Command Center wants to make changes to my computer, can't click no

[uapaul]

Before you replied I decided to close herdprotect and rescan but I did not restart my computer, do I need to? The scan I did is finished with the same results as the last.

Also, if the message really is from the alienware command center, do you have any idea why it would be so persistent about making changes to my computer?

 

[andrew129260]

Before you replied I decided to close herdprotect and rescan but I did not restart my computer, do I need to? The scan I did is finished with the same results as the last.

Also, if the message really is from the alienware command center, do you have any idea why it would be so persistent about making changes to my computer?

depends, did you restart after removing the other times with herdprotect?

If not restart.

The upload a new scan log since the items are gone now.

I revised my previous post, so take a look. post 40

Click here to go directly there.

Everything should be resolved then.

 

[andrew129260]

Also, if the message really is from the alienware command center, do you have any idea why it would be so persistent about making changes to my computer?

It might be trying to update and is failing. You could try downloading the newest version if you wish to keep it. But uninstalling manufacturer bloat will increase performance.

This might be helpful:

| Dell US

I don't suggest messing with the registry part, but the link above lets you download the newest version.

 

[uapaul]

Thanks, I have not removed anything with herdprotect yet. In my screenshot I don't know why it said it was removing setup.exe because all I did was click on the details and cancel the window showing the details.

The Alienware Command Center changes the color of my computer and changes startup settings or power settings. I had no idea that Command Center and Alienware Command Center were the same program. I don't know why I didn't think of this before, but the reason command center wants to make changes to my computer is because it wants to but into action the startup settings I have saved in Alienware Command Center. This however, doesn't fix all of my problems because I still suspect malware or spyware is on my computer.

 

[andrew129260]

No problem. Post a new herdprotect log so I can verify those other adware are gone.
After doing so, we can check your pc with herdprotect.

This however, doesn't fix all of my problems because I still suspect malware or spyware is on my computer.

What other problems are you having?

I would like you to scan with Hitman Pro.

1.) Download hitman pro here for your windows version and install it.

2.) Open hitman pro. Click next.

Read and Accept the license agreement, then checkmark the box and click next.

Choose to only run a one time with this computer and click next

The scan will start, wait until it completes, then click the save log button.

Choose a place to save it for upload later

Close out of hitman pro.

Find the log file wherever you saved it and upload it using the paperclip

 

[uapaul]

Here's the herdprotect logs

 

[uapaul]

The problems that make me still suspect malware:

The little blue spinning circle that goes next to your mouse when something is loading often shows then goes away after a second.

My internet connection is usually at 1 to 3 bars and often changes quickly. All other computers in my house have full connection bars all of the time.

Shutdown sometimes takes over 20 minutes and still doesnt shutdown until either I press the power button or the computer bluescreens

Randomly my computer's fan starts working very hard even though I'm not doing anything tasking.

 

[andrew129260]

Thanks for the log. You look good there. Hitman pro is still being waited on. If you are still having issues with google chrome saving/downloading items, do the following:

Visit this site and reset google chrome:

https://support.google.com/chrome/answer/3296214?hl=en

 

[uapaul]

Really? Not like I really understand much of that log, but when it supposedly detected false positives isn't it possible for viruses to really be there and have themselves detected like that on purpose?

Doing the hitman scan right now.

 

[andrew129260]

Really? Not like I really understand much of that log, but when it supposedly detected false positives isn't it possible for viruses to really be there and have themselves detected like that on purpose?

Doing the hitman scan right now.

Yes it is. Which is why we are running multiple scanners to ease your worry.

 

[uapaul]

Here's the hitman log

 

[andrew129260]

Hitman pro is clean. Did you do the google chrome reset?

Last thing to do/check: (I know you ran it before, but let us see.)

1.) Download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool

• Vista/Windows 7/8 users right-click and select Run As Administrator.
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Upload the contents of that logfile in your next reply using the paper clip on the reply box.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

2.) Using AdwCleaner v3: Scan & Clean:

Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Upload the contents of that logfile in your next reply using the paper clip on the reply box.

Junkware Removal tool:


3.) Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Upload the contents of that logfile in your next reply using the paper clip on the reply box.
• When completed make sure to re-enable your antivirus

 

[uapaul]

Here's the log from adwcleaner. Also, when my computer restarted avg said my firewall was off. I waited for a few seconds and it automatically turned on.

 

[uapaul]

Here's the JRT log. When I started the scan my internet bars went from 2 to 4, but when the scan finished and I closed the tool and opened google chrome, the bars went back down to 2. I forgot to enable avg until after I opened chrome which looking back I think was a mistake. I'd like to retry the JRT scan but open avg right after it finishes.

 

[andrew129260]

Ok the logs look good now.

I will ask again: Did you do the google chrome reset? https://support.google.com/chrome/answer/3296214?hl=en

Are you issues resolved with the browsers now? Can you download and save files in both?

In order to diagnose your bsod and see what else is going on with your system I need you to go to this utility, and follow the directions. Then upload the zip file here:

http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html

 

[uapaul]

I did do the chrome reset and the browsers are resolved, sorry I forgot to mention that earlier.

 

[uapaul]

Here's the sf diagnostic

 

[Arc]

Download and install NVIDIA DRIVERS GeForce 340.52 Driver WHQL

No further troubleshooting is possible before that; as far as you have display driver version 285.66 installed, which is almost 3 years old.

Let us know the result.
_____________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800862c4e0, fffff8800fc88ae4, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+c3bae4 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800862c4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fc88ae4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+c3bae4
fffff880`0fc88ae4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`06730a48 fffff880`0fd21140 : 00000000`00000116 fffffa80`0862c4e0 fffff880`0fc88ae4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`06730a50 fffff880`0fcf4867 : fffff880`0fc88ae4 fffffa80`099d6000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06730a90 fffff880`0fd20f4f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`0862c4e0 fffff880`0fdf135a : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`06730b40 fffff880`0fdf003d : fffffa80`0a8ef010 00000000`00000080 00000000`00000000 fffffa80`098f2010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`06730bc0 fffff800`0336f73a : 00000000`041f9829 fffffa80`099f0060 fffffa80`06995b30 fffffa80`099f0060 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`06730c00 fffff800`030c48e6 : fffff800`0324ee80 fffffa80`099f0060 fffff800`0325ccc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`06730c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+c3bae4
fffff880`0fc88ae4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+c3bae4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e9feb76

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f04d000 fffff880`0fcc4000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Oct 20 15:05:50 2011 (4E9FEB76)
    CheckSum:         00C64A90
    ImageSize:        00C77000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[uapaul]

I downloaded and installed the new drivers. Can I delete the package launcher?

 

[Arc]

Dont delete anything. Deletion is not any way to get rid of anything .... you need to uninstall what you dont want.

If you dont want the extra stuff, uninstall the entire driver using DDU. Then run the installer again. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

• 

You will get only the things that you want.