Enterprise. The shortcut used has a target of "%windir%\system32\msra.exe /offerra"

 

[UsernameIssues]

It would appear that W7 Enterprise keeps a history and other versions do not. I don't have access to that edition, so I'll have to guess. Have you tried searching the registry for one of those IP addresses?

 

[TheFetch]

Nada. I can't find any mention of any of those addresses in the registry. Thanks for the suggestion though.

-TheFetch

 

[UsernameIssues]

You can change your file search options to always search file contents - then unhide everything and start a search for one of the IPs for your entire hard drive --- then go home for the day

 

[TheFetch]

So, was able to figure it out (actually, I found someone in the office with the same problem). Here's the solution for anyone that ever runs in to it. In C:\Users\(user name)\AppData\Local , there is a file labeled RAExpertHistory.xml . If you open it in notepad and remove everything between <RAINVITATIONCOLL>!***CRAP TO DELETE***!</RAINVITATIONCOLL> (it could be quite long), your'e good to go. Thanks again everybody !

 

[UsernameIssues]

Glad you found it. Thanks for posting the solution.

For others that stumble across this thread:
That file is created on other editions of W7 (and Vista too) - if you use that switch at start up.

 

[ChrisFrank]

Found the xml file responsible

It is called RAExpertHistory.xml it is under C:\Users\username\AppData\Local. Clearing the file clears the history.